In this episode of the GX Podcast from the World Government Summit 2023, host Ian Khan sits down with renowned entrepreneur and innovator Vishal Gondal to explore the powerful intersection of gaming, behavior, and government services. With deep roots in the gaming industry and a track record of successful startups, Vishal shares how game design principles can drive meaningful behavior change—not just in entertainment, but in healthcare, public services, and beyond.

Vishal opens up about his personal transformation from an unhealthy lifestyle to running marathons—fueled not by data, but by motivation and behavioral design. He explains how gamification played a crucial role in this shift, and how the same psychology can be used to tackle global issues such as chronic disease, public trust in healthcare, and the effectiveness of government services. It's not just about access to information, he argues, but about incentivizing and motivating the right behaviors.

The conversation dives into how gaming delivers dopamine, serotonin, and other brain chemicals that form habits and drive engagement—tools often used by tech giants for monetization. Vishal proposes that these same tools can be redirected toward social good, like preventive healthcare or civic participation. Imagine if your insurance premiums dropped because of healthy behavior, or if using government services was as enjoyable as playing a mobile game.

Vishal also challenges governments to rethink how they engage citizens. Using real-world examples like Pokémon Go and public health campaigns, he advocates for a future where government services are not only effective but also fun and engaging. He introduces a framework for designing “fun” experiences, emphasizing the need for balance between task difficulty and user experience to sustain engagement.

In closing, Vishal offers a powerful message to policymakers: the superpowers of the future won't be determined by military might, but by the health and intelligence of their citizens. Investing in well-being and behavioral innovation isn't just a public service—it's a national strategy. Don't miss this visionary conversation packed with insights on gamification, public trust, digital health, and the path forward for governments in the digital age.

Watch all seasons of the GX podcast at www.GX.ae

About GX
The GX Podcast is produced with the support of the Emirates Government

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
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www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

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Governments around the world are navigating an era of unprecedented technological transformation, and at the 2023 World Government Summit, Ryan Androsoff shared powerful insights on how the public sector can become more agile, innovative, and citizen-centered. As the founder of Think Digital and a long-time advocate for digital transformation in government, Ryan draws on decades of experience working with the Canadian federal government, international organizations like the OECD, and consulting with governments globally.

In this conversation with Ian Khan, Ryan highlights a critical issue many governments face: they speak the language of innovation—terms like “agile,” “user-centered,” and “digital-first”—but often fail to embed those values into operational systems and structures. He introduces his “Pac-Man Model” to explain why transformation requires more than just strategy or culture change—it demands a rethink of organizational incentives and structural design. Without aligning these factors, innovation efforts often become little more than “agile theater.”

The discussion also explores the UAE’s bold approach to innovation, particularly in emerging tech like the metaverse. Ryan praises their willingness to experiment and take calculated risks, a mindset that many governments lack due to fear of failure and public scrutiny. He emphasizes the need for public sectors worldwide to rethink their attitude toward failure, recognizing that learning through iterative progress is essential for building resilient and forward-looking institutions.

Another important theme is the dual-track challenge governments face: improving foundational services like data management and digital ID systems, while simultaneously preparing for disruptive technologies like AI and immersive platforms. Ryan argues that both tracks are critical—without getting the basics right, governments can’t take advantage of advanced tools. At the same time, ignoring new technologies risks falling behind in a rapidly changing digital world.

Watch all seasons of the GX podcast at www.GX.ae

About GX
The GX Podcast is produced with the support of the Emirates Government Service Excellence Program (EGSEP). Hosted by Futurist Ian Khan, the podcast and video series is the only such series covering the government experience domain.

About Ian Khan
Ian Khan, host of the GX Podcast & Video series, is a world-renowned tec

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

Connect with Ian on Linkedin...

In this inspiring session from the World Government Summit 2023, we sit down with Praveena Rai, Chief Operating Officer at the National Payments Corporation of India (NPCI), to dive deep into India's digital payments revolution. NPCI has been at the forefront of transforming how 1.5 billion people interact with money, offering scalable, interoperable solutions that bridge public and private sector efforts. Praveena shares first-hand what it’s like to lead technology-backed economic empowerment at such a massive scale.

💡 From UPI to RuPay, Aadhaar Payments, and BBPS, Praveena breaks down how India’s ecosystem is driving unprecedented innovation and inclusion. With over 8 billion transactions per month, NPCI’s systems are not just robust—they’re mission-critical. Learn how the strategy of interoperability, collaboration, and open-source technology is not only sustaining this growth but making it exportable to other global markets.

🚀 Looking to the future, the conversation moves into the next decade of possibilities—discussing how NPCI is adapting to emerging technologies such as blockchain, open banking, and credit on UPI. With a sharp focus on user experience and financial access, Praveena discusses the potential of CBDCs, the importance of agile planning, and how India is already preparing its tech and regulatory landscape for the evolution of global finance.

🛠️ Behind the scenes, we explore NPCI’s product development lifecycle—from prototyping and user research to scaling across 40+ commercial banks and 1,000+ rural and cooperative banks. It’s a rare glimpse into the operational engine room of one of the world’s most sophisticated public digital infrastructure programs. With its new Partner Program, NPCI is also empowering the larger ecosystem to innovate faster and with more flexibility.

🎙️ Whether you’re a policymaker, fintech founder, tech enthusiast, or digital government advocate, this episode is a must-watch. Subscribe to the channel and follow our GX journey as we continue to explore the future of government experience and digital transformation across the globe. Don’t forget to like, comment, and share with your network!

Watch all seasons of the GX podcast at www.GX.ae

About GX
The GX Podcast is produced with the support of the Emirates Government Service Excellence Program (EGSEP). Hosted by Futurist Ian Khan, the podcast and video series is the only such series c

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

Connect with Ian on Linkedin...

In this episode of the GX Podcast and Video Series, host Ian Khan sits down with Natalia Olson-Urtecho, an accomplished entrepreneur, urban planner, and government advisor, at the World Government Summit 2023 in Dubai. Natalia shares her global perspective on innovation, technology, and the critical role governments play in building sustainable, entrepreneurial ecosystems. As a leader at Plug and Play Tech Center, she’s helping governments worldwide implement smart policies that encourage innovation, economic growth, and tech-for-good initiatives.

Natalia discusses her experience working in the Obama administration, empowering small businesses, and her journey to now leading the global government division at Plug and Play. With operations in over 50 locations and 35 unicorns incubated, she provides valuable insight into what it takes to foster a thriving innovation ecosystem, especially in emerging markets like Africa, Southeast Asia, and Latin America.

From smart cities to digital transformation, Natalia emphasizes the importance of infrastructure, education, and risk-taking investors. She highlights the Middle East’s rising innovation landscape, including the UAE’s strategic role in driving global sustainability goals and its increasing reputation as a tech-forward hub for startups and investment.

A key theme throughout the conversation is “tech for peace”—how innovation can reduce global conflict, increase transparency, and drive social impact. Natalia passionately advocates for involving citizens in the innovation process and eliminating the friction between people and technology to create truly inclusive, meaningful progress.

Watch the full interview to gain deep insights into how government, technology, and entrepreneurship intersect in shaping the future of societies. Learn how Natalia and Plug and Play are working with governments globally to scale real solutions to real problems.
Watch all seasons of the GX podcast at www.GX.ae

About GX
The GX Podcast is produced with the support of the Emirates Government Service Excellence Program (EGSEP). Hosted by Futurist Ian Khan, the podcast and video series is the only such series covering the government experience domain.

About Ian Khan
Ian Khan, the host of the GX Podcast & Video series, is a world-renowned technology futurist, author of Metaverse for Dummies, Technology Filmmaker, and creator of the Future Readin

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

Connect with Ian on Linkedin...

 Jamie Metzl is a leading technology and healthcare futurist, geopolitical expert, novelist, entrepreneur, media commentator, Founder, and Chair of the global social movement OneShared.World, and an Atlantic Council Senior Fellow and Singularity University faculty member. Described by some as “the original COVID-19 whistleblower,” he was among the first to call for a full investigation into the pandemic origins in early 2020. Jamie previously served in the U.S. National Security Council, State Department, and Senate Foreign Relations Committee, and as a Human Rights Officer for the United Nations in Cambodia was a member of the World Health Organization expert advisory committee on human genome editing from 2019 to 2021.

Watch all seasons of the GX podcast at www.GX.ae

About GX
The GX Podcast is produced with the support of the Emirates Government Service Excellence Program (EGSEP). Hosted by Futurist Ian Khan, the podcast and video series is the only such series covering the government experience domain.

About Ian Khan
Ian Khan, the host of the GX Podcast & Video series, is a world-renowned technology futurist, author of Metaverse for Dummies, Technology Filmmaker, and creator of the Future Readiness Score. More at www.iankhan.com

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Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

Connect with Ian on Linkedin...

At HIMSS25, Ian Khan spoke to Shez Partovi, Chief Innovation & Strategy Officer at Royal Philips, about the future of healthcare innovation. With his background in medicine and technology, Shez shared insights on how Philips is leveraging AI and digital solutions to improve patient care and tackle industry challenges, emphasizing cloud transformation and AI adoption

#shezpatrovi #philips #philipshealthcare

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

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At HIMSS25, Ian Khan spoke to Christine Buck, Chief Marketing and Communications Officer at HIMSS, about the role of effective communication in health tech. With nearly 27 years of B2B marketing experience, Christine shared strategies for crafting compelling narratives that engage diverse audiences and build trust in the health tech sector, leveraging her global marketing expertise from companies like Hootsuite and Accenture (

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Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

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At HIMSS25, Ian Khan spoke to Abhinav Shashank, Co-founder and CEO of Innovaccer, about the future of digital healthcare. Abhinav shared his insights on how Innovaccer’s data management and analytics solutions are transforming patient care and operational efficiency, emphasizing the importance of technology in driving healthcare innovation, with a recent valuation of $1.3 billion.

Abhinav Shashank is the visionary Co-founder and Chief Executive Officer of Innovaccer, a San Francisco-based healthcare technology company revolutionizing digital healthcare through its advanced data management and analytics solutions. Since founding Innovaccer in 2014 alongside Kanav Hasija and Sandeep Gupta, Shashank has steered the company to a $3.2 billion valuation (as of its 2021 Series E funding round), earning it "unicorn" status and cementing its reputation as a leader in population health management and machine learning-driven healthcare innovation. With a mission to unify fragmented healthcare data, Shashank has positioned Innovaccer as a transformative force, empowering over 37,000 providers across more than 1,000 care settings in the U.S. to enhance patient care, operational efficiency, and financial outcomes.

Born in Lucknow, Uttar Pradesh, India, Shashank’s journey began with a Bachelor of Engineering in Mechanical Engineering from the prestigious Indian Institute of Technology (IIT) Kharagpur (2006-2010). His entrepreneurial spark ignited during a research project at Harvard and Wharton in 2011-2012, where he and his co-founders tackled data-sharing challenges in academia. This experience inspired the creation of Innovaccer’s Data Activation Platform, initially an open-source tool that evolved into the Innovaccer Health Cloud—a scalable solution integrating patient records across systems to deliver actionable insights. Early clients like Disney and NASA paved the way for a pivot to healthcare, where Shashank saw untapped potential to address the industry’s data silos.

Under Shashank’s leadership, Innovaccer has secured over $375 million in funding from top-tier investors like Tiger Global Management, Mubadala Capital, and Microsoft’s M12, reflecting confidence in his vision of saving $1 billion in U.S. healthcare costs. The company’s growth—boasting a 100% compound annual growth rate in revenue—has attracted major clients such as Banner Health, Hartford HealthCare, and CommonSpirit, with its platform now managi

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

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At HIMSS25, Ian Khan spoke to Guru Tadipati, Founder and CEO of Murphi.ai, about the future of healthcare technology. Guru shared his vision on how AI can transform data management and analytics in healthcare, leading to more efficient and effective patient care solutions, leveraging his experience in building healthcare IT platforms

Buy a Copy of My New Book UNDUSRUPTED https://amzn.to/4g5gjH9

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Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

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Henry Izawa is the President and Chief Executive Officer of FUJIFILM Healthcare Americas Corporation, a key division of Fujifilm dedicated to advancing medical imaging and healthcare solutions. He has played a pivotal role in strengthening Fujifilm's position in the healthcare industry, most notably through the 2019 acquisition of Hitachi’s diagnostic imaging business for $1.56 billion. This landmark deal, one of the largest in radiology history, expanded Fujifilm’s portfolio to include advanced technologies such as MRI, CT, and ultrasound, complementing its existing strengths in medical informatics, digital radiography, and endoscopy.

Under Izawa’s leadership, Fujifilm Healthcare Americas has prioritized innovation, particularly through its REiLI initiative, which leverages artificial intelligence (AI) to enhance clinical workflows and provide data-driven insights for healthcare professionals. His vision has positioned Fujifilm as a comprehensive healthcare partner, offering solutions that span prevention, diagnosis, and treatment. This includes the launch of cutting-edge products like the ECHELON Synergy MRI system and Velocity MRI, despite challenges such as constrained hospital budgets.

Izawa’s influence extends beyond the Americas. He has held leadership roles in Fujifilm’s European and French operations, where he oversaw radiology, in-vitro diagnostics (IVD), and endoscopy divisions. His extensive experience has been instrumental in driving Fujifilm’s global growth in the healthcare market, with a focus on emerging fields like digital pathology and AI applications aimed at improving patient care and clinical outcomes. Through his strategic direction, Fujifilm continues to evolve as a leader in healthcare innovation.

Buy a Copy of My New Book UNDUSRUPTED https://amzn.to/4g5gjH9

Visit my website: www.iankhan.com
Follow me on Twitter:

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

www.IanKhan.com to book Ian as a speaker, moderator
www.TheFuturist.global - Global leadership community
www.FutureSHIFTLab.com - Workshops
www.MENABrief.com - Middle East Intelligence
www.thefuturistkeynotespeaker.com Ians work on Foresight
www.iankhanfuturist.com Ian's methodologies and data insights

Connect with Ian on Linkedin...