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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations a... more
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.
October 29, 2021Steven's week 219: News about iOS privacy, Facebook and more!Hey guys, in this week’s show I talk about how recent iOS privacy changes are having a big impact on the ad business (and Apple is taking full advantage), youngsters are massively turning their back on Facebook and Paypal’s Pinterest takeover is off the table....more6minPlay
October 28, 2021Zalando versus SHEIN - by Steven Van Belleghem and Pascal CoppensWhat does Chinese fashion retailer SHEIN have that Zalando, its European competitor, doesn't? And will that be enough for SHEIN to dominate the European fashion market? Today, China-expert Pascal Coppens and I dive into the topic of real-time fashion....more23minPlay
October 22, 2021Steven's week 218: News about Walmart, Waze and more!Welcome to my 218th weekly! In this edition: billion-dollar players are battling to win the last-mile delivery war, Walmart re-introduces conversational commerce, Amazon manipulates its algorithm to show own products first, and Waze wants you to have a stress-free commute. See you next week!...more8minPlay
October 21, 2021Disney versus Tencent - by Steven Van Belleghem and Pascal CoppensDisney versus Tencent is one of the most exciting battles in the world of entertainment. Tencent is at an advantage because they are focusing on gaming, something that is currently hugely popular with Generation Z. But what else can we expect from these two giants? China-expert Pascal Coppens and I take a look at this epic rivalry....more26minPlay
October 15, 2021Steven's week 217: News about Amazon, NFT and more!Welcome to episode #217! In this week’s show: retailer Best Buy is making another move in the health-care sector with the acquisition of Current Health, Amazon takes customer data one step further with its own smart fridge, NFT’s reach a new milestone, and some personal podcast and book news I’m very excited about. Enjoy!...more7minPlay
October 14, 2021Facebook versus Bytedance - Steven Van Belleghem with Pascal's China LensFacebook versus ByteDance is one of the most exciting battles in the world of technology today. What can we expect from these two giants? China-expert Pascal Coppens and I take a look at this epic rivalry....more28minPlay
October 11, 2021Tesla versus BYD - Steven Van Belleghem with Pascal's China LensTesla versus BYD is one of the most fascinating battles in the electric vehicle market right now. It may look as if Tesla is outcompeting its Chinese rival, but don’t be fooled. BYD looks more than ready to take the throne in the coming years....more25minPlay
October 08, 2021Steven's week 216: News about the Facebook outage, Netflix gaming and more!Welcome! This week I talk about Facebook's outage and the dependency questions it raised, TikTok owner ByteDance is building an e-commerce platform and Netflix looks ready to enter the gaming world. Enjoy, and see you next week!...more5minPlay
October 01, 2021Steven's week 215: News about Amazon Astro, TikTok and more!Hey everyone, welcome to Steven’s Week #215. On this week’s show: Amazon presents Astro the household robot, TikTok celebrates 1 billion users with a new set of tools and Jumbo supermarkets introduce slow and chat-friendly check-outs....more5minPlay
September 29, 2021Booking versus Ctrip - Steven Van Belleghem with Pascal's China LensChina expert Pascal Coppens and I discuss the battle of the travel apps. When we look at Ctrip, the biggest Chinese tourism app, we see that Booking.com, which is the number 1 in the world, has a lot to learn from its Chinese competitor....more24minPlay
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.