"UAE Pass Won't Let Me In."
Before we begin, a quick disclaimer.
This is filing support, not legal advice. Ejaries.ae is a private service. We are not a government website and are not affiliated with the Dubai Land Department or RERA.
You can always register your Ejari yourself through the Dubai REST app or at a trustee centre. The official government fee through the app is AED 177.50. Our filing service is AED 299 plus VAT.
The Ejari certificate is always issued by RERA. We prepare, review, and submit your application, but we do not issue the certificate and cannot guarantee approval or processing times.
To register through the Dubai REST app, you will normally need to verify your identity using UAE Pass. When it works, it's an excellent system that provides secure access to government services. But for many people, the problem isn't registering the tenancy—it's getting past the login screen.
Some users haven't activated UAE Pass yet because they have only recently arrived in the UAE. Others experience repeated verification failures during facial recognition, while some lose access after changing phones or forgetting their credentials.
In these situations, the tenancy agreement and supporting documents may be perfectly valid. The only obstacle is the digital identity step.
Before considering any paid service, try the free option first. If you have a valid Emirates ID, you may be able to access the Dubai REST app using your Emirates ID number or residence visa details instead of UAE Pass. Many users find this solves the problem immediately, and we always recommend trying the official route first.
However, if your Emirates ID has not yet been issued, your details do not match the system, or you cannot access your digital identity at all, your application may still be blocked.
That's where we can help.
Using our authorised filing process, we prepare and submit your Ejari application on your behalf. Instead of struggling with a login issue, you simply provide the required documents and authorise us to complete the filing process.
Sometimes waiting for UAE Pass to be fixed is the right solution. But many people are working against deadlines for visas, DEWA connections, banking requirements, or other essential services. In those cases, waiting several days simply isn't practical.
If your login works, or you can access the system using your Emirates ID, we recommend using the official app and paying the government fee of AED 177.50.
If your identity verification is preventing you from accessing the system, our service costs AED 299 plus VAT. You're not paying for the certificate—you are paying for professional filing support that removes the administrative barrier and helps keep your application moving.
One thing we will never do is compromise your identity or submit inaccurate information. Every application is filed using your genuine documents and your authority. The certificate is issued by RERA against the correct tenancy record.
Next time, we'll look at another common situation—new residents who have just arrived in the UAE and need someone to manage the entire Ejari process from start to finish.
This was The Ejari Desk. I'm Stephen.
If you'd like, I can also make this more conversational for a podcast delivery while keeping it under 2,500 characters.