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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations a... more
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.
March 26, 2021Steven's week 199: News about Amazon Fresh, Zoom and more!Welcome to Steven's Week #199! In this week's show: Amazon takes the online advertising market by storm, new Zappos CEO talks about the entertainment factor of e-commerce, Zoom reveals how it wants to keep growing after the pandemic and Amazon Fresh grocery stores are multiplying under the radar. Enjoy the show!...more9minPlay
March 19, 2021Steven's week 198: News about wearables, TikTok and more!Welcome to a new show! This week: China changes the rules for e-commerce to protect the small players, TikTok takes personalized ads to the next level, wearables became part of our pandemic lifestyle and Facebook reaches out in its Australian media dispute. Enjoy!...more6minPlay
March 12, 2021Steven’s week 197: News about biometric payments, Instagram Lite and more!Welcome to a new show! A self-learning AI tool by Facebook will check one billion Instagram pictures, Mastercard and Samsung take fingerprint payments to the next level, booming food delivery platforms aim to keep growing post-pandemic and Instagram launches Instagram Lite. Enjoy!...more6minPlay
March 05, 2021Steven’s week 196: News about Microsoft holographic 3D meetings, Volvo goes fully electric and more!Welcome to episode #196! Twitter introduces premium followers and other innovative features, Microsoft announces holographic 3D meetings, Volvo sets an end date for traditional engines and Google phases out third-party tracking cookies. Enjoy!...more8minPlay
February 26, 2021Steven’s week 195: News about digital news subscriptions, doctors burnouts and more!Lots to share this week! Newspapers are getting outplayed by their online versions, virtual healthcare is causing doctor burnouts, the Chinese Uber is coming to Europe, Shopify embodies the e-commerce boom of 2020 and Facebook and Google are starting a media war in Australia. Enjoy, everyone!...more10minPlay
February 19, 2021Steven’s week 194: News about Jaguar's electric future, Facebook smartwatch rumours and more!In Steven’s Week #194 I take a look at Jaguar’s bold decision to become all-electric by 2025, another ban on facial recognition software in the US, Buzzfeed’s new virtual shopping mall concept and rumours about Facebook entering the smartwatch market. Enjoy!...more5minPlay
February 12, 2021Steven’s week 193: News about Facebook & Shopify deal, Google health tracking and more!In this week’s update: Facebook takes another big step towards becoming the world’s number 1 shopping network with an interesting Shopify collaboration, Uber acquires alcohol delivery service Drizly and Google takes health tracking technology to a whole new level. Enjoy, everyone!...more5minPlay
February 10, 20214 tips for informal moments in a remote worldWant to restore the informal relationships you had with your customers, before Zoom, Teams and Google Meet became the standard? You should! There are plenty of easy ways to give informal customer relations a boost in today's remote world. Check out my 4 tips!...more6minPlay
February 08, 2021Steven Van Belleghem x Jonathan Berte - CEO RobovisionHi guys! In this episode I'm interviewing Jonathan Berte, CEO and founder of Robovision, specialized in AI and robotics. Enjoy!...more31minPlay
February 05, 2021Steven’s week 192: News about Jeff Bezos stepping down, biometric payments and more!In this week’s episode I say goodbye to Jeff Bezos and take a look at Amazon’s biometric pay-with-your-hand innovation. I also talk about smart and trackable postage stamps and the growing privacy clash between Apple and Facebook. Enjoy!...more7minPlay
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.