The Correspondent

Now more than ever, finding and keeping great credit and lending staff is a difficult but necessary part of successful community banking. But what if great lenders and analysts are made, not born? In honor of our upcoming credit conference, we spoke to Derrick Jackson, Chief Credit Officer at First Saving Bank, Indiana, and keynote speaker at Still Standing: 2023 Annual Credit Conference, about the importance of-- and best practices for-- training solid lending and credit teams.

Register for the Credit Conference: ICBB Credit Conference 2023: Still Standing | ICBB Cred Conference

For the past few years, community bank lenders have had to contend with a lot of uncertainty and rapid changes in the lending environment. How can they effectively manage their credit risk? On this episode, we discuss managing credit risk in an uncertain environment with Matt Evans, president of ICBI-affiliate Bankers' Service Corporation, and Allen North, Vice President at the Federal Reserve Bank of St. Louis.

Customer service is a cornerstone of community banking, but it's also a high-turnover profession. How can community banks build a culture that keeps quality tellers and customer service people from quiet quitting or joining the Great Resignation? In this episode, you'll hear from Chasity Bruce, customer service specialist III at ICBB, and the leadership team from First United Bank & Trust in Madisonville, KY, #31 on the ABA's Best Banks to Work For list 2022, about how their organizations have built a culture that not only keeps frontline employees, but keeps them happy at work.

Employee turnover is a pervasive and costly problem for community banks. In this episode of The Correspondent, marketing associate Madison Caplinger interviews Britney Leach, Human Resources Director at ICBB, and Kathy Leombruno of Citizens Bank West Virginia, which was recently named #29 on the American Bankers' Association's 2022 Best Banks to Work For list. Both share their strategies for employee retention and engagement.

Welcome to the first-ever episode of The Correspondent, a YouTube-exclusive podcast from ICBB! In celebration of the bankers' bank's 35-year anniversary, this episode features interviews with inaugural CEO, Bill Fallon; second CEO, John Clark; and current CEO, Derek Hetherington on the past, present, and future of ICBB.