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The Gary Bisbee Show
The Gary Bisbee Show episodes
- 17: What can Healthcare Learn from an Ultra-Luxury Brand? Featuring Jason Herthel, President & Chief Operating Officer, Montage InternationalIn this episode, we sit down with Jason Herthel, the President & Chief Operating Officer of Montage International. The conversation explores Jason’s philosophy of leadership development, guest satisfaction, crisis management, and more.36 min
- 16: Technology, Leadership, and Quality: Healthcare's Anthem with Shantanu Agrawal, M.D., Chief Health Officer, Anthem, Inc.In this episode, we sit down with Shantanu Agrawal, the Chief Health Officer at Anthem. The conversation explores the provider burden of collecting and reporting multiple quality measures, the challenges and resolution, Shantanu’s top two characteristics of a great leader, and more.45 min
- 15: On the Cutting Edge with Aaron Martin, EVP, Chief Digital Officer, Providence & Managing General Partner, Providence VenturesIn this episode, we sit down with Aaron Martin, the Executive Vice President, Chief Digital Officer, and a Providence and Managing General Partner of Providence Ventures. The conversation explores the relationship between passion and vocation, characteristics of a leader, digital healthcare, and more.39 min
- 14: Funding the Future of Health Innovation with Dawn Owens, Chief Executive Officer at TripleTree HoldingsIn this episode, we sit down with Dawn Owens, the Chief Executive Officer at TripleTree Holdings. The conversation explores her transition from CEO to president, how 2020 was the most successful year in her company’s history, diversity in the workplace, and more.39 min
- 13: Polling our Evolving Attitudes Towards Healthcare with Bill McInturff, Co-Founder and Partner, Public Opinion StrategiesIn this episode, we sit down with Bill McInturff, co-founder and partner, Public Opinion Strategies. The conversation explores Bill’s career path through multiple stories, how he counsels leaders, where consumer experience fits, the increasing difficulty in political surveying, a path out of today’s highly partisan environment, and more.44 min
- 12: Affordability in the Price We Pay with Marty Makary, M.D., M.P.H., Chief, Islet Transplant Surgery Professor of Surgery, Johns Hopkins MedicineIn this episode, we sit down with Dr. Marty Makary, the Chief Islet Transplant Surgery Professor of Surgery at John Hopkins Medicine. The conversation explores the appropriateness of care, herd immunity, the microbiome as the big frontier in healthcare, and more.25 min
- 11: Jeff Bezos' ‘Grand Challenge’ of Healthcare with Brad Stone, Author of ‘Amazon Unbound,’ Senior Executive Editor of Global Technology, Bloomberg NewsIn this episode, we sit down with Brad Stone, the author of Amazon Unbound. Building off of the book, the conversation explores the leadership of Jeff Bezos, Amazon in healthcare, leadership changes within Amazon, and more.21 min
- 10: When Data Becomes Personal with Kaveh Safavi, M.D., J.D., Senior Managing Director, AccentureIn this episode, we sit down with Kaveh Safavi, the Senior Managing Director at Accenture. The conversation explores the importance of listening, how the goal of healthcare is to minimize the need for healthcare, the ownership and privacy of data, and more.38 min
- 09: Aligning Healthcare with Consumer Strategy with Gregory Carpenter, Ph.D., Harold T. Martin Professor of Marketing
The Gary Bisbee Show offers the following key insights:
Professor Carpenter came from a family of physicians instilling healthcare knowledge at an early age. He has leveraged his marketing expertise and focus on consumers by conducting a research project with five large health systems that will be published in the near future. Professor Carpenter shared his view on the difference between Starbucks and healthcare providers in delivering personalized services.
What sparked Greg’s interest in marketing and teaching? (1:52)
If he wasn’t a professor, what would he be? (2:30)
Greg’s MBA course, ‘Consumers, Culture, and Leadership’ (5:23)
Successful leaders after COVID-19 (21:26)
Biggest changes in marketing post-pandemic (19:36)
Personalization of Data (12:45)
Expectations of Healthcare Delivery Systems (14:42)
22 min - 08: Hitting a Home Run with Customers with Bill Lentsch, Chief Customer Experience Officer, Delta Air LinesIn this episode, we sit down with Bill Lentsch, Chief Customer Experience Officer at Delta Air Lines. Delta and healthcare have much in common since both industries are highly regulated, competitive, and have a dependence on data and its accuracy. Bill shared his views on structuring the customer experience role, operating a customer-centric organization, and more.44 min
About The Gary Bisbee Show
From the publisher's feed
The Gary Bisbee Show is a weekly podcast discussing how leading health system CEOs and healthcare leaders are navigating the evolving healthcare landscape while leading high-performing teams and…
driving innovation across the industry.