Truth: Tenants don’t leave because of price—they leave because they feel ignored.

Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay more—if they feel taken care of.

In this episode of 3 Minutes with 3 Mile, Jim breaks down the 3 biggest tenant experience mistakes that push customers away—and the simple fixes that increase retention without lowering rates.

What You’ll Learn:

• Why ignoring tenants is worse than raising rates

• The 3 most common customer service failures in self storage

• How to build loyalty with fast response times and clear communication

• The easiest way to make your property feel well-managed and secure

Want my Self Storage Retention Guide to keep tenants longer and reduce move-outs? Email [email protected] with the subject line “Send Me the Retention Guide” and I’ll send it to you.

📞 Book a free consultation: https://www.3milestorage.com

#SelfStorage #TenantRetention #StorageManagement #3MinutesWith3Mile #CustomerExperience