In this episode of The Digital Broker, Steve and Ryan discuss workplace optimization with an emphasis on the desk. By listening to this episode, you will learn how the workstation has evolved to accommodate different preferences, the ins and outs of all these variations, and how to give your employees a choice without slowing down their work.

In this episode of The Digital Broker, Steve and Ryan discuss how physical space reflects and supports an insurance agency's culture. They explain how practically everything inside your office says something about your company and how this affects your employees and visitors.

In this episode of The Digital Broker podcast, Steve and Ryan discuss document management and what accounts for so much of its complexities. They provide solutions for your agency, including what you should and shouldn't store, how long to store documents, and how carriers can even take off some of the load for you.

In this episode of The Digital Broker podcast, Steve and Ryan interview Melissa Wilder, an experienced account manager. They seek her advice on operational excellence and how to keep the peace between account managers and producers within an insurance agency.

In this episode of The Digital Broker podcast, Steve and Ryan explain how insurance agencies can have a nightmare-free document management operation. They discuss the issues of document management systems, including how to compare a DMS software to your AMS offering and how to overcome operational challenges of implementation.

In this episode of The Digital Broker podcast, Steve and Ryan examine remote work within insurance agencies. They discuss why remote work is taking off, why your agency needs to consider it, how to conceive a remote work policy, how to guard against unforeseen complications, and how to ensure a smooth transition.

In this episode of The Digital Broker podcast, Steve and Ryan discuss the principles of leadership in an insurance agency. You will learn what it means to lead as opposed to being in charge, how to see the total picture, how to minimize workplace arguments, and how to get the best results from your team.

In this episode of The Digital Broker, Steve and Ryan continue their conversation from their Executive Management Program presentations at Applied Net 2018 and provide insurance agencies a blueprint for digital transformation. You will learn how to better read the future by distinguishing between hard and soft trends and how ideas, even the bad ones can fuel your organization forward.

In this episode of The Digital Broker, Steve and Ryan unpack the contents of the talks they gave at the Executive Management Program of the Applied Net 2018 conference. By listening to this episode, you will learn how to tell bad data from good data, how to identify soul-sucking tasks and remove them, and how to evaluate the solutions you might not know you have, such as customized API’s.

In this episode of The Digital Broker podcast, Steve and Ryan talk directly to Reid French , CEO of Applied Systems, about CapitalG’s earth-shaking investment in Reid’s company. By listening to this episode, you will learn: What the deal represents not only for Applied but for the insurance industry as a whole.