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Explore the intricacies of customer feedback in this insightful podcast episode, where Irit Eizips engages with Steve Bernstein, a customer feedback expert from Waypoint Group. Delve into their discussion on effective strategies for collecting and leveraging customer insights to foster business growth.

In this episode:

• Strategies for identifying key stakeholders in the feedback process.
• Techniques to increase survey response rates significantly.
• The importance of a customer-centric approach in feedback collection.
• Insights into creating surveys that provide valuable information.
• The critical role of asking the right questions to the right people.
• How leveraging customer feedback can enhance customer-centricity in your company.

Ideal for Customer Success Managers and professionals, this episode serves as a comprehensive guide on the dos and don'ts of customer feedback. Tune in for expert tips to refine your customer engagement strategies.

🎧 Discover more by viewing the complete conversation on our YouTube channel: View on YouTube.

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Additional Resources:

🎥 Video: How to Become a CUSTOMER-CENTRIC Organization
https://bit.ly/3Ti8bK0

🎥 Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization
https://bit.ly/3P3oXtP

⏬ Download Infographics: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/3P2quA8

⏬ Download: Voice of the Customer
https://bit.ly/3TjkTYN

📑 Blog: Becoming a Customer-Centric Organization
https://bit.ly/3IlEdhR

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