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Art Combs overcame being labeled as lazy and stupid to becoming a CEO. Along the way he started several businesses, wrote a few books and traveled the globe as a contact center expert. He now starts companies focused on customer service problems that he faced as an operations manager.
Jonathan Low worked 80 hours a week for two and a half years. Then his body collapsed and he began to doubt himself. It took him an entire year to recover and learn to change his perspective on what is success, how to fail and to be a happy person and to find gurus to inspire you.
Chris Dyer quit his job and started a business in 2001, just two months after the biggest terrorist attack in American history. He took inspiration from tragedy. He rented every room in his house to pay the mortgage, created a backup plan and took the risk.
Greg Young needed to make changes quickly and radically to prevent losing market share. But he was ending each day with beating himself up because he was not completing his to-do list and it was getting longer each day. That’s when he realized that he needed to reframe his day.
Jeff Piersall was in a 14-year business relationship with who he thought was a good friend. But it ended in a betrayal. Despite another partner betrayal later in his career, Jeff holds on the belief that ethical capitalism is what the majority of the world believes in, desires and practices.
Olga Mizrahi knows that reviews are part of the gig economy and the future of work. So, after reading a negative review about her book she had three choices that we all can choose to take. After much contemplation, she decided to respond publicly in a way that’s surprising and bold.
Eric Kish was placed in an oil refinery to turn it around. Overloaded with debt and crippled by equipment that had failed inspection, Eric thought he had no option but to go bankrupt. That’s when in desperation, Eric’s work to make a major cultural shift paid off and it fueled a historic turnaround.
Dave Mattson had the opportunity to buy into an established business but was unable to secure the funding he needed. After being rejected by several bankers and taking a hit to his self-esteem, he thought all was lost. But without his knowledge, Dave’s parents put everything they had on the line for him.
Cash Keahey was facilitating strategic planning for corporate executives when he realized he wanted to try leading people. He was placed in an operations role and was seen as a corporate outsider to many on his new team. Listen as Cash describes the tactics he used to move onward and upward faster.
Jim Knight was asked by his CEO to deliver on a project with an extremely aggressive timeline. Despite all of their effort of working 18-20-hour days and on the weekends, Jim began to realize the task was larger than first assessed. So, Jim reported to the CEO and ultimately learned a vital lesson about transparency.
From the publisher's feed
Why do strategic plans stall between the boardroom and the frontline?
Hosted by Jim Rembach (Executive Director, Leadership Execution Institute), The Fast Leader Show is the…
We move beyond generic management advice to examine the true physics of execution. Our dialogues bridge strategic intent and operational reality—treating high-velocity customer operations not as isolated service silos, but as the high-stress central nervous system of the entire enterprise. It is here that all upstream failures in product design, logistics, supply chain, and vendor management collide in real-time.
Each episode, we build a multi-disciplinary brain trust of global experts:
• Academic researchers analyzing the biological limits of human capacity.
• Bestselling authors introducing modern paradigms of organizational design.
• Enterprise consultants diagnosing structural operational friction points.
• Frontline executive leaders managing massive operational complexity.
Stop managing behavior. Upgrade the operating system they run on.