Digital Hospitality

The Future of Hospitality is Data-Driven and Human-Centered

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Kevin Planovsky, Principal and Head of Growth at Croud, is helping brands merge technology, strategy, and storytelling to create stronger guest experiences. After selling his boutique Atlanta agency, Kevin joined Croud’s global, tech-enabled marketing team to focus on multi-location restaurant and retail growth. His philosophy blends first-party data analysis with authentic storytelling, ensuring every interaction feels personal. Beyond Croud, Kevin invests in ventures like Relish, a platform that connects restaurants with local creators. With AI reshaping marketing possibilities, he remains committed to efficiency, measurable growth, and keeping hospitality at the heart of every brand experience.

Interview Takeaways:

  • Hospitality Happens Everywhere: Kevin Planovsky believes the guest experience extends beyond the dining room. Whether it is at the table, on a mobile app, or in a drive-thru lane, every touchpoint is an opportunity to connect.
  • Data First, Story Always: Starting with first-party customer data, Kevin builds strategies that simplify the noise and turn digital interactions into lasting relationships.
  • Tech Powered, People Driven: With Croud’s global network and AI capabilities, Kevin delivers results efficiently while keeping the human connection at the center of every campaign.


    • Episode Links:
    • Kevin Planovsky LinkedIn: https://www.linkedin.com/in/kplanovsky/
    • Michael Diego LinkedIn: https://www.linkedin.com/in/michaeladiego/
    • Croud LinkedIn: https://www.linkedin.com/company/croud/
    • Croud Online: https://croud.com/en-us/about/our-locations/atlanta/
    • Croud Facebook: https://www.facebook.com/CroudMarketing/
    • Croud X: https://x.com/CroudMarketing
    • Croud Instagram: https://www.instagram.com/croudmarketing/
    • Croud YouTube: https://www.youtube.com/@croudmarketing


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      Digital HospitalityBy Shawn P. Walchef
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