The CX Podcast

People have asked me thousands of questions about customer experience over the years. And I thought this would be a nice time to put the most popular ones together. So here you go: the 10 most frequently asked customer experience questions!

In Steven’s Week 191 we’re taking a look at Google Routines, the fantastic new Google Assistant functionality, Twitter introduces content moderation experiment Birdwatch to fight misinformation, Twitch success shows the huge potential of influencer marketing and Facebook is talking about a privacy ‘big shift’. Enjoy!

What should every company keep in mind, when trying to build the ultimate customer experience? Here are my 12 golden guidelines for creating a fantastic customer experience.

In Steven's Week #190, I talk about the new wearable medical alert system Symphony that brings health care services to patients’ homes, DoorDash is leading the booming US market of online restaurant marketplaces, Netflix hits 200 million users, privacy controversy delays WhatsApp update and some massive new investments in the world of self-driving cars.

In this week’s show I talk about a dementia and Alzheimer’s warning system on your Apple Watch, Super Bowl ads reaching a new high, facial recognition technology for mask-wearers and 60% of American adults don’t trust news on social media. Enjoy!

In conversation with Duncan Wardle, former head of innovation at the Walt Disney Company. 

Happy 2021 everyone! In my first Weekly of the year, I talk about the Singapore government breaking its promise and allowing police to use data from the COVID19 tracing app, Google employees want to start an ethical union, and the Chinese TikTok alternative is booming!

Matthew is a speaker and writer focusing on Chinese mobile technology and innovation. In particular, he’s known for analysis of social e-commerce and WeChat, China’s famous super app.

Enjoy our conversation!

Welcome to my last Weekly of 2020! In this episode I talk about Apple promising more app data transparency, we caught a glimpse of what a world without Google would look like, Disney+ has already reached its 2024 user target and Starbucks is adapting to a new takeaway-focused world with new stores and AI innovation. Enjoy and see you in 2021!

Hey everyone! In this week’s update: the TikTok ban in India means Snapchat and Instagram are booming, Warner Brothers' movies will go to cinemas and streaming at the same time, Japan will use AI to get its birth rate up and Singapore allows digital companies to start banking activities. Enjoy!