By John Perez
The podcast currently has 19 episodes available.
The magic of Dreamforce is coming to New York on December 8th, 2022 at the Jacob Javits Center with Salesforce World Tour.
Get hands-on with Salesforce's latest innovations and transform your customer experience.
Discover how to deliver real-time customer magic with Customer 360 and Salesforce Genie. Take your productivity to the next level with Slack Canvas. Plus, network with peers and explore solutions to today’s biggest business challenges.
Our company, CRM Experts Online, will be in attendance. If your interested in meeting us, please reach out to us at [email protected].
Thank you all for tuning in!
New Salesforce Automotive Cloud Helps the Industry Deliver on the Promise of Connected Vehicles and Next-Gen Customer Experiences.
93% of auto industry leaders agree first-party data will help substantially improve the customer experience overall – whether during the vehicle browsing, purchasing, financing, or post-purchase phase.
Today, Salesforce announced Automotive Cloud, a new product built specifically for automakers, dealers, automotive finance groups, and their customers. Automotive Cloud helps deliver exceptional service and experiences with Driver 360 across every customer interaction, drives revenue through better lead conversion and collaboration, and leverages industry-specific automation, intelligence, and real-time analytics for increased productivity and cost savings.
The automotive industry is in the midst of a massive transformation as it rises to meet the demands of the digital age. Only 1% of automotive customers are fully satisfied with their car buying experience, and just a quarter of automakers and dealers believe their companies have adapted well to selling online. To build new revenue streams and fix the broken customer experience, the industry must tap into new opportunities created by new selling and servicing models, connected vehicles, subscriptions and partnerships, and the wealth of data these new offerings create.
John M Perez talks through the Top Key Things a Business must lead with surrounding their people and technology.
During unprecedented speed, companies are being asked to restart their engines, to quickly bring national economies back online. The challenge is complicated by uncertainties about the progression of COVID-19 and the social, political and fiscal actions that it will drive.
Leaders need detailed plans of action now to return their businesses to at least partial if not full operation.
In this episode John M Perez guides your business in to the 3 key steps to keep up with the new normal. That is:
1. Put People First
2. Change Course & Direction Immediately
3. Invest in Technology
Inspired by Accenture's 5 Priorities to Re Open & Reinvent Your Business.
More than 20.5 million Americans lost their jobs in April, according to Labor Department data. If you recently lost your job, or just want to learn something new, consider learning what the job site Indeed says is 2020's most in-demand skill: coding.
In light of the recent events with George Floyd, and the world protesting against Social Injustice, John M Perez took the time to acknowledge the importance of Social Corporate Responsibility Programs at Corporations and why it matters in your organization. John covers the following on this episode:
If you work for a medium to large enterprise, chances are there are hundreds, if not thousands, of applications in your organization. Software is vital, but it’s expensive. Instead of trying to understand the costs of 1,000 applications, start by listening to this podcast!! There’s no doubt that CRM, ERP, and Marketing Automation Applications are on the top 10 on that list. John M Perez talks you through a few best practices and things to consider to reduce your costs.
Is your business overpaying for Expensive software during the COVID crisis? Do you need to cut costs on your cloud based tools? In this episode I go over the Top FREE Open Source Alternatives to Zoom, Salesforce, Hubspot, Microsoft Office, Trello, Shopify, and much more!
Learn how to replace all the software apps below in this episode:
In Episode 14, John M Perez interviews Health Lynk CEO Dr. Michael Dent on Health Lynk's Patient and Provider platform, the COVID-19 Tracker app they created, the Corona Virus and much more. Health Lynk is a healthcare technology platform that has a mission to improve healthcare by the transfer of accurate medical information between patients and their healthcare providers. They recently launched the COVID-19 app on the app store where you can track the Corona Virus worldwide and join chat rooms with experts around the world to discuss the latest findings related to the Corona Virus.
In this review, John M Perez goes through a review of how your business can use Zoho CRM plus in your business. John reviews the key components and functionality that Zoho Offers across it's suite. This includes a review of CRM Plus, John reviews the details and benefits of how your business can use the integrated modules that come with the suite. This includes the following modules:
John also reviews the areas you should be cautionary about if you decide to purchase. This episode IS NOT sponsored by Zoho.
In this episode learn how Artificial Intelligence, and IOT powered the 2020 Grammys, and Sugar Creek Brewing company. At the Grammy's the IBM Watson technology enhanced the live streaming and TV experience by using machine learning and AI based speech to text to serve up facts about an artist. Learn how IOT and IBM Watson helped Sugar Creek Brewing company reduced their costs by $30,000 per month by improving their foam spillage on their beer and improving the quality.
The podcast currently has 19 episodes available.