Kevin Kermes built a thriving online community in less than a year. Seriously he went from 0 to 300,000 subscribers in less than a year. Kevin shares tips on creating your own community in this episode of The Customer Engagement Lab. We’ll cover topic selection, harnessing your “zone of genius,” and more.

Seth Kushner, a 20+ year radio veteran and the host of the Tampa Bay Lightning Block Party podcast, joins the show to discuss who should and shouldn’t start a podcast. Seth and Travis will also discuss alternatives for companies that don’t have the time or resources to invest in podcasting.

In this month’s Lessons from the Lab, we try the note-taking app Evernote. We’ll dive into it all – first impressions, what they’re doing right, and opportunities for improvement from a design and content point of view. Plus, the group shares what “marketing made me buy.”