This week on The DIgital Broker podcast, Steve Anderson and Ryan Deeds discuss insurance technology, also known as Insurtech, and why insurance agencies are so hesitant to look at new technologies. They explain easy ways agencies can assess technology without risking anything, for example, by going to conferences such as InsurTech Connect.

In this episode of The Digital Broker podcast, Steve Anderson and Ryan Deeds discuss email technology management for insurance agencies and brokerages. Learn how DMARC and an archive can save your agency time and money, how to handle underwriters who refuse encrypted email and noninvasive ways to monitor employee use of work email on personal devices.

Steve and Ryan discuss how the unrestricted use of email can lead to lost productivity within an agency or brokerage. They go over certain tools, procedures, and training that can enhance your agency's production across the board.

In this episode of “The Digital Broker”, Steve and Ryan discuss the growing importance of speed in the insurance industry. They cover the pitfalls to avoid, how speed can be a competitive advantage, and areas to implement speed first.

In this episode of “The Digital Broker”, Steve and Ryan discuss the need for growth in an agency and compare the pros and cons of organic growth versus acquisitive growth.

In this episode of “The Digital Broker”, Steve and Ryan speak to Frank Sentner, the original founder of Sagitta ™ and a legendary figure in the insurance industry. Frank explains the history of data standards in the insurance industry (ACORD), whether data standards are still needed, how APIs are impacting the insurance industry, latest technological developments in the insurance space, and how to evaluate insurtech startups.

In this episode of “The Digital Broker”, Steve and Ryan speak to Cooper Jones, the President of The Crichton Group, about the methods that agencies and brokerages can use to ensure their perpetuation over time.

In this episode of “The Digital Broker”, Steve and Ryan discuss how insurance agencies must evolve from providing “customer service” to “customer experience.” They explain the difference between the two, why it's important to provide more than the minimum expected service, and how a well-designed customer experience can improve your business.

In this episode of “The Digital Broker," Steve Anderson and Ryan Deeds explain how an agency can define and communicate their “value proposition” to customers, prospects and the industry as a whole. How developments in technology and business are resulting in fundamental changes for the insurance industry and what that portends for the future.

In this episode of “The Digital Broker," Steve Anderson and Ryan Deeds speak with their guest, Justin Goodman of Goodman Insurance Services about how his agency responded to the challenge of onboarding, training, and retaining new staff by developing their own training platform - Total CSR.