I talked to an experienced digital professional, Matt Ravlich. Matt is currently a Managing Director for Alberta Consulting Group (ACG), where he specializes in optimizing their clients’ digital experiences using the current tools they have and helping them prepare for the future. Prior to that, Matt was Manager of Digital Analytics and Optimization at the second-largest Canadian airline, WestJet Airlines, where his main focus was growing maturity levels with WestJet analytics and optimization programs.

Matt shared his insights on how airlines can grow and evolve their digital optimization programs. Other topics we talked about:

• Digital analytics, testing, and optimization tools

You can find the full article with key key concepts, quotes, and other notes from this chat with Matt here:

https://diggintravel.com/airline-digital-optimization-maturity/

Iztok and his co-host Henry Harteveldt talked to Jake Maloney, Senior Manager, Ecommerce at Frontier Airlines.

We were thrilled to speak with Jake because Frontier Airlines is a digital commerce powerhouse. In its June 2022 quarter, Frontier reported a record $74.96 in ancillary revenue per passenger. Jake shared how Froniter ecommerce team is organized, how they build great digital products like Discount Den, and other things that drive Frontier's ancillary revenue success.

You can find the full article with key key concepts, quotes, and other notes from this chat with Jake here:

https://diggintravel.com/airline-ancillary-revenue-leaders-frontier-airlines-case/

Iztok and his co-host Henry Harteveldt talked to Michaela Hermans, Head of Digital Transformation and Innovation at Wizz Air. Michaela shared  a lot of great insights and learning from their digital transformation journey, including:

• why digital and innovation are enablers for Wizz Air's rapid growth

You can find the full article with key key concepts, quotes, and other notes from this chat with Michaela here:

https://diggintravel.com/airline-digital-innovation-and-transformation-wizz-air-case/

Iztok and his co-host Henry Harteveldt talked to Mark Hursh, Senior Director of Digital Customer Experience at Southwest Airlines, to learn how they build innovative digital products. Mark shared  a lot of great insights and learning from their journey to build one of the best airline digital teams.

• ideation - how to get ideas for innovative digital products

You can find the full article with the key concepts, quotes, and other notes from this chat here:

https://diggintravel.com/innovative-airline-digital-products-southwest-airlines-case

In the third episode of our Airline Digital Cabin and Retailing series Iztok were Henry joined by Viktorija Kucerova, Senior Consultant for Marketing, Strategy and Sustainability at SITA.

The trio talked about all kinds of airline digital, ecommerce, and onboard retailing concepts:

• The importance of product development, testing and innovation

You can find the full article with the key concepts, quotes, and other notes from this chat here:

https://diggintravel.com/airline-digital-cabin-talks/

In the second episode of our Airline Digital Retailing series, Iztok and Henry talked to airline ecommerce and ancillary expert Lee Barrett.

Lee’s impressive airline career includes roles in Cabin Crew Development and Performance and Development Management at Air New Zealand at its head office in Auckland, Head of Customer Service at JetStar in Tokyo, Director of Ancillary Revenue at Viva Aerobus in Mexico City, and Director of Customer Experience and Ancillary Revenue for LEVEL in London. Lee is currently the “Future of Check-In” Program Manager at Auckland Airport. His extensive mix of operational roles – including working with cabin crew – and business roles provided the right mix for a lively, fascinating conversation.

You can find the full article with the key concepts, quotes, and other notes from our talk with Lee and Henry here:

https://diggintravel.com/insights-for-ancillary-revenue-and-airline-onboard-retailing/

This is the first episode in our new Airline Digital Cabin Talks. It's a new series in which we'll talk about airline digital, ancillary revenue and onboard retail.

In the first episode we talked to Emilio Chacon Monsant. Emilio’s background is in ancillary products, digital commerce, and the digital experience at four airlines, including two network carriers – Aeromexico and Avianca – and two low-cost airlines, Vueling and Ryanair. Emilo is currently VP, Airline Relationships & Ancillary Revenue at Global Onboard Partners.

Travel industry analyst Henry Harteveldt joined us as a special co-host for the new podcast series, to provide his unique perspective on airline retailing.

You can find the full article with the key concepts, quotes, and other notes from our talk with Emilo and Henry here:

https://diggintravel.com/airline-digital-cabin-successful-onboard-retailing/

Joe Sinclair, Senior Digital Analyst at Air New Zealand, joined the show to talk about how digital analytics team evolved at Air New Zealand.

Joe shared many valuable lessons learned by Air New Zealand's airline digital analytics team. He explained how they started from scratch with their digital analytics team, and talked about how the team grew and how they are now working and providing insights throughout the whole airline customer journey.

You can find the full article with the key concepts, quotes, and other notes from our talk with Joe here:

https://diggintravel.com/airline-digital-analytics-evolution-air-new-zealand/

Greg Dowling, Global Director of Business Insights at Glassbox joined our chat to explain how airline digital pros can really figure out what's going on in their booking funnel. 

If you want to increase conversion rate, if you want to improve your digital experience - there is one thing you really need to do. You need to understand your customers, their struggles, and their key digital pain points.

Greg explained how you can understand the WHY - why your customers behave in a certain way and how to use this knowledge to increase the conversion rates on your website or digital app.

You can find the full article with the key concepts, quotes, and other notes from our talk with Greg here:

https://diggintravel.com/airline-digital-experience-analytics/

Today, we bring you another great digital expert – Ben Labay, Managing Director at Speero. Speero is a digital optimization agency built by the people who founded the CXL blog, one of the best resources available for conversion optimization and experimentation. Ben is an industry leader, a speaker on all things digital research and experimentation, and a conservation science consultant.

Check out the full podcast interview if you’re interested in:

• How to make faster and better decisions

You can find the full article with the key concepts, quotes, and other notes from our talk with Ben here:

https://diggintravel.com/airline-experimentation-talks/