The England Logistics Podcast Network

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the England Logistics team in the wake of an earthquake that impacted our Salt Lake City headquarters and the emergence of a pandemic. This three part series is a must listen.

In this episode:

• Discussion regarding market reaction, impact on carriers, and how to move forward. Wrap up discussion on how to use this situation to improve personally and build a better business. 

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the England Logistics team in the wake of an earthquake that impacted our Salt Lake City headquarters and the emergence of a pandemic. This three part series is a must listen.

In this episode:

• Discussion regarding positivity during times of trouble and how to be a leader, how our employees and customers have reacted during challenging times, and the steps that England Logistics has taken to be safe during this pandemic. 

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the England Logistics team in the wake of an earthquake that impacted our Salt Lake City headquarters and the emergence of a pandemic. This three part series is a must listen.

In this episode:

• Reflections by the roundtable participants on how this new world all began for them and their reactions to the changes personally, professionally and as an industry. 
• Team discussion of the 5.7 earthquake that impacted England Logistics headquarters in Salt Lake City, UT and the personal and professional outcomes. Reflections on the brave acts of the people who work at England Logistics, and what was learned from all of these experiences. 

We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of 'Direct Customer Contact' in a customer service interaction and share ways they use it every day.

We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call Reviews in a customer service interaction and share ways they use it every day.

We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of "Matching Communication Styles" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.

We sit down with Marshall and Maciah from our Less-than-Truckload team to discuss the value of "Weekly Coaching" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.

We sit down with Ben and Spencer from our Temp-Controlled LTL team to discuss the value of "Alignment" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.

We sit down with Joe, Zac and Robert from our Temp-Controlled LTL team to discuss the value of "Ramping Up Your Efforts" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.

We sit down with Brad and Scott from our Temp-Controlled LTL team to discuss the value of a "Proactive Approach" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.