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Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone wor... more
FAQs about The Future of CX:How many episodes does The Future of CX have?The podcast currently has 17 episodes available.
October 31, 2024Episode 6: Mastering CX with Practical Actions (Ori Sandler)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Ori Sandler the Global Director of Customer Experience @HiBob...more35minPlay
September 18, 2024Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Karen Geva the Head of Product Management, Customer Data Platform @SAPWe talked about data, customers, brands and how to improve the customer journeys in the new world using multiple data inputs....more36minPlay
September 05, 2024Episode 4: CX in High Touch Environment for Low Tech Users (Ophir Shay)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Ophir Shay which is the Director of Customer Success @ VisittWe talked about people - the users of Visitt. Ophir has a unique approach in how to build an app for "low tech" users. He shared about his journey and his personal project @Next October....more47minPlay
July 25, 2024Episode 3: Technology's/AI’s Role in Shaping CX (Idan Zalzberg)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Idan Zalzberg which is the CTO @AgodaWe've talked about his unique approach in building the technology and implementing AI as part of the CX strategy for Agoda's customer's....more47minPlay
July 08, 2024Episode 2: The Human Touch in a Digital World (Marina Champagner)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Marina Champagner which is the VP of Customer Experience @GlassesUSA.com.We've talked about here unique approach in providing human touch in a digital world....more33minPlay
June 20, 2024Episode 1: Behind the scenes of OpenAI’s support ops (Yaniv Markovski) (Hebrew episode)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we hosted Yaniv Markovski which was one of the first employees at OpenAI. Learn more about OpenAI's journey and the future of customer experience in the age of AI. ...more58minPlay
June 01, 2024Episode 0: Why are we recording a podcast? (Hebrew episode)Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.In this episode we will talk about the reasons of why we decided to record a podcast....more28minPlay
FAQs about The Future of CX:How many episodes does The Future of CX have?The podcast currently has 17 episodes available.