“As credit unions, what we do and why we do it, is incredibly important.” - Leigh Brady

Thank you for tuning in to episode 191 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

My guest on today’s show is Leigh Brady, President & CEO of State Employees Credit Union (SECU) in North Carolina. Leigh shares her career journey that started at SECU over 36 years ago, having grown through the ranks to becoming the President and CEO. Leigh believes people are our biggest strength and the difference makers within the financial services industry.

During our conversation, Leigh discusses challenges credit unions face today and how we can overcome them. She expresses the value in taking risks and innovating to meet members needs based on feedback. Leigh shares the lasting impact mentors have had on her career and advises those working towards a leadership role. Listen as we discuss the power of people, servant leadership, and innovating to drive our movement forward.

As we wrap up the show, listen as Leigh talks about her dad and his positive impact on others, being intentional with your time, and her book recommendation. Enjoy my conversation with Leigh Brady!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Leigh:
Leigh Brady, President & CEO of State Employees’ Credit Union
ncsecu.org
Leigh: LinkedIn
SECU: LinkedIn | Instagram | Facebook | YouTube

“We have to listen to people to understand their experience.” - Jill Nowacki

Thank you for tuning in to episode 190 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

My guest on today’s show is Jill Nowacki, Founder, President & CEO of Humanidei. Jill shares how she started her career in credit unions over 20 years ago and reflects on the last five years since Humanidei was developed. Credit unions work with Humanidei to integrate their most important asset, human capital, into organizational growth plans to win the war for talent. 

During our conversation, Jill discusses being optimistic when facing one of the industry’s biggest challenges—the pace of changing complexities in running an organization and how to keep teams aligned and moving forward. She shares the value in providing autonomy to employees and members to create a frictionless and high-performing experience. Jill notes the key to receiving insightful feedback is asking open-ended questions. Listen as we discuss how to remove friction and create more meaningful experiences for employees and members.

As we wrap up the show, listen as Jill talks about self-growth, her excitement for traveling this summer with family, and what book she is getting ready to read with her team. Enjoy my conversation with Jill Nowacki!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts and Spotify

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Jill:
Jill Nowacki, President & CEO of Humanidei
humanidei.com
Jill: LinkedIn | Instagram | X
Humanidei: LinkedIn | Instagram | Facebook | X 

“It takes five percent of people to make a difference.” - John Hope Bryant

Thank you for tuning in to episode 189 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today’s show is John Hope Bryant; Founder, Chairman, & CEO of Operation HOPE. He acted as the Vice Chairman of the President’s Advisory Council on Financial Literacy and he’s the author of a best-selling book Financial Literacy for All. John shares life experiences that drove him to a career in promoting financial literacy. Operation HOPE is the largest financial literacy coaching organization in America. 

During our conversation, John talks about the importance of financial literacy and ways to improve financial dignity in our communities and nationwide. He shares ways credit union leaders can become better equipped to empower employees and educate members in becoming financially healthy. Operation HOPE strives to find new and innovative ways to promote financial literacy for all and advance economic opportunity by providing people with the tools needed to reach their goals. Listen as John talks about making financial literacy a non-negotiable priority.

As we wrap up the episode, John talks about remembering the best advice he’s received, listening to Quincy Jones, and loving the work he does. Enjoy my conversation with John Hope Bryant!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find John:
John Hope Bryant; Founder, Chairman, & CEO of Operation HOPE
[email protected]
operationhope.org
John: LinkedIn
Operation HOPE: LinkedIn | Instagram | Facebook | X

“Our opportunity is to figure out how to retain and elevate talent within our movement.” - Tobi Weingart

Thank you for tuning in to episode 188 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today’s show is Tobi Weingart, Chief Program Officer at the National Credit Union Foundation (NCUF). Tobi shares her career journey in credit unions that began after college. She encourages teams to create an environment that supports talent and provides opportunities to the rising stars of our movement. The National Credit Union Foundation is the charitable arm of the industry working to improve people's financial lives.

During our conversation, Tobi talks about nurturing and empowering professional development within teams. She discusses the importance of embracing opportunity to retain and elevate talent within the credit union movement. Tobi mentions numerous programs and workshops that ensure everyone in the organization has access to mission-based training. She shares the lasting impact mentors have had on her career and advises those working towards a leadership role. Listen as Tobi talks about the vast benefits of Credit Union Development Education (DE Program) and what leaders can do to create the best environment for developing talent.

As we wrap up the episode, Tobi talks about spending time in nature, listening to nostalgic music, and admiring her grandma. Enjoy my conversation with Tobi Weingart!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Tobi:
Tobi Weingart, Chief Program Officer at the National Credit Union Foundation
[email protected]
ncuf.coop
Tobi: LinkedIn
NCUF: LinkedIn | Instagram | Facebook | YouTube | X

“Inspire people to grow and use their potential.” - Lisa Florian

Thank you for tuning in to episode 187 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today's show is Lisa Florian, President & CEO at Clearview FCU. Lisa shares her career journey in financial services that led her to where she is today. She strives for a collaborative team culture to support members and one another. The team at Clearview is committed to creating inclusive and thriving communities where financial growth and prosperity are accessible to everyone.

During our conversation, Lisa talks about meeting members where they are and expanding financial services where members show interest. She discusses the importance of communication and collaboration as it reflects team culture. Lisa shares the lasting impact mentors have had on her career and advises those working towards a leadership role. Listen as we discuss ways to drive our industry forward by inspiring others to grow, act, and live up to their potential.

As we wrap up the show, listen in as Lisa talks about the importance of self-care and work-life integration, nostalgic music from her favorite decades, and books she recommends. Enjoy my conversation with Lisa Florian!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Lisa:
Lisa Florian, President & CEO at Clearview FCU
[email protected]
clearviewfcu.org
Lisa: LinkedIn
Clearview: LinkedIn | Instagram | Facebook | YouTube | X | Pinterest

“A great leader starts with empathy.”  - Tim Anderson

Thank you for tuning in to episode 186 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today's show is Tim Anderson, President & CEO of United States Senate Federal Credit Union (USSFCU). Tim shares his 40+ year career journey in financial services that led him to where he is today. Tim encourages empathy and builds a people-centric culture where employees feel empowered. Together, the team at USSFCU improves financial wellness by integrating sustainability and security into every financial solution.

During our conversation, Tim talks about the power of thoughtful and innovative leadership. He discusses the significance of digital transformation to remain relevant and competitive in today’s environment. Tim values the lasting impact mentors have had on his career and shares ideas on what we can do to raise the leaders of tomorrow. Listen as we discuss the importance of empathy and pouring into our people to drive the credit union movement forward.

As we wrap up the show, listen in as Tim talks about his early-career adventures, his recommended read, and his top Michael Jackson album. Enjoy my conversation with Tim Anderson!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Tim:
Tim Anderson, President & CEO of United States Senate Federal Credit Union
[email protected]
[email protected]
ussfcu.org
Tim: LinkedIn
USSFCU: LinkedIn | Instagram | Facebook | YouTube | TikTok | X

“We maintain our sense of purpose in serving our country.” - Tony Hernandez

Thank you for tuning in to episode 185 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today's show is Tony Hernandez, President & CEO at Defense Credit Union Council (DCUC). Tony spent 25 years in the United States Air Force before transitioning into the credit union industry. He truly understands the needs of military members and uses his knowledge to support the financial wellness of service members, veterans, and their families.

During our conversation, Tony explains how important it is that veterans know and understand the resources available to them. He talks about becoming an alternate voice within the credit union industry that empowers those who serve our country. Tony shares the lasting impact mentors have had on his career and advises those working towards a leadership role. Listen as we discuss the most current guides and programs DCUC has for veterans across the US.

As we wrap up the show, listen in as Tony talks about being amazed by the milestones of his daughters, book, and listening to 80s rock. Enjoy my conversation with Tony Hernandez!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Tony:
Tony Hernandez, President & CEO at DCUC (Defense Credit Union Council)
[email protected]
dcuc.org
Tony: LinkedIn
DCUC: LinkedIn | Facebook | X

“We have a special opportunity to make a difference in people’s lives.” - Jennifer Borowy

Thank you for tuning in to episode 184 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today's show is Jennifer Borowy, President & CEO of Michigan First Credit Union. Jennifer shares the career journey in financial services that led her to her current role at Michigan First. As they continue to evolve, Jennifer and her team innovate and improve digital solutions to meet members where they are and exceed their needs. 

During our conversation, Jennifer discusses the importance of collaboration and how to achieve goals as a team and community. She talks about building a team culture that positively impacts lives inside and outside the organization. Jennifer emphasizes the value in listening to members' feedback and requests and taking action to grow together. Listen as we discuss the idea of staying ahead in the industry by working together.

As we wrap up the show, listen in as Jennifer talks about visiting Niagara Falls with her family, being intentional with her time at work and home, and a book she recommends to improve member service. Enjoy my conversation with Jennifer Borowy!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Jennifer:
Jennifer Borowy, President & CEO of Michigan First Credit Union
[email protected]
michiganfirst.com
Jennifer: LinkedIn
Michigan First: LinkedIn | Facebook | Instagram | Youtube

Always go back to the roots of your ‘why’.” - Hector Martin

Thank you for tuning in to episode 183 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today's show is Hector Martin, President & CEO of County Schools FCU in California. Hector shares his career journey in credit unions that began right after high school. He is the founder of the professional development group designed specifically for credit unions, the Emerging Credit Union Leaders Council. Hector works with his team to build connections and improve the lives of members.

During our conversation, Hector discusses how to carve out and maintain a long-term vision. He explains how the Emerging Credit Union Leaders Council provides professionals with a wealth of knowledge and connections to further their careers. Hector shares the value of having a mentor, a coach, and a friend as part of his network and the impacts they have had on his career. Listen as we discuss strategies for teams to develop and retain talent in the credit union industry.

As we wrap up the show, listen in as Hector talks about being a credit union lifer, his latest book recommendation, and his view on blending life in a way that works for him. Enjoy my conversation with Hector Martin!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Hector:
Hector Martin, President & CEO of County Schools FCU
[email protected]
csfcu.org
Hector: LinkedIn
County Schools: LinkedIn | Instagram | Twitter 

“Listen, learn, and co-create a future together.” - Brent Rempe

Thank you for tuning in to episode 182 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.

My guest on today's show is Brent Rempe, President & CEO at First Alliance Credit Union. Brent shares his career journey that led him to credit unions and his current role. He shares the value in discovering your niche and defining your purpose to effectively lead and serve. The team at First Alliance Credit Union continues to foster connections and ignite positive change within their communities. 

During our conversation, Brent discusses how to pursue a heart-led purpose for your team and members. He shares the lasting impact mentors have had on his career and advises those working towards a leadership role. Brent emphasizes the importance of value alignment and trust in building a culture within the organization. Listen as we discuss strategies to effectively serve and influence communities while staying aligned with the mission.

As we wrap up the show, listen in as Brent talks about being amazing by his team, making time for his family life no matter how busy he may be, and recalling advice he got from his mom. Enjoy my conversation with Brent Rempe!

Find the full show notes on cuinsight.com.

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Brent:
Brent Rempe, President & CEO at First Alliance Credit Union
[email protected]
firstalliancecu.com
Brent: LinkedIn
First Alliance: LinkedIn | Instagram | Facebook | Twitter | Youtube