The Gary Bisbee Show

Meet Felicia Norwood:

Felicia Norwood is the Executive Vice President and President for Anthem’s Government Business Division. Prior to Anthem, she was the Director for Illinois’ Department of Healthcare & Family Services. She held numerous leadership positions in her nearly 20-year tenure with Aetna. Felicia has over 25 years of commercial and government healthcare operations, strategy, and management experience. 

Key Insights:

Felicia Norwood’s career has spanned public and private healthcare. In both circumstances, she learned to work across the aisle and build bridges. 

• Stepping Out of the Box. Be curious and ask about other roles you are interested in, even if you aren’t a traditional fit. (11:54)
• Value-Based Care. The future of healthcare is whole person health. Value-based contracts are here to stay, and will likely grow. (32:55)
• You Define You. People will have issues around race and gender, but don’t let other’s issues define you. (41:05)
• Simplify Healthcare. If Felicia could snap her fingers and change one thing, it would be to make healthcare simpler. (41:18)

Relevant Links:

• “Anthem Names Felicia Norwood Executive Vice President and President, Government Business Division” by Business Wire
• Read or listen to an interview that dives deep into Felicia’s life growing up as part of the Governor Jim Edgar series

Meet Hubert Joly:

Hubert Joly is the Former Chairman and CEO of Best Buy, and credited with the organization’s transformation. He has received numerous recognitions for this role including “Top 100 CEOs in the World” by Harvard Business Review in 2018 and was named HEC Paris Person of the Year in 2020. Based on his experiences, he published a book, “The Heart of Business: Leadership Principles for the Next Era of Capitalism,” that shares the philosophes behind Best Buy’s turnaround and explores how to put those ideas in practice. Hubert also serves on the boards of Johnson & Johnson and Ralph Lauren, and is a Senior Lecturer of Business Administration at Harvard Business School.

Key Insights:

Hubert Joly encourages leaders to redefine how we imagine business. Making money is an outcome, but should never be the purpose. Rather, Hubert emphasizes a focus on employee excellence.

• I Don’t Know. Hubert encourages leaders to admit when they don’t have all the answers and ask for help (18:41)
• Lead with Empathy. Healthcare organizations must ensure front line workers have the tools and environment they need to be the best versions of themselves. (20:14)
• Noble Purpose. A new era of capitalism requires businesses to embrace all stakeholders and treat profit as an outcome, not the goal. (34:01)
• Unleashing Human Magic. Hubert describes the environment leaders can create to foster human magic. (36:04)

Relevant Links:

• Check out his website
• Read about Hubert Joly’s publications, awards, & honors
• “Hubert Joly Turned Around Best Buy. Now He’s Trying to Fix Capitalism.” By The New York Times
• Follow Hubert Joly on Twitter

In This Episode:

We are excited to announce that Think Medium is launching a new show: Day Zero. Day Zero is dedicated sharing the stories of founders, and learning about their journey, leadership, and impact. In honor of our new show, we compiled advice from three founder who we have previously interviewed. It is a sample of what you will hear on Day Zero. 

Key Insights:

Solve a Needed Problem. Todd Cozzens, Founder and Managing Partner of Transformation Capital, encourages founders to seek different perspectives to inform innovation. (3:13)

Seek Truth. Aaron Martin is the Executive Vice President and Chief Digital Officer of Providence, and Managing General Partner, Providence Ventures. Aaron advises new CEOs to focus on the truth, and be fact-based. (4:17)

Vision for Change. Lynne Chou O’Keefe, Founder and Managing Partner of Define Ventures, describes the all-encompassing passion founders feel (5:18)

Meet Tevi Troy, Ph.D.:

Tevi Troy, Ph.D. is a Senior Fellow at the Bipartisan Policy Center as well as a Senior Fellow of the Hudson Institute. He is the founder and CEO of American Health Policy Institute. His career extends into the public sector as a former member of President George W. Bush’s transition team, a Deputy Secretary in HHS, and Acting Assistant to the President for Domestic Policy. Additionally, Dr. Troy is a prolific writer with 4 books on presidencies and over 300 articles commenting on political trends.

Key Insights:

Dr. Troy is an expert on U.S. presidencies. He shares humorous anecdotes of past presidents to showcase the power of stories, the effect of crisis, and leadership lessons.

• Inspiration for Writing. Writing is a way to influence policy and perceptions. (7:06)
• Presidents in Crisis. In moments of crisis, presidents are limited. What they can do is provide leadership, information, and resources at key moments (14:37)
• People Love Stories. Dr. Troy found that audiences were more engaged when his policy speeches contained stories about presidents, especially personal anecdotes. (23:13)
• Read, Read, Read. Dr.Troy’s advice for early-stage leaders is to read, and incorporate those concepts and skills into your leadership style. (25:23)

Meet Matthew Dicks:

Matthew Dicks is an internationally bestselling author, columnist, blogger, podcaster, playwright, and elementary school teacher. He is a 50-time Moth StorySLAM champion and 6-time Moth GrandSLAM champion. Matthew and his wife founded Speak Up, and organization that produces storytelling shows through out New England. He teaches storytelling and public speaking in workshops, and consults on storytelling and marketing for large organizations. Matthew has written every day of his life since he was a teenager. 

Key Insights:

Matthew Dicks is an endless supply of stories, and advice to better tell our own. 

• Homework for Life. This assignment cultivates an endless supply of stories, as well as makes each day slower and more meaningful. (8:38)
• Dinner Test. When you are telling a story, speak to people informally as if you’re having dinner. (31:12)
• Corporate Storytelling. Storytelling in the business world tends to be “vanilla,” according to Matthew. Don’t be afraid to take risks and set yourself apart. (22:04)
• Be Vulnerable. People are drawn to vulnerability in a way that is hard to understand, until you make the leap. (24:21)

Meet Ron Adner: 

Ron Adner, Ph.D. is a Professor of Strategy and Entrepreneurship at the Tuck School of Business at Dartmouth College. He is also the Founder and CEO of Strategy Insight Group, which helps clients understand business ecosystems. Dr. Adner has won multiple awards for his research on business strategy and published two books on the subject. His first book, “The Wide Lens,” analyzes successful innovators. He recently published a second book on business disruption: “Winning the Right Game: How to Disrupt, Defend, and Deliver in a Changing World.” 

Key Insights: 

Ron Adner, Ph.D. analyzes business strategy from an ecosystem perspective. Businesses need to consider not just what they deliver to consumers, but also structures of interdependence built into the business world. 

• Ecosystem Thinking. Dr. Adner presents a new way of examining business, through a lens of interdependence. (6:17) 
• Achieving Alignment. Healthcare providers are unaware of the power they have to shape ecosystem alignment, and create better systems of health. (25:54) 
• Different Leadership. Different ecosystem settings can require vastly different leadership styles. (29:01)
• Advice for New Leaders. Healthcare is drowning in new ideas; the catch is determining which ideas are scalable. (31:29)

Meet Lieutenant General Scott Dingle:

Lieutenant General Scott Dingle is the 45th Surgeon General of the United States Army as well as the Commanding General for the Army Medical Command. He leads over one hundred thousand soldiers and civilians and his command has taken him across the country and the globe. His degrees include Master of Science in Administration from Central Michigan University, Master of Military Arts and Science from the School of Advanced Military Studies and a Master of Science in National Security Strategy from the National War College. Additionally, LTG Dingle is an ordained Itinerate Elder in the African Methodist Episcopal Church.

Key Insights:

Lieutenant General Dingle shares his leadership lessons and global experiences. For him, it doesn’t matter if you are a newly commissioned officer or a three-star general, the principles of leadership are the same.

• What Healthcare is All About. Healthcare is about taking care of people, but healthcare workers need to make sure they are taking care of themselves too. (23:10)
• Large and Small Teams. Leading large teams requires trusting leaders at every level of command. (27:19)
• Mentorship. Lieutenant General Dingle discusses the “rolodex” of mentors he’s sought advice from in his career. (31:31) 
• Response. The Army had to adjust and adapt to help their soldiers and the country combat COVID-19. (38:40)

Meet Dr. Eric Topol:

Dr. Eric Topol is a cardiologist, scientist, and author. He is the Founder and Director of Scripps Research Translational Institute, and the Executive Vice-President of Scripps Research. He has published over 1200 peer-reviewed articles and is one of the top 10 most cited researchers in medicine. In 2016, Dr. Topol received a $207 million grant from the NIH to lead a portion of All of Us, part of the Precision Medicine Initiative. He is the author of three books on healthcare and is known for his commentary on patient-centered care and artificial intelligence. 

Key Insights:

Dr. Eric Topol is an expert in healthcare personalization and has gained traction on social media for his commentary on COVID-19. Our discussion covers a variety of pandemic response topics, and broadens to the applications of artificial intelligence in the future of healthcare. 

• COVID-19 Response. We discuss testing (13:55), breakthrough cases (16:41), mix and match vaccinations (20:21), hybrid immunity (23:22) and more about COVID-19.
•  Institutional Trust. The pandemic has decreased trust in some government agencies, Dr. Topol describes how it can be won back. (27:10)
•  Artificial Intelligence. Dr. Topol dives into the application of artificial intelligence and deep learning in the future of healthcare. (31:31)
•  Democratization of Medicine. Patients yearn for more control over their care and health data, and are the future of healthcare innovation. (42:11)

In Episode 27:

This mash up episode dives into affordability. We hear clips from five healthcare experts to discuss the importance of affordability, and potential solutions. We gain perspectives on Medicaid, Medicare, and Military health. There are many potential solutions to address affordability, the challenge is deciding which models work together in our complex healthcare system and aggressively pursuing them. 

Key Insights:

• Challenge of the decade. Mark Miller, Ph.D., VP Healthcare, Arnold Ventures, explains how affordability is impacting patients. (2:27)
• Practice variation, within boundaries. Marty Makary, M.D., MPH, Author, “The Price We Pay,” Surgical Oncologist and Professor, John Hopkins University of Medicine, Bloomberg School of Public Health describes how “appropriateness measures” could decrease Medicare costs. (5:51)
• Medi-Cal. Nancy-Ann DeParle, Managing Partner and Co-founder, Consonance Capital Partners, and former Deputy Chief of Staff to President Barack Obama, references California’s Medicaid model. (7:32)
• Healthy Indiana. Seema Verma, Former CMS Administrator, describes Indiana’s unique Medicaid Expansion. (10:02)
• TRICARE for all. Elder Granger, M.D., MG, USA, Retired, Former Deputy Director, TRICARE, CEO, The 5Ps, discusses whether TRICARE’s model could work for the country, a model which promotes preventive healthcare. (12:00)