The Experience Shift | NRC Health

What will it take to truly shift healthcare toward value-based, patient-centered care? Dr. Brian Silverstein, Chief Population Health Officer at Innovaccer, joins Patient No Longer to break down the promise, and the reality, of population health. He shares insights on why progress has been slow, how social determinants impact outcomes, and what leaders need to focus on over the next five years. It’s a candid look at the challenges, opportunities, and mindset shifts needed to transform care delivery.

In Part 2 of this two-part series, Dr. Kevin Pho returns to Patient No Longer to explore the future of care delivery. From AI scribes to shifting patient expectations, this episode breaks down the evolving role of physicians in an era of rapid digital transformation. The discussion dives deep into what really shapes the patient experience—and how empathy, time, and trust remain non-negotiable. 

Dr. Kevin Pho, founder of KevinMD and a leading voice in digital medicine, joins Patient No Longer to explore how technology, burnout, and evolving patient expectations are reshaping the physician-patient relationship. This episode takes a hard look at physician burnout, the role of empathy, and the importance of reclaiming eye contact and trust in a digital world. 

In this episode of Patient No Longer, we welcome back Dr. Geeta Nayyar, a globally recognized chief medical officer, technologist, and best-selling author. Dr. G shares her unique insights at the intersection of business, medicine, and technology. She discusses the evolution of healthcare from paper to digital, the impact of AI, and the importance of maintaining humanity in healthcare. Tune in to hear her thoughts on the future of healthcare.

In this episode of Patient No Longer, we sit down with Jeremiah Todd, VP of Customer Engagement, Experience & Language Access at Fairview Health Services. Jeremiah shares his insights on the importance of language access, the journey toward Human Understanding, and how Fairview is transforming patient and customer experiences. Tune in to learn about the challenges and innovative strategies involved in creating a more inclusive and engaging healthcare environment. 

In this episode of Patient No Longer, host Ryan Donohue sits down with Dr. Jon Roberts, Director of Pediatric Pulmonology at Driscoll Children’s Hospital. Dr. Roberts shares his profound insights on Human Understanding, the impact of COVID-19 on pediatric healthcare, and the evolving landscape of human-centered care for patients and families. Join us as we explore the delicate balance between physical and digital healthcare, the importance of patient feedback, and the future of medicine through the lens of a dedicated pediatrician.

Jim Nuckols, Chief Marketing Officer for Sharp HealthCare in San Diego joins host Ryan Donohue to delve into the realm of healthcare consumer experiences. This episode uncovers the challenges, triumphs, and pivotal moments that shape the consumer journey. From in-home research to virtual sessions, discover how understanding consumer needs is transforming the healthcare landscape. Tune in to gain valuable insights and discover the power of consumer-oriented approaches in healthcare. 

In this thought-provoking episode of Patient No Longer, Dr. Stephen Beeson, founder and CEO of Practicing Excellence, imparts invaluable insights on effective leadership behaviors within the healthcare industry. Emphasizing the importance of cultivating a growth mindset and being a beacon of light for both patients and colleagues, Dr. Beeson's expertise shines a spotlight on the key principles that drive success in healthcare leadership. Join us for a transformative conversation that will revolutionize your approach to leadership in the healthcare sector. 

Join us in this engaging episode featuring author and healthcare marketing expert, Chris Bevolo. From daring predictions to thought-provoking realities, Chris shares his insights on how consumers are reshaping the healthcare industry. Explore the impact of AI, technology, and consumerism on patient engagement and organizational strategies, and gain a deeper understanding of the challenges and opportunities facing healthcare organizations today. Whether you're a healthcare professional, marketing enthusiast, or simply curious about the future of healthcare, this episode promises to enlighten, entertain, and inspire.

We explore the dynamic relationship between the CEO and CXO, likened to that of a pilot and copilot, and how this partnership ensures that organizations stay ahead of the change curve. Jennifer also sheds light on the generational healthcare experience gap and how leaders should approach this challenge.