The CX Podcast

Welcome to Steven's Week #199! In this week's show: Amazon takes the online advertising market by storm, new Zappos CEO talks about the entertainment factor of e-commerce, Zoom reveals how it wants to keep growing after the pandemic and Amazon Fresh grocery stores are multiplying under the radar. Enjoy the show!

Welcome to a new show! This week: China changes the rules for e-commerce to protect the small players, TikTok takes personalized ads to the next level, wearables became part of our pandemic lifestyle and Facebook reaches out in its Australian media dispute. Enjoy!

Welcome to a new show! A self-learning AI tool by Facebook will check one billion Instagram pictures, Mastercard and Samsung take fingerprint payments to the next level, booming food delivery platforms aim to keep growing post-pandemic and Instagram launches Instagram Lite. Enjoy!

Welcome to episode #196! Twitter introduces premium followers and other innovative features, Microsoft announces holographic 3D meetings, Volvo sets an end date for traditional engines and Google phases out third-party tracking cookies. Enjoy!

Lots to share this week! Newspapers are getting outplayed by their online versions, virtual healthcare is causing doctor burnouts, the Chinese Uber is coming to Europe, Shopify embodies the e-commerce boom of 2020 and Facebook and Google are starting a media war in Australia. Enjoy, everyone!

In Steven’s Week #194 I take a look at Jaguar’s bold decision to become all-electric by 2025, another ban on facial recognition software in the US, Buzzfeed’s new virtual shopping mall concept and rumours about Facebook entering the smartwatch market. Enjoy!

In this week’s update: Facebook takes another big step towards becoming the world’s number 1 shopping network with an interesting Shopify collaboration, Uber acquires alcohol delivery service Drizly and Google takes health tracking technology to a whole new level. Enjoy, everyone!

Want to restore the informal relationships you had with your customers, before Zoom, Teams and Google Meet became the standard? You should! There are plenty of easy ways to give informal customer relations a boost in today's remote world. Check out my 4 tips!

Hi guys! In this episode I'm interviewing Jonathan Berte, CEO and founder of Robovision, specialized in AI and robotics. Enjoy!

In this week’s episode I say goodbye to Jeff Bezos and take a look at Amazon’s biometric pay-with-your-hand innovation. I also talk about smart and trackable postage stamps and the growing privacy clash between Apple and Facebook. Enjoy!