The CX Podcast

Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market is booming worldwide. Take care!

Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete with the big UC companies. See you soon!

Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transformed its logistic process during the pandemic. Enjoy!

Domino's pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino's pizza did NOT change the world. They have been making pizza for decades and probably will remain making pizza for the decades to come. So, what happened.  Well, they transformed their strategy. A number of very simple consumer insights and a very clear ambition changed the company.  Listen to this video and see what happens if you make it TOO easy to order pizza! 

Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. See you next week!

There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in giving authority to your client facing people. In this short clip from one of my keynote, I give several examples of companies that are succeeding in this.

Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!

How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to meet them.

Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the big tech companies are showing impressive growth results, while podcasts are clearly missing their commuting listeners. Stay safe & see you next week!

Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my keynotes to find out more.  Steven Van Belleghem is a global keynote speaker, talking about the future of customer experience.