The Experience

Welcome back to another exciting episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode Steve Forcum is joined by the Global Vice President of Product Management at Avaya, Karen Handy, and the Founder and Principal Analyst at ZK Research, Zeus Kerravala.  Karen and Zeus talk all about transitioning to the new world of hybrid work and how it has changed the way we operate today and into the future.

Don’t forget you can follow Karen Hardy on LinkedIn, and Twitter, and you can learn more about the amazing work ZK Research is doing on their website and you can also follow Zeus on LinkedIn, and Twitter.

If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.

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Presented by Avaya
www.Avaya.com

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

It is time to get ready for an exciting episode of The Experience, presented by Avaya. That’s right, this week is a very special episode because we are featuring the Avaya Engage User Conference! Our host Steve Forcum passes the show over to the Senior Solutions Marketing Manager at Avaya, Laura Faughtenberry, to moderate an in-depth discussion with some of the key Avaya Experience Builders! Some of them are no strangers to the show and panelists include Chief Marketing Officer for Avaya, Simon Harrison; Professor at Clemson University, Dr. Alex Feltus; Chief Product Officer at Toolwire, David Clarke; CEO and Co-Founder of Journey.AI, Brett Shockley; Vice President of Strategy and Technology at ConvergeOne, David Lover; and Senior Director of U.S. Experience Builders at Avaya, Tim Gogal. Listen in on the thoughtful conversation from start to finish and discover how partners and customers alike are using “Experience Thinking” to accelerate digital transformation and truly elevate both the employee and customer experience. Hear the panel touch on how the Avaya Experience Builders Community is sharing and inspiring commitment to collaborate, and a passion for driving innovation. Get some first hand insight into intelligent collaboration and discover new ways of delivering a holistic, immersive, total experience that keeps teams connected, engaged, and reachable no matter the distance. It has to be fast as well as easy to deliver the best experience for the customer and provide the reliability needed to stay connected with employees and customers from anywhere. Find out how you can create the most exciting and engaging experiences that are also thoughtful and effective. This is an episode you surely do not want to miss! So get ready for a very insightful show with this star-studded panel of guests. It is time for The Experience, brought to you by Avaya!

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Avaya: Instagram - @avayainc Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya

Presented by 

Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

This week on The Experience, presented by Avaya, Steve is joined by Brett Shockley, co-founder and CEO of Journey.AI which focuses on solving customer identity verification for business, with emphasis on the financial industry. Listen as they discuss Brett’s journey from CTO of Avaya to helping start Journey.AI and some of the lessons he learned along the way. He also gives his view of the current state of online security and what still needs to be done in order to help organizations stay competitive. He addresses the unique challenge of customer choice and how businesses can go about synthesizing comfort with platform security. Customers’ online “identity” can often be a confusing and intricate topic; Brett helps listeners by breaking down some of the nuances so listeners can get a better understanding of what their online “identity” looks like. Plus, hear more on the role of mobility, biometrics,  how online security is being reimagined, and, ultimately, what all this means for customer experience. All this and even more on this insightful episode of The Experience, brought to you by Avaya. 

Follow Us:

Avaya: Instagram - @avayainc Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya

Presented by 

Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Get ready for another episode of The Experience, presented by Avaya, this week with one of the Explorers Club’s ‘50 People Changing The World,’ Dr. Sian Proctor! She sits down with Steve Forcum, the Chief Evangelist at Avaya, to give us some insight into her amazing experiences as an explorer, educator, and innovator. Part of our goal each episode is to cultivate thoughtful conversation with industry leaders, technologists, creators and more who are bringing to life the future of experiences. Listen as Steve and Dr. Proctor touch on important topics such as what took to her space, as well as diversity, inclusion and individuality in all lines of work. You may have seen Dr. Proctor in one of the many television appearances she has made, or even taken a geology class from her at South Mountain Community College. But one of her most inspiring and exciting achievements is that she has the honor of being the first black woman to pilot a spacecraft, on the Inspiration4 all civilian orbital spaceflight! Learn first hand what it was like to hear the count down from mission control and lift off into the atmosphere above. Not to mention get some insight into the training and planning that goes into a mission to space. Find out where Dr. Protector’s love of science and exploration started and how her background created a passion for STEAM - science, technology, engineering, arts and mathematics. The duo also touch on how technology is making both teaching and collaboration easier and highlight some of the best practices to help bring teams and collaborators together. The importance of diversity, individuality, and inclusivity is a philosophy that’s core to Avaya’s products and services - bringing workforces together. Dr. Proctor and Steve take a dive into how this can be achieved and what the future looks like in the world of science. This is an episode you do not want to miss, so join us for The Experience, brought to you by Avaya!

Follow Us:

Avaya: Instagram - @avayainc Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya

Presented by Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

On this week’s episode of The Experience, presented by Avaya, our special guest is best-selling Author, Inventor, and Chief Product Officer for Toolwire, David Clarke! He sits down with Steve Forcum, the Chief Evangelist at Avaya, to give us some insight into the new and exciting world of modern collaboration and building experiences. On this show we bring you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing life to the future of experiences and that's exactly what we're doing today. Despite difficult and unprecedented times, working together has become as important as ever. With new and evolving technologies, distance has become a thing of the past and this episode is all about collaboration without boundaries! Learn from David the current state of digital collaboration. Hear first hand how Avaya and Toolwire are creating a global ecosystem of partners and customers that are accelerating technological transformation throughout the globe with their initiative, Avaya Experience Builders. Listen as Steve and David talk about the ways technology is enhancing remote and digital learning for students everywhere and how this collaboration technology impacts us down the road. The duo also touches on the human element of these advancements and how we can maintain real connections alongside evolving technology. In this episode you will also get to hear a little about the ever important CX Day, or Customer Experience Day, which is a global celebration of companies and professionals that create wonderful customer experiences! Hear from David the importance behind this day and what makes the customer experience so integral to building and running a sustainable business. This is an interesting and thought provoking episode you do not want to miss! So get ready, hit play, and join us for another episode of The Experience, brought to you by Avaya!

Follow Us

Twitter @Avaya

Facebook @Avaya

Instagram @avayainc

Presented by Avaya

www.avaya.com

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

This is The Experience, where we share insights into the future of customer and employee experiences, brought to you by Avaya. Join Avaya Chief Evangelist, Steve Forcum as he creates thought-provoking conversations with different industry leaders, technologists, creators, and influencers who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower you with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike! Today we are speaking with the Chief Revenue Officer of Avaya, Stephen Spears, about how you can solve digital workspace problems. Stephen oversees the strategy, performance, and alignment of revenue operations for Avaya, helping to accelerate execution on the company’s growth strategy and delivering experiences that matter to Avaya customers. Businesses have had to go through some remarkable changes as a result of COVID-19 over the last year and in this episode you will get to hear first hand about how organizations are adapting and leveraging collaboration solutions to manage such a dynamic environment. Customer and employee needs are always changing. Business is always changing. Avaya is changing, too. No longer are they just about communications. They are here to help you adapt by creating unique experiences you need for your customers, your employees and your business. Listen as Steve and Stephen discuss moving forward with confidence in this work-from-anywhere age and learn about how companies are adapting. There is now a chance for organizations to re-think or re-imagine their communications infrastructure and create something new. Something better. Avaya is doing just that for the largest of enterprises with critical security, scale and scope requirements – and they are bringing that now to organizations of all sizes and in all industries, governments, education, you name it. So don’t miss it! Sit back, get comfortable and join us for The Experience, presented by Avaya.

Follow Us:

Avaya: Instagram - @avayainc,  Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya, Twitter - @SteveAvaya

Presented by Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

On this week’s episode of The Experience by Avaya, we’re joined by the Head of Business Operations for Gotham FC, Kristin Bernert! Listen as she and our host Steve Forcum discuss the lessons she’s learned during her career of building brands and creating unique experiences. She talks about her role at Gotham FC as well as many other organizations she’s been a part of such as the NBA and MSG Sports. She tells us some of the techniques sports leagues are using today to build lasting relationships between teams and their fans. They discuss whether or not there is actually a difference between fans and customers. Plus, how technology can deliver cutting-edge experiences to both fans and players! If you’re a sports fan, player, or customer, this is an episode you won’t want to miss!

Follow Us

• Twitter @Avaya
• Facebook @Avaya
• Instagram @avayainc

Presented by Avaya

www.avaya.com

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

On this week’s episode, we listen in to a conversation between Avaya CMO and former Gartner analyst, Simon Harrison and one of the key thought leaders from Constellation Research, Liz Miller that occurred at a recent live event. They talk about how delivering effortless experiences for customers and the employees that serve them is now more important than ever. Plus, their thoughts on the ‘experience economy,’ next-gen CX and EX, and the future of experience! Learn how organizations today are experimenting on how to better “delight” their employees and customers and deliver tailored experiences to them. The future of delivering natural experiences lies in adjusting our mindset to what is going to save people money and deliver them moments. Creativity and collaboration are the measurements of successful engagements. Even during the pandemic, there is massive potential in the new world of work. On today’s episode, dive deep into how companies are empowering their employees to be their authentic selves through seamless connectivity. 

Follow Us:

Avaya: Instagram - @avayainc Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya

Presented by Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome to The Experience, brought to you by Avaya! This week’s guest is the Director of Customer and Partner Onboarding at Avaya, Davide Petramala! Davide is here to talk to us about why connections matter and how a “composable enterprise” can deliver effortless experiences. This podcast is a show that shares insights into the future of customer and employee experiences. Join Avaya Chief Evangelist, Steve Forcum for thought-provoking conversations each episode as he is joined by industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Get a front-row seat for understanding how today’s digital journeys happen on multiple channels and across various touchpoints. With this, customer loyalty is now built on creating fully integrated connections - any channel, any platform, any time with a fully connected customer experience. Together Steve and Davide take a closer look at how companies can embed communications into all processes and applications based on a more agile and composable approach. They also discuss how to incorporate AI and CPaaS to drive new capabilities that reduce complexities and deliver effortless experiences that matter. Because that is the most important thing, providing an experience that is both memorable and enjoyable. It matters. As a company you want to provide the best and most seamless experience to your customers and by doing so build a lasting relationship and connection. It’s through experiences that success is achieved! Join Steve and Davide for an insightful and exciting conversation about why connections matter and how effortless experiences are composed. So what are you waiting for? Sit back, relax and start listening to this brand new episode of The Experience, presented by Avaya!

Follow Us

Twitter @Avaya

Facebook @Avaya

Instagram @avayainc

Presented by Avaya

www.avaya.com

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome to The Experience, where we share insights into the future of customer and employee experiences, brought to you by Avaya. Join Avaya Chief Evangelist, Steve Forcum as he sparks thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Every episode will enlighten, entertain and empower you with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike! This week we are joined by the Principle of St. John’s Lutheran School in the greater Chicago area, Matt Kamien, to discuss how he is creating and delivering a safe, mobile, and more connected learning experience for his students. The pandemic has greatly affected both teachers and students alike across the country and across the world throughout the last year. Luckily advances in technology are enabling learning to take place anytime and anywhere. In this episode you will get a first hand experience into how Matt is working to make learning accessible for all his students and hear about how he is overcoming obstacles to make that happen. From leading the pilot program for online learning to creating a feasible education plan, it takes a lot of thought and experimentation to create the proper virtual learning experience. In the modern and online world today campus safety necessitates the need to be able to disseminate information rapidly and consistently to security, students, and faculty. We also learn about how Avaya helps educational institutions stay connected and deliver the best-in-classroom experiences. And don’t forget, Avaya Spaces goes beyond just videoconference—it keeps the collaboration and learning experience going full time. This is an episode you do not want to miss, so get comfortable and join us for The Experience, presented by Avaya!

Follow Us: 

Avaya: Instagram - @avayainc Twitter - @Avaya

Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya

Presented by Avaya

________________________________________________________

We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.