The Game Changer Network

How to Build Your Customer-Driven Growth Engine

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever. After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

The Game Changer is featured on C-Suite Network.

The Art and Practice of Leading Innovation

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

At the heart of innovation is a paradox: you have to unleash the talents and passions of many people, yet you have to harness them into a work that is actually useful. Management professor Linda Hill offers three keys to overcoming this paradox and building a truly innovative organization. If you want a more innovative organization, you may need to change the way you lead.

The Game Changer is featured on C-Suite Network.

Anna Carroll-The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success As a veteran in the business landscape, Carroll applies her extensive research and expertise in business consulting and psychology to The Feedback Imperative, illustrating how components such as brain science, generational trends, our information economy, limiting beliefs and organizational culture collide in the new workplace, creating a huge gap between the supply and demand of helpful professional feedback.

The Inspiring True Story of How One Woman Saved an Atlanta School Under Siege

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

870 children waited in fear, their elementary school rushed into lockdown mode. As the nation faced yet another Sandy Hook story of tragedy, one woman rewrote the ending.

The Game Changer is featured on C-Suite Network.

Be the One to Start Change at Work and in Life

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

Anyone can start or contribute to a wave. Patti Johnson researched and interviewed an eclectic mix of Wave Makers, from leaders in business and the community, to entrepreneurs and new professionals, to explore the decisions and actions of individuals who started a change. Our thoughts get in our way and we rely on the same steps that work for other situations. But, a true change, a wave, is different. A wave requires stepping out and building commitment that grows organically.

The Game Changer is featured on C-Suite Network.

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

Long before women on boards was a hot topic, Sheila Ronning believed in women’s ability to serve on corporate boards strongly enough to become the Founder & CEO of Women in the Boardroom. Today, as one of the nation’s top leadership and board service experts, Sheila excels at connecting influential women executives and professionals with the people and tools they need to succeed in business and the boardroom by organizing executive and board coaching sessions, seminars and webinars.

The Game Changer is featured on C-Suite Network.

Follow your heart. be happy. change slowly.

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

What happens when you choose to follow your heart, do what you love, and pursue your deepest dreams and desires? Everything! Drawing on his decades of advising the rich, famous and powerful, Robbie Vorhaus, one of the more sought after and respected crisis and communications experts in the world, discovered a fascinating common thread, a remarkable connection, an extraordinary link among his truly happy and successful clients, family, and friends. They all, at one point in their lives, courageously and consciously chose to follow their heart. And now you can, too.

The Game Changer is featured on C-Suite Network.

A Woman's Guide to Navigating the Corporate Frontier

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

• Feeling isolated and bruised climbing the male-dominated career ladder?

• Second-guessing your ability to be authentic and yet successful?

• Wondering why others get sponsored for the bigger jobs?

Corporate cowgirl and author Wendy Bohling shares her powerful story of being sexually harassed as a high-level employee in the corporate world, and how she learned to “cowgirl up” from rock bottom.

Practical insights and memorable stories from interviews with some of the most authentic female business trailblazers, and gender intelligent male executives, coupled with Wendy’s 30 years of corporate and startup experience cultivate an innovative and entertaining learning experience. Add to your success toolkit with game changing Cowgirl Up! strategies to: • Build your unique brand • Lead with integrity • Unleash career success through versatility • Create extraordinary gender-intelligent relationships Corporate Cowgirl and author Wendy Bohling shares career advice in a creative and humorous manner. Empowered by her no-nonsense maverick voice, women will know they are not alone in their journeys to be bronco-busters in their professional and personal lives.

57% of mid career technology women are leaving corporate America. Women riding out the ups and downs of the typically male-centered corporate culture will learn the powerful secrets to success. Men will gain rare insight into what it’s like to be the lone professional cowgirl among a corral of cowboys. Both will learn strategies for capturing the unique value each gender brings to the business world to become the gender intelligent leaders changing the face of business. Cowgirl Up! is not a “male bashing, women are treated unfairly book” but an easy to read, positive take on men and women working together to create an even better professional environment. Women are still facing inequities daily (from nasty cowboys and catty cowgirls). Cowgirl Up! shares positive advice, insights and personal stories arming readers with the skills to handle themselves and succeed. Cowgirl Up! is full of humor and actionable strategies for success in your career journey.

Wendy Bohling is a thought-leader, corporate consultant on gender intelligence and inclusive leadership, CEO of Corporate Cowgirl Up and author of “Cowgirl Up: A Woman’s Guide to Navigating the Corporate Frontier”.

She has more than 30 years as an executive in the corporate trenches at some of the top telecom Fortune 500 companies and healthcare IT startups. The vast diversity in her professional life has set her up to move to this even bigger work in the world of creating gender equality through an understanding of unconscious bias

The Game Changer is featured on C-Suite Network.

52 Tips To Recognize and Utilize Your Greatest Strengths

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

Whether the goal is advancing your career, getting your voice heard, or balancing the demands of work and home, this book will show you how mentally strong women manage their emotions and behaviors in ways that set them up for success in life.

In Mental Toughness for Women Leaders, former FBI undercover and counterintelligence agent LaRae Quy shares how she created a strong mind by overcoming obstacles she encountered while at the FBI Academy, working in a male-dominated environment, and recruiting foreign spies to work for the U.S. Government.

This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews LaRae Quy. The original live interview was 3/27/15.

A good FBI counterintelligence investigation uncovers new information about the spy to gain deeper insights into what influences their behavior and attitudes. LaRae’s job was to dig beneath the surface, probe the unknown, and discover their identity. In the process, she ended up knowing more about the foreign spy than they knew about themselves.

“He who conquers others is strong; he who conquers himself is mighty”—Lao Tzu

“Mental toughness . . . seeks wisdom and desires to grow, change, and explore . . . possesses an attitude of positivity and adventure . . . delights in truth and inspiration . . . loves life and lives fully.”

– LaRae Quy

LaRae was born and raised on a cattle ranch in Wyoming where she learned many of the survival skills she would need as an FBI agent. After twenty years as an undercover and counterintelligence agent, LaRae became the spokesperson for the FBI in Northern California for four years. Although the job description had changed, she used the same set of communication skills to present both a compelling message and positive image of the FBI.

LaRae completed graduate studies at Arizona State University before joining the FBI. She has also completed graduate studies at San Francisco Theological Seminary.

“Never ask, Can I do this? Instead ask, How can I do this?”

— LaRae Quy

Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths empowers women to grow as leaders so they can break down obstacles, make crucial decisions, and find ways to move forward when conditions are not perfect. Most references to mental toughness imply we bulldoze our way through roadblocks that threaten to derail career goals. But mental toughness has little to do with physical strength or aggressive behavior; instead, it is understanding how to control the way your mind thinks.

Specifically, you will learn: Use Emotional Intelligence • Why mental toughness requires emotional fitness • How women leaders can kick butt • The art of getting what you want Bullet Proof Your Brain • Develop the brain of a leader • Upgrade your brain • Yes is the most dangerous word in the world Find Your Inner Warrior • How to stay cool under pressure • Ways to grow stronger from turmoil in your life • How to move forward when you feel overwhelmed Predict Your Success • Move toward peak performance • How to beat the odds • How to better juggle work and life If you are looking to reach your full potential.

The Game Changer is featured on C-Suite Network.

How to Build Your Customer-Driven Growth Engine

Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network

Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever. After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

The Game Changer is featured on C-Suite Network.