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The CX Pod
By Elizabeth GlagowskiBusiness
The CX Pod episodes
- Voice of the Customer StrategyThis podcast in an excerpt from a recent webcast featuring Seth Hall, SVP of customer service at Philadelphia Insurance Companies; and Mila D'Antonio, editor-in-chief at 1to1 Media, discussing the intricacies of the insurer's voice of the customer program. The full webcast was recorded on December 10, and is available for viewing here: http://go.1to1media.com/VOC?SourceT301215=podcast1 min
About The CX Pod
From the publisher's feed
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business'…
need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.