This is a second part of our talk with Andres Bucchi, Chief Data Officer at LATAM Airlines.

In Part I. we talked about experimentation, this second part is about data science and how airlines can integrate data science in large organization.

Andres shared his experience from LATAM airlines and his past learning from BigTech companies and work at Uber.

And yes, of course we had to talk about ChatGPT as well.

You can find the full article with key key concepts, quotes, and other notes from this chat with Andres here:

https://diggintravel.com/airline-data-science-latam-airlines/

Today, we have a special episode because we have reversed the roles. Typically it's Iztok who interviews airline and other digital experts, but today Iztok was the one being interviewed. Iztok was interviewed  by Dario Martinho from Branchspace. As you probably know Branchspace is supporting this podcast and Diggintravel digital research.

Dario interviewed Iztok about the 2023 Yearbook and research, what were the main insights and learning from the 55 airlines Iztok surveyed. They also talked about evolution of Diggintravel research and more importantly evolution of airline ecommerce and digital optimization over the last couple of years, so from 2017 when we started with our first research.

I hope you'll enjoy this episode, we definatelly did enjoy being on the other side of the microphone. Also don't worry, we'll have new airline expert guests very soon.

This is a quick update about the latest Diggintravel research project -  the 2023 Airline Digital Optimization Yearbook.

2023 Airline Digital Optimization Yearbook is the result of the most comprehensive annual airline digital research and benchmarks in existence. It's more than 100 pages of content and benchmarks from 55 surveyed airlines.

You can learn more (and download your PDF copy) about the Yearbook here:

https://diggintravel.com/2023-airline-digital-optimization-yearbook/

Today we have a special episode for you! We talked to Andres Bucchi, Chief Data Officer at LATAM Airlines. We often talk about data and experimentation at Diggintravel, but mostly in digital ecosystem.

Andres shared insights how LATAM Airlines is planning to do experiments for better decision making in the physical world: in revenue management, call center and other areas.

Andres shared so many great insights during our chat so we split the podcast in two parts. In part two we'll talk about data science and ChatGPT.

You can find the full article with key key concepts, quotes, and other notes from this chat with Andres here:

https://diggintravel.com/airline-scientific-decision-making-latam/

Today you can listen to insights from airline digital expert, Ismael Monzon. Ismael is a CRO and Analytics Team Lead at Air Europa. Ismael and Air Europa digital team are a playbook case of how to build your digital optimization and CRO program from ground up, step-by-step. This is why, we're really glad that Ismael was willing to share his team's story and the learnings from their journey.

You can find the full article with key key concepts, quotes, and other notes from this chat with Ismael here:

https://diggintravel.com/airline-digital-optimization-and-cro-team-air-europa/

This is a third chat in series of talks with female airline digital leaders. We talked to Eveline Lee, Senior Manager Digital Channel Products, Product Innovation, Payments at Scoot.

Eveline started her airline career 10 years ago when she joined Asian low-cost airline Scoot as one of the first team members in their digital team.

Since then, Scoot’s digital team has evolved and matured immensely, and I’m glad Eveline was willing to talk about the learnings from their journey.

You can find the full article with key key concepts, quotes, and other notes from this chat with Eveline here:

https://diggintravel.com/airline-digital-talks-eveline-lee-scoot/

Our today's guest has amazing airline background and experience. Ursula Silling, CEO at Branchspace, was prior Chief Commercial Officer at Kenya Airways, Commercial Director at Air Malta and EVP Commercial at Brussels Airlines, and worked with many other airlines.

We talked to Ursula about challenges airlines face with digital transformation and about how to build modern airline digital experience and platforms.

You can find the full article with key key concepts, quotes, and other notes from this chat with Urusla here:

https://diggintravel.com/how-to-build-a-modern-airline-digital-experience/

We got a great show for you today. I talked to Mariana Fonseca Medina, who is currently VP of Digital at Virgin Voyages. Before joining Virgin, Mariana was Managing Director of Digital Customer Experience at American Airlines and has worked on airline Ancillary Merchandising and Digital Analytics Strategy in the past.

We talked about her experience of building digital teams, both large and small, we talked about how to define meaningful metrics and OKRs for digital products and tons of other things.

If you want to learn more about airline or travel digital, you’ll love this one.

You can find the full article with key key concepts, quotes, and other notes from this chat with Mariana here:

https://diggintravel.com/airline-digital-product-teams/

Just a quick update from Iztok about the Diggintravel new airline digital research project.

A new podcast chat with a special guest coming soon!

After two years of this podcast we go back to the beginning, looking at the big picture and what lies ahead for travel and airline industry.

Today's podcast guest, Tino Klaehne, Director of Strategic Innovation and Intelligence at Lufthansa Innovation Hub, explained what he and his team are doing (spoiler alert: a lot of cool, agile and unconventional stuff) to predict what will happen in the future.

You can find the full article with key key concepts, quotes, and other notes from this chat with Tino here:

https://diggintravel.com/predicting-the-future-of-travel/