Lindsey Archila is the Director of Premium Audit at MEMIC. Her 20-year career in the premium audit world began as a field auditor, and she now leads a team of field auditors and audit analysts. She is an authentic, people-centered director with deep experience in Premium Audit, P&C Insurance, Talent, DEI, Operations, and Project & People Management. In this episode of In the Know, Chris Hampshire and Lindsey discuss the impact of premium audit on other departments and how it fits into the overall insurance ecosystem, the evolution of premium auditing, and the future of the insurance industry under the influence of AI.

Key Takeaways

● Lindsey's field auditor career started with the promise of a company car.

● Unique insurance offerings from MEMIC.

● The role of premium audit in the insurance lifecycle.

● Details of underwriting claims and financing.

● Workers' comp processes and checks.

● The evolution of premium auditing and process improvement.

● Possibilities for the future of AI.

● Strategies for addressing the talent gap in the insurance industry.

● A five-year look to the future of the industry.

● Lindsey's advice to her early-career self.

In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.

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Quotes

● "By doing audits virtually, we're minimizing the time that our customers have to prepare for the audit."

● "In insurance, we have to continually evolve."

● "Premium audit is cool! Insurance is cool!"

● "There is something for everyone in insurance because insurance is constantly evolving."

● "Premium audit is one area where you get a lot of insurance knowledge and education in a very small space."