In this episode of The Digital Broker, Ryan Deeds and Olivia Schmitt explore how insurance agencies can define and understand value from their customer’s point of view. Learn what your customers consider valuable, how you can talk about value with them, and how a stewardship report can help you retain top customers.

In this episode of The Digital Broker, Ryan Deeds talks with BJ Schaknowski, Chief Sales & Marketing Officer at Vertafore about how Vertafore is retooling its products to meet the challenges affecting insurance agencies and how BJ, a former Marine, brings rigor and discipline to his customer service and sales strategies.

In this episode of The Digital Broker, Ryan Deeds and Olivia Schmitt discuss the practice and value of niching at insurance agencies. Learn how building specializations within your organization can lead to profitability and operational excellence.

In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder examine performance reviews and how to best administer them at insurance agencies.

In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder look at employee incentives within insurance agencies.

In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder look at the ways account manager performance is evaluated.

In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder review the technological options available to account managers, including best practices, how to assess, and how to implement.

In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder confront the day-to-day challenges affecting so many account managers, how they often lead to burnout, and what to do about it.

In this episode of The Digital Broker, learn best practices for compensation structures and how they impact insurance agency operations.

In this episode of the Digital Broker podcast, learn how agencies can leverage freelancing platforms like Upwork to outpace the competition and achieve internal goals faster.