The Freedom Experience with Jean Moncrieff

The Freedom Experience with Jean Moncrieff

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The Freedom Experience with Jean Moncrieff episodes

  • Episode 27 - Culture as Strategy: How Purpose and Values Drove a 22X Valuation with Paul Spiegelman

    Paul Spiegelman is the co-founder of the Small Giants community, a peer group of purpose-driven business leaders. As the former chief culture officer of Stericycle and co-founder/former CEO of Beryl Health, Paul has pioneered approaches to building culture-first organizations. His journey from founding a medical alert business in the mid-1980s to selling Beryl Health for 22x EBITDA demonstrates how purpose-driven leadership can create exceptional business value while prioritizing people.

    In this episode of The Freedom Experience, Paul and I explore the connection between purpose, culture, and business success. We discuss how putting employees first creates sustainable growth, the challenges of maintaining culture through transitions, and the personal journey of finding purpose after a successful exit. If you're interested in building a business that makes a difference while delivering exceptional results, this conversation is for you.

    Watch the Episode on YouTube. And SUBSCRIBE!

    Key Takeaways:

    • The Circle of Growth: Paul explains his proven model where focusing on employees first drives customer loyalty, which generates profit that can be reinvested in people.
    • Culture as Competitive Advantage: Learn how Beryl Health commanded 20-30% premium pricing while achieving 5-6x higher profitability than competitors by prioritizing culture.
    • Navigating Transitions: Paul shares insights on protecting company culture through growth and acquisition, including his decision to reject private equity offers.
    • Finding Purpose: We discuss the ongoing search for purpose, managing mental health as a leader, and maintaining fulfillment after a successful exit.
    • Next Generation Leadership: Valuable advice for emerging leaders on building relationships, staying patient with career development, and seeking mentorship.
    • Resources and Links:

      • Connect with Paul Spiegelman on LinkedIn
      • Join the Small Giants Community at www.smallgiants.org
      • Contact Paul directly at [email protected]
      • Books by Paul Spiegelman:
        • Small Giants
        • Why is Everyone Smiling?
        • Patients Come Second
        • Mentioned in this episode:
          • Beryl Health
          • Stericycle
          • Small Giants Community Leadership Academy
          • Would you like me to make any adjustments to better match your style or add any additional elements?

            1 hr 1 min
          • Episode 26: The Secret to Building a Business AND Staying Happy with Mike Jones

            Mike Jones is the founder of Better Happy, an award-winning consultancy that helps businesses thrive by focusing on happiness and high performance. Drawing from his diverse background—including five years of military service, time spent in monasteries in Nepal and Thailand, and building his own businesses—Mike brings a unique perspective on what it takes to create sustainable success. He is also the author of The Happy Business Revolution, now available, which offers a fresh take on building businesses aligned with well-being and fulfillment.

            In this episode of The Freedom Experience, Mike and I discuss how fulfillment, not just profit, drives long-term success. We explore the dangers of toxic productivity, the importance of employee engagement, and his Core 4 Model for balancing the needs of owners, employees, customers, and the business. If you’ve ever wondered how to grow a business without burning out, this conversation is for you.

            Watch the Episode on YouTube. And SUBSCRIBE!

            Key Takeaways:
            • Happiness vs. Success: Mike contrasts Eastern and Western mindsets, explaining how fulfillment—rather than material success—is the key to long-term happiness in business and life.
            • Employee Engagement Matters: We discuss how confident, fulfilled employees drive engagement, retention, and, ultimately, business performance.
            • The Core 4 Model: Mike outlines his framework for balancing the needs of owners, employees, customers, and the business to build sustainable enterprises.
            • Avoiding Burnout: Drawing from personal experience, Mike highlights the dangers of toxic productivity and emphasizes the need to set intentional goals to maintain a healthy work-life balance.
            • Resources and Links:
              • Connect with Mike Jones on LinkedIn.
              • Learn more about Better Happy at betterhappy.co.uk for larger companies.
              • Explore the Happy Business Club at betterhappybusinessclub.com for small businesses.
              • Mike’s book, The Happy Business Revolution.
              • Books mentioned in this episode:
                • The Happiest Man on Earth by Eddie Jaku
                • $100M Offers and $100M Leads by Alex Hormozi
                • Access free tools and workshops on the Better Happy website.
                • 53 min
                • Episode 25: Understanding the Game of Ownership with Ryan Tansom

                  In this episode of The Freedom Experience® Podcast, I sit down with Ryan Tansom, founder of Independence by Design, to explore his journey of turning around his family business and creating his ownership framework. Ryan opens up about the gut-wrenching experience of "eating glass" during the five years he spent turning around a $21 million business, navigating the emotional toll of payroll struggles, and managing cash flow. He also discusses the pivotal moment when they sold the company to a competitor and how that '10-year therapy session' reshaped his understanding of business and life.

                  Through his experiences, Ryan created the Independence by Design framework to help other business owners avoid the same pitfalls. His mission is to teach business owners how to shift from a CEO mindset to an owner mindset, regain control over their time, and build a business that serves their personal and financial goals.

                  Watch this conversation on YouTube. And SUBSCRIBE!

                  Key Takeaways:
                  1. The Emotional Rollercoaster of a Business Turnaround: Ryan describes the intense pressure of managing a family business, the fear of missing payroll, and the mental toll it took on him.
                  2. The Importance of Shifting from CEO to Owner: Ryan emphasizes that true freedom for business owners comes from shifting their mindset from being an operator to being a true owner, which allows them to regain control over their time.
                  3. Cash Flow vs. Equity: Ryan explains the critical trade-offs between focusing on immediate cash flow and building long-term equity, and why business owners must find a balance that works for them.
                  4. Building an Ownership Team: Ryan advocates for assembling a team of experts, much like private equity firms do, to help navigate complex business decisions and drive sustainable growth.
                  5. The Reality of Selling a Business: Ryan shares the difficult decision to sell the family business to a competitor and the emotional impact of watching something he helped build get dismantled.
                  6. Sound Bites:
                    • "I was just like, I'm young, I'm eating glass. This is all going to be valuable at some point in my life."
                    • "Freedom means independence over my time."
                    • "We were running a $21 million business, but it felt like a noose around our necks."
                    • "I felt just unbelievably trapped, and my dad felt trapped too."
                    • "It’s all about understanding the game of ownership."
                    • Chapters:

                      00:00 – Introduction and Background
                      03:00 – The Shift from CEO to Owner
                      06:35 – Balancing Cash Flow and Equity
                      09:24 – Managing Payroll and Cash Flow
                      19:28 – Feeling Trapped in the Family Business
                      28:03 – The Challenges of Financing
                      38:39 – Selling the Business
                      41:24 – Post-Exit Reflections and Lessons Learned
                      44:41 – Ryan’s Mission to Help Business Owners
                      49:45 – The Game of Ownership
                      52:16 – Choosing the Right Game for Your Business
                      56:10 – Finding Joy and Purpose After the Exit

                      Resources:
                      • Connect with Ryan Tansom on LinkedIn.
                      • Learn more about Independence by Design at ryantansom.com.
                      • 1 hr 3 min
                      • Episode 24: The Accidental Entrepreneur: How Howard Blake Built 20 Companies Across 4 Continents

                        Howard Blake is a serial entrepreneur who’s built over 20 companies across four continents. Starting from humble beginnings—selling shirts out of the trunk of his car—he went on to scale businesses in diverse industries, from call centers to digital finance. Blake’s journey is a testament to resilience, adaptability, and the power of bootstrapping, offering valuable insights into entrepreneurial growth without a safety net.

                        1 hr 5 min
                      • Episode 23: From Desperate CEO to Life-Changing Exits in Under 6 Years with Shannon Byrne Susko

                        In this episode of The Freedom Experience® Podcast, I sit down with renowned entrepreneur and author Shannon Byrne Susko. Shannon, the creator of the Metronomics framework and author of several best-selling books, has revolutionized how businesses execute their growth strategies. Widely recognized for her leadership and innovation, she has earned accolades, including being named one of Canada's Top 100 Most Powerful Women multiple times. In our conversation, we explore her journey from being a desperate CEO to achieving multiple life-changing exits and how those experiences inspired the creation of Metronomics and the 3HAG (Three-Year Highly Achievable Goal). A system that unites teams and drives business success.

                        Watch this conversation on YouTube. And SUBSCRIBE!

                        Key Takeaways
                        1. The Power of Focus
                          Shannon highlights how staying focused on what you want—both personally and professionally—is crucial for success. It’s this focus that guided her and her team through periods of desperation and toward strategic growth.

                        2. Coaching as a Game Changer
                          Shannon attributes much of her success to the coaches who guided her throughout her career. She emphasizes the importance of being coachable and having a support network to remove blind spots and push you to grow.

                        3. 3HAG Brings Strategy to Life
                          Shannon introduces the concept of the Three-Year Highly Achievable Goal (3HAG), explaining how this framework makes long-term goals tangible and keeps teams focused on actionable steps. It turns abstract ideas into realistic milestones that drive growth.

                        4. The Human Side of Strategy
                          Beyond strategy and execution, Shannon talks about how leadership and culture must align with the company's vision. A cohesive team that learns together wins together. This human element is what makes the 3HAG so effective.

                        5. Cash System & Financial Clarity
                          Shannon underscores the importance of a clear cash system within Metronomics, helping businesses understand how to generate the necessary cash flow through strategic decisions and forecasting.

                          Resources
                          • Connect with Shannon Susko on LinkedIn
                          • Learn more about Metronomics at metronomics.com
                          • Books Mentioned:
                            • The 3HAG Way by Shannon Susko
                            • Good to Great by Jim Collins
                            • Rapid Transformation by Ben Hardy
                            • 1 hr 1 min
                            • Episode #22: Empowering Entrepreneurs with Financial Wisdom with Mackey McNeil

                              In this episode of The Freedom Experience, I sit down with Mackey McNeill, a trailblazing entrepreneur and financial expert, to explore the challenges faced by business owners and the critical role of financial planning in business success. Mackey shares her unique journey of building a successful business, the importance of intention in achieving business goals, and how fear can drive poor decision-making for entrepreneurs.

                              As the founder of Mackey Advisors, a CFO firm for fast-growing businesses and those striving for intentional growth, Mackey brings more than just numbers to the table—she brings heart, purpose, and decades of experience helping business owners thrive.

                              A CPA, PFS, and the award-winning author of The Prosperity Playbook and The Intersection of Joy and Money, Mackey has guided thousands of entrepreneurs through the ups and downs of building a successful business. Her insights have appeared in INC Magazine, The Wall Street Journal, The New York Times, and Money, to name a few.

                              Mackey Advisors isn’t just another financial firm. It was one of the first certified B Corps in its region, a four-time Real Leaders Impact Award winner, and even earned a place on the INC 5000 in 2022. In 2023, they added the INC Power Partners award to their accolades—a testament to their commitment to helping businesses grow with intention.

                              When she's not helping others find prosperity, Mackey is living hers—spending time at her permaculture homestead, RedSunflower Farm, where she loves to cook straight from her garden, wander the woods, and cherish moments with her grandchildren.

                              In this episode:

                              Mackey introduces her innovative framework that empowers entrepreneurs to make data-driven decisions through integration and strategic planning. She also emphasizes the importance of building a team capable of running a business independently. She shares how this allowed her to step away from daily operations and focus on long-term growth. The conversation touches on leadership, succession planning, and maintaining core values in scaling a business.

                              Key Takeaways:

                              • Intention and financial planning are critical for business success.
                              • Fear-driven decisions often lead to poor outcomes.
                              • Integration of financial data with strategic planning helps entrepreneurs make informed decisions.
                              • Building a team that operates independently fosters sustainable growth.
                              • Transparent communication and education around financials build stronger teams and better results.
                              • Connect with Mackey:

                                • LinkedIn: Mackey McNeill
                                • Website: Mackey Advisors
                                • 56 min
                                • Episode #21: Tasty Catering's Cultural Revolution and Entrepreneurial Spirit with Tom Walter

                                  In this episode of The Freedom Experience® Podcast, I sit down with Tom Walter, Founder, CEO, and Chief Culture Officer at Tasty Catering. Tom is a true serial entrepreneur, having grown Tasty Catering from its humble beginnings as a Chicago hot dog stand into one of the top four catering companies in Chicago, with group revenues surpassing $85 million.

                                  Tom's story is one of transformation, driven by a deep belief in the power of relationships, culture, and people. In this conversation, we dive into the cultural revolution that took place at Tasty Catering in 2005, when two young employees challenged Tom’s leadership style. Their call for change was the catalyst for a complete turnaround, resulting in a more people-centered, values-driven company that continues to thrive.

                                  Tom shares how hitting rock bottom, both personally and professionally, forced him to rethink how he led the business. With a renewed focus on fostering an entrepreneurial spirit within the team, Tasty Catering went from $2-3 million in revenue to $85 million today.

                                  The driving force?

                                  Tom's emphasis on understanding people’s skills, creating a values-based culture, and removing workplace "disruptors" that prevent employees from performing at their best.

                                  One of the standout concepts we discuss is the idea of "entangled employees"—people who are deeply woven into the fabric of the company and who think and act like owners. Tom shares how empowering his team to take responsibility for their own areas of work and decision-making has led to innovation and incredible growth, especially during challenging times like COVID-19.

                                  Key Takeaways:

                                  • The Power of Culture: Building a company culture based on core values can transform both the business and the people within it. Tom’s 2005 cultural revolution was the turning point for Tasty Catering.
                                  • Discretionary Effort: The average employee only gives 4% of their 60,000 daily thoughts to their employer. By removing disruptors and fostering a positive, values-driven workplace, Tom has helped his employees unlock their full potential.
                                  • Circle of Discipline: Tom shares how freedom within a framework allows employees to take ownership of their roles, empowering them to innovate and drive the business forward.
                                  • Entangled Employees: Beyond engagement, entangled employees are those who care deeply about the company's success and contribute extra discretionary effort. During COVID-19, Tom felt like he had 60 CEOs in the room, all working together to find solutions.
                                  • Resources:

                                    • Connect with Tom Walter on LinkedIn
                                    • Explore Tasty Catering and learn about its unique culture
                                    • Read more about Tom's leadership philosophy in It's My Company Too!
                                    • This episode is a must-listen for any entrepreneur or business leader looking to transform their company culture and foster an environment where employees thrive and contribute at their highest potential.

                                      Books:

                                      1. "Good to Great" by Jim Collins – This book is central to the cultural change that took place at Tasty Catering, with the team using its principles to shape core values and drive growth.
                                      2. "The 8 Steps of Change" by John Kotter – Though Tom initially didn’t know about Kotter’s framework, the change process at Tasty Catering followed Kotter's 8-step model of transformation.
                                      3. "It's My Company Too!" – Co-authored by Tom Walter, this book explores what makes small companies great, with a focus on employee engagement and culture.
                                      4. "Creating a Culture of Accountability" (Gravitas Impact Monograph) – Though not mentioned directly, this is related to the principles Tom discussed about accountability and leadership.
                                      5. "The Great Game of Business" by Jack Stack – Tasty Catering uses the financial transparency and open-book management principles from this book to involve all employees in the company’s success.
                                      6. "The Big Hairy Audacious Goal (BHAG)" from Good to Great – This concept was part of the culture-building at Tasty Catering, shaping its long-term vision.
                                      7. Thought Leaders:

                                        1. Jim Collins – Author of Good to Great, Collins’ work on core values and the BHAG (Big Hairy Audacious Goal) concept significantly influenced the cultural shift at Tasty Catering.
                                        2. John Kotter – His 8-step process for leading change was mirrored in Tasty Catering's transformation, even though Tom wasn’t initially aware of it.
                                        3. Edgar Schein – A renowned thought leader in organizational culture, Schein’s "pyramid model for culture" deeply influenced how Tasty Catering embedded values into the company.
                                        4. Immanuel Kant – Tom references Kant’s philosophy of freedom within discipline, which shaped Tasty Catering’s "Circle of Discipline" approach to employee empowerment.
                                        5. Ari Weinzweig – Co-founder of Zingerman's Deli and a fellow Small Giants leader, Tom mentions that Weinzweig personally teaches his company's culture courses, inspiring Tom’s approach at Tasty Catering.
                                        6. Bo Burlingham – Author of Small Giants, Bo’s work on great companies that prioritize values over size also influences Tom’s business approach.
                                        7. Sue Funkhouser – An organizational development specialist who spoke at a Small Giants gathering, Sue provided insights into the impact of culture on discretionary effort and employee engagement.
                                        8. These books and thought leaders play a significant role in shaping Tom Walter's leadership philosophy and the culture at Tasty Catering.

                                          1 hr 7 min
                                        9. Episode #20: Inside the CEO Doom Loop - Glen Dall's Turnaround Secrets

                                          In this Episode

                                          Glen Dall shares his journey from working on an assembly line to becoming the CEO of a publicly traded company. Starting in the automotive industry, he faced setbacks, returned to school, and transitioned into the food marketing industry. As CEO, he turned the company around by focusing on customers, supporting the sales team, and cutting costs, but eventually left due to conflicting visions with new investors.

                                          Glenn then became a business consultant and scaling-up coach, helping other CEOs avoid the CEO Doom Loop—a cycle of poor decisions and micromanagement driven by fear and lack of accountability. Recognizing signs like taking over tasks and lack of communication, CEOs can build strong leadership teams, focus on vision, core values, and culture, and use clear business frameworks, peer groups, and coaches to navigate challenges and drive growth.

                                          Key Takeaways

                                          • The importance of perseverance and continuous learning in career growth
                                          • The impact of setbacks and unexpected opportunities in shaping one's career path
                                          • The significance of having a clear vision and strategy for business success
                                          • The value of having a supportive network and trusted advisors as a CEO The CEO Doom Loop is a pattern where CEOs get stuck in a cycle of fear and poor decision-making.
                                          • Recognizing the signs of slipping into the doom loop, such as micromanaging and lack of accountability, is crucial for CEOs.
                                          • Building a strong leadership team and focusing on sales effectiveness can help break free from the doom loop.
                                          • The softer side of the business, including vision, core values, and culture, is essential for long-term success.
                                          • CEOs should have a clear business framework, join a peer group, and work with a coach to navigate the challenges of the doom loop. 
                                          •  

                                            Resources

                                            • Find Glen on LinkedIn or at Apex North Coaching
                                            • Glen co-authored “The CEO Playbook”
                                            • He is also a contributing editor to the book "ROCK & SAND PREMIUM EDITION: A Practical Insight to Business Growth

                                            • His expertise in accountability is captured in another book he contributed to, "Creating A Culture of Accountability: A Gravitas Impact Monograph.".

                                            • If you want to assess your company's Sellability, take our Exit Readiness Assessment 
                                            •  

                                              59 min
                                            • Episode #19: Making Valuations Part of Your Business Strategy with Graham Steven

                                              Graham Steven, CEO and co-founder of bizval discusses the importance of business valuations for small business owners and how bizval aims to make valuations more accessible. He shares his personal journey to entrepreneurship and the inspiration behind creating bizval.

                                              Watch this conversation on YouTube. And SUBSCRIBE!

                                              The Freedom Experience Show

                                              • Valuations are crucial for small business owners to understand their company's current value and strategically plan for future growth and success.

                                              • The five pillars of a valuable business are: developing owner independence, establishing effective systems and processes, focusing on cash profits and sustainable growth, having a deep understanding of the customer, and managing working capital efficiently.

                                              • How bizval integrates three valuation methods—discounted cash flow, earnings multiples, and net asset value—to deliver a comprehensive and precise business assessment.

                                              • Partnering with bizval offers business owners valuable insights and guidance on how to enhance their business's value and optimize it for future opportunities.

                                              • How partnering with Bizval provides business owners with valuable insights and guidance to enhance their business's value and prepare for future opportunities.

                                                 Resources:

                                                •  Learn more about bizval
                                                • Connect with Graham on LinkedIn
                                                •  

                                                  48 min
                                                • Why we procrastinate and how to beat it as you scale your business

                                                  Procrastination has plagued us since the dawn of time. In this episode, I share some insights on understanding why we procrastinate and tips for taming your procrastination demons. If you enjoy this episode and it inspired you somehow, I’d love to hear about it and know your biggest takeaway.

                                                   

                                                  In this episode, you’ll hear:

                                                  • Why we procrastinate and why procrastination isn't necessarily a bad thing
                                                  • The root causes of procrastination
                                                  • Tips for taming your procrastination demons
                                                  • Resources:

                                                    • To get my FREE Business Exit Strategy Guide, click here.
                                                    • The Marketing 360 a simple marketing assessment
                                                    • Read the full article of this episode
                                                    • Read about the instant gratification monkey 
                                                    • Explore the mind of a master procrastinator
                                                    • How psychologists Solomon and Rothblum defined procrastination
                                                    •  Bill Clinton was a “chronic procrastinator” a 1994 Time magazine article 
                                                    • Who Not How by Dan Sullivan and Dr. Benjamin Hardy
                                                    • The 1-3-5 rule
                                                    • Join Emerge Insights, our newsletter, for weekly tips on scaling your business
                                                    •  Assess Your Company's Scalability Socre here
                                                    •   Connect with me on:

                                                      •  LinkedIn
                                                      • Instagram
                                                      • YouTube
                                                      • Facebook
                                                      •  
                                                      • 30 min

                                                      About The Freedom Experience with Jean Moncrieff

                                                      From the publisher's feed

                                                      Build a business that thrives without you and discover the freedom you dreamt of creating as an entrepreneur.