Traditional retailers are closing their doors, going out of business and filing for bankruptcy at an unprecedented rate. But, Wal-Mart is still growing and the things they’re doing to stay relevant, profitable and prosperous are must learn lessons for everyone in business.

Can a single flap of a butterfly’s wings in the Amazon eventually create a hurricane that destroys homes and kills people in Texas? The Butterfly Effect is a well-respected and widely written about part of Chaos Theory that you should know about when making business decisions. It’ll also make you appear very smart.

It’s inevitable that you’re going to disappoint someone and be forced to apologize. In this episode you’ll learn how the world’s best companies handle customer complaints and make certain they don’t happen again.

The day this episode posts Jason will be in Marquette, Michigan delivering the Spring Commencement Address to 1,200 students graduating at Northern Michigan University. In this podcast Jason gives us a preview of the three secrets he’ll be sharing with the final Millennials and the first Gen Z’ers.

Way back in 1997, Jeff Bezos, Founder of Amazon, wrote a letter to his first shareholders. Contained in that letter were the beliefs he held sacred. Listen and learn how prescient the guiding principles were and how they resulted in building one of the five most valued companies in the US in a remarkably short period of time. In the episode we’ll also compare the twenty year old letter with his most recent letter to shareholders and see what’s changed. You’ll learn a lot you can use.

The video went viral and the world watched as a passenger on United Airlines was forcibly removed from his seat, beaten up badly and unceremoniously tossed off the plane. His only offense was that the airline had to get four employees to another airport. Jason, who has flown almost four million miles on the airline and knows the inner workings of the airline explains why having too many rules caused this tragic event to occur.

Howard Schultz has stepped down as CEO at Starbucks. The last time he tried to step aside everything went to hell in a hand basket. This edition will tell you why bad things happened when he left and what to be on the lookout for in his replacement and it all ties back to a single basic principle of business.

The first members of Generation Z are about to graduate from college this year and they are completely different than their Generation X Millennial predecessors. Learn about the differences between Gen X and Gen Z in this this edition.

Uber is the 70 billion dollar Goliath and Lyft the feisty and nimble competitor. But, Lyft has something going for it that Uber doesn’t and it could turn out to be a huge vulnerability and a great case study that might eventually prove that, “it’s not the big that eat the small – It’s the fast that eat the slow.” Here’s another MBA level course in culture.

Back in 1958 an Englishman by the name of Cyril Parkinson published a book titled, Parkinson’s Law and The Pursuit of Progress. It was filled with wickedly humorous essays based on his time in the British Civil Service including one about how many people and how much time it took to get something done. Members of British Foreign Office set out to prove his observation and succeeded. It’s truer today than ever. You’ll learn all about people pyramid schemes and bureaucracies.