The GO podcast with Kyle Harbaugh

By thegopodcastwithkyleharbaugh

Join us as we delve into the importance of Vision, Mission, and Values, the impact of well-crafted job descriptions, and the benefits of a consistent hiring process. Learn how AI innovations like Righ... more

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FAQs about The GO podcast with Kyle Harbaugh:

How many episodes does The GO podcast with Kyle Harbaugh have?

The podcast currently has 14 episodes available.

The GO podcast with Kyle Harbaugh episodes:

August 22, 2025 From Revenue to Real Wealth: Tax Strategies and Profit Mindset for Law Firm Owners
Episode Summary
In this episode of Go with Kyle Harbaugh, attorney Kyle Harbaugh welcomes financial planner Frank Rekis to discuss how law firm owners can earn more while working less. Frank shares insights from over 30 years of experience in financial planning, focusing on strategies tailored for law firm owners. Together, they explore topics such as cash flow management, tax planning, retirement strategies, and how attorneys can protect profits while building long-term financial security.
Listeners will gain a better understanding of how to distinguish income from net worth, avoid common financial pitfalls, and develop smart financial habits. The conversation also highlights the importance of shifting from a revenue-driven mindset to one centered on profitability, tax efficiency, and long-term planning.

Key Timestamps
00:48 – Introduction to guest Frank Rekis and his background in financial planning
04:12 – Common financial struggles law firm owners face with cash flow and budgeting
09:06 – Why independent advisors provide flexibility and unbiased planning
14:22 – Understanding the difference between income and net worth
20:10 – The dangers of “keeping up with the Joneses” and overspending
23:35 – Tax strategies, business structuring, and avoiding costly financial mistakes

About the Show:
Go with Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies for modern business growth.

Ready to take control of your law firm’s financial future? Schedule a free 30-minute consultation with Kyle here👉: https://calendly.com/kyleh-go-officers/30min

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26min
July 16, 2025 The Impact of Artificial Intelligence on Legal Services: Opportunities and Challenges
Episode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.

Key Timestamps:
00:00 - Introduction
00:31 - Evolution of AI in legal services
01:40 - System 1 vs System 2 thinking processes
02:50 - Opportunities for law firms embracing AI
03:56 - Challenges in AI integration
05:41 - Ethical considerations and compliance
07:21 - AI-enhanced decision making processes
10:25 - Client confidentiality and data safety
11:36 - Future trends and innovations in legal AI
14:08 - Discussion on AI adoption challenges

About the Show:
Go With Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides insights and strategies for building personalized roadmaps to success.
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17min
July 16, 2025 The Impact of Artificial Intelligence on Legal Services: Opportunities and Challenges
Episode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.

Key Timestamps:
00:00 - Introduction
00:31 - Evolution of AI in legal services
01:40 - System 1 vs System 2 thinking processes
02:50 - Opportunities for law firms embracing AI
03:56 - Challenges in AI integration
05:41 - Ethical considerations and compliance
07:21 - AI-enhanced decision making processes
10:25 - Client confidentiality and data safety
11:36 - Future trends and innovations in legal AI
14:08 - Discussion on AI adoption challenges

About the Show:
Go With Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides insights and strategies for building personalized roadmaps to success.
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17min
June 19, 2025 The Role of Technology in Modern Law Offices: How Chief GO Officers Enhances Efficiency.
Episode Summary:
In this episode of Go With Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolving role of technology in modern law offices. They explore how automation and AI are transforming legal practices, address common misconceptions about technology adoption, and share practical strategies for implementing new tools. Kyle shares insights from his experience building AI systems and helping law firms modernize their operations.

Key Timestamps:
00:00 - Introduction
00:30 - Impact of automation and technology on law offices
02:04 - Common misconceptions about technology adoption in law firms
04:03 - Addressing technology hesitancy and AI concerns
08:35 - Communication tools and internal collaboration (Slack discussion)
10:23 - Future of legal technology and AGI predictions
12:22 - Success story: Document automation implementation
14:20 - Embracing AI and getting started with new technology

About the Show:
Go With Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies for modern business growth.
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18min
May 15, 2025 Metrics That Matter: How to Measure Success in Law Office Performance.
Episode Summary:
In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance.

Timestamps:
00:00 - Show Introduction
00:27 - Introduction to Key Business Metrics
01:57 - Explaining CAC (Cost to Acquire Customer)
02:41 - Understanding CHURN Rate
04:46 - Deep Dive into Lifetime Gross Profit (LTGP)
06:01 - Additional Important Metrics for Law Firms
07:24 - Implementation Strategies for Law Firms
08:07 - Client Analysis and Targeting
10:19 - Adapting Metrics in Evolving Legal Landscape
12:01 - Practical First Steps for Implementation

About the Show:
"Go with Kyle Harbaugh" combines traditional business-building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies.
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15min
April 17, 2025 From Chaos to Control: Transforming Your Law Firm Into a Well-Oiled Machine
Episode Summary
In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, and failure to communicate their value effectively. They also discuss the importance of emotional intelligence, proactive client communication, and the financial impact of a well-trained sales team.
Timestamps
⏳ 00:00 - Introduction
Kyle introduces himself, his background in law firm consulting, and his two AI-driven business decision-making tools: a business planning tool that significantly increases revenue and a hiring tool that helps find and manage top talent.
⏳ 01:40 - Guest Introduction: Brooke Berkey
Brooke shares her extensive experience working in law firms and explains her role as a consultant specializing in training teams to reduce opportunity costs.
⏳ 02:53 - The Role of Mystery Shopping in Law Firms
Brooke explains how mystery shopping provides law firm owners with an unfiltered view of their client intake process, exposing gaps in customer service and sales effectiveness.
⏳ 04:19 - Common Surprises from Mystery Shopping
Law firm owners are often shocked to learn how poor their client interactions are, including lack of empathy, inattentiveness, and ineffective call handling.
⏳ 06:22 - The Changing Expectations of Legal Clients
Kyle and Brooke discuss how clients now expect more engagement and proactive communication from law firms, a shift that many attorneys have been slow to adapt to.
⏳ 07:53 - Training Case Managers to Improve Client Relationships
Brooke highlights the importance of training case managers to balance process efficiency with strong client communication skills.
⏳ 10:50 - The Revenue Impact of Poor Sales Processes
Many law firms unknowingly lose thousands of dollars due to untrained sales teams, poor follow-up, and lack of understanding of client concerns.
⏳ 12:14 - Missed Sales Opportunities and the Importance of Follow-Up
Brooke shares how failing to provide a clear value proposition and structured follow-up leads to significant revenue loss.
⏳ 13:48 - Training Attorneys vs. Non-Attorney Sales Teams
Discussion on whether attorneys should handle sales or if a non-attorney intake team is more effective, depending on the firm’s business model.
About the Show
Go with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.
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18min
March 19, 2025 Take Control: Running Your Law Firm Without Letting it Run You
Episode Summary
In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effectively. He also shares a real-life success story of a firm that transformed its structure using EOS—preparing them for both expected growth and unexpected challenges.
If you're a law firm owner or a professional services provider feeling overwhelmed by the day-to-day grind, this episode is packed with actionable strategies to help you streamline your business, build a strong leadership team, and create a sustainable future.
Timestamps
00:00 – Introduction to Chief Go with Kyle Harbaugh
00:04 – Meet Kyle Harbaugh: Helping professional services grow with AI decision-making tools
01:23 – Guest Introduction: John Gross & his expertise in team restructuring
02:16 – What is EOS? A breakdown of the Entrepreneurial Operating System
03:23 – The top 3 issues businesses face before implementing EOS
04:03 – A real-world EOS success story: How EOS helped a business survive a crisis
06:49 – Three powerful EOS tools every business owner should know
07:50 – The power of structured meetings: How EOS improves efficiency
09:24 – How to get started with EOS
10:55 – How long does it take to see results with EOS?
12:30 – The importance of failing fast and making decisions efficiently
13:03 – EOS’ Issue Solving Track: A framework for making faster, better decisions
15:14 – Shared leadership & how it frees business owners to focus on growth
15:22 – Overwhelmed? Here's the first step you should take
15:58 – How to contact John Gross
About the Show
Go with Kyle Harbaugh is a podcast dedicated to helping professional service providers, law firms, and businesses improve operations, grow strategically, and implement smarter systems. Hosted by Kyle Harbaugh, an expert in professional services growth, the show features insightful discussions with business leaders and industry experts.

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17min
February 20, 2025How Law Firm Owners Can Streamline Sales and Reclaim Their Time
Episode Summary:
In this episode of Go With Kyle Harbaugh, Kyle welcomes Jill, a non-attorney sales expert specializing in legal services. They dive into how law firms can scale by implementing non-attorney sales teams, freeing attorneys from sales duties so they can focus on legal work. Jill shares her proven consultation model, best practices for intake and conversion, and the key benefits of delegating sales. They discuss essential KPIs, follow-up strategies, and success stories of firms that have embraced this non-traditional but highly effective approach.

Timestamps:
00:00 – Introduction to Go With Kyle Harbaugh
00:04 – Kyle introduces two AI systems for law firms: one for revenue growth and one for hiring
01:18 – Jill’s background in non-attorney legal sales
02:22 – The intake and consultation process for law firms
03:40 – Why clients don’t speak to attorneys until after they sign up
04:46 – Why law firm owners struggle with sales and how to shift focus
05:04 – How non-attorneys handle consultations without giving legal advice
06:36 – Educating clients on law firm structure and who to contact
07:22 – The major benefits of transitioning to a non-attorney sales model
08:13 – How firm owners move from sales to leadership and business growth
09:42 – Expected conversion rates for non-attorney sales teams
10:30 – Follow-up processes and CRM systems for increasing client retention
11:55 – Why attorney time should be spent on legal work, not sales
12:25 – Key performance indicators (KPIs) for sales teams
13:20 – The importance of immediate response times for potential clients
14:21 – Success stories of firms that have scaled using this model
15:23 – Redefining success and transitioning away from the “busyness” mindset
17:05 – The biggest mistake law firms make when implementing this model
17:33 – How to connect with Jill on LinkedIn
About the Show:
Go With Kyle Harbaugh is a podcast focused on helping law firms grow using cutting-edge technology, AI, and business strategies. Hosted by Kyle Harbaugh, the show brings expert insights into revenue growth, hiring, sales processes, and operational efficiency.
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19min
January 08, 2025 Buy Back Your Time
Episode Summary
In this episode of Go with Kyle Harbaugh, Kyle Harbaugh discusses the importance of time valuation and management for law firm owners. He explains how leveraging time, delegating tasks, and understanding the value of one’s work can help law firms grow more efficiently. Kyle also shares tips on using technology and automation, as well as real-life examples of firms that have successfully applied these strategies. He emphasizes the importance of focusing on high-leverage activities, delegating non-essential tasks, and using the right tools to scale operations effectively.

Timestamps:
[00:30-01:48] Understanding leverage in business and how to increase productivity.
[01:48-02:36] The connection between leverage and the 80/20 rule.
[02:36-03:23] Importance of focusing on high-return tasks and delegating the rest.
[03:23-04:04] Common misconceptions about time management in law firms.
[04:04-05:36] The impact of valuing time on the overall efficiency and growth of a firm.
[05:36-06:58] Strategies for better time management and delegation (including using external help for personal tasks).
[06:58-08:12] Recommended technology and tools for time management and improving firm operations.
[08:12-09:25] The importance of having non-attorney staff handle non-legal tasks.
[09:25-10:22] Tracking billable and non-billable hours and the role of time tracking in firm efficiency.
[10:22-11:11] How understanding time valuation contributes to firm growth.
[11:11-12:35] Examples of law firms successfully growing by valuing time and delegation.
[12:35-13:13] Using virtual assistants and technology to improve operations in a law firm.
[13:13-14:07] How to get in contact with Kyle Harbaugh for more information or assistance.

About The Show
Go with Kyle Harbaugh is a podcast where Kyle Harbaugh shares insights on how law firm owners can optimize their time management, increase efficiency, and leverage resources to grow their business. In each episode, Kyle provides practical strategies for delegating tasks, using technology, and focusing on high-value activities to improve overall productivity. He also discusses the importance of understanding time valuation and how it can lead to better decision-making and long-term success for law firms. Through real-world examples and expert advice, listeners learn how to build a more effective and scalable practice.

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15min
December 19, 2024 How Analysis Paralysis and Shiny Object Syndrome are Holding Your Law Firm Back
Episode Summary
In this episode of Go with Kyle Harbaugh, Kyle discusses the essential elements of a successful client intake process for law firms. He emphasizes the importance of first impressions, technology integration, and consistent client communication. Kyle also explores how automation and AI can streamline processes, enhance client satisfaction, and reduce unnecessary overhead. Additionally, he provides actionable strategies for improving the client experience, such as implementing standard operating procedures, leveraging content for education, and ensuring consistent communication throughout the case lifecycle.

Timestamps:
[00:00-00:02] Introduction to Go with Kyle Harbaugh
[00:03-00:25] Overview of the podcast and guest introduction
[00:26-00:41] Kyle explains leveraging expertise without hiring additional staff
[00:42-02:38] Key elements of a successful intake process
[02:39-03:35] The role of intake in shaping a positive client experience
[03:36-04:27] Common mistakes law firms make during intake
[04:28-05:26] Enhancing intake processes with technology
[05:27-06:26] Balancing costs and the value of acquiring a client
[06:27-07:09] Importance of consistency in the client experience
[07:10-07:48] Tools for ensuring high-quality client interactions
[07:49-09:24] Integrating client feedback for better satisfaction
[09:25-10:19] Using AI and documentation to improve client communication
[10:20-11:35] Frequency and methods for client communication
[11:36-13:23] Staying ahead with educational content and scalable solutions
[13:24-14:07] How to connect with Kyle on LinkedIn and via text
[14:08-14:28] Biggest takeaway from the episode
[14:29-14:56] Closing remarks and call to action

About The Show
Go with Kyle Harbaugh is a podcast that blends traditional business strategies with cutting-edge AI solutions to help law firms, financial advisors, and other businesses thrive in an evolving landscape. Hosted by Kyle Harbaugh, each episode dives into practical advice, innovative tools, and expert insights to streamline operations, enhance client experiences, and build sustainable growth. Whether you're looking to optimize your client intake process, integrate technology, or create a roadmap for success, Kyle offers actionable steps and proven methods to transform your business.
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17min

FAQs about The GO podcast with Kyle Harbaugh:

How many episodes does The GO podcast with Kyle Harbaugh have?

The podcast currently has 14 episodes available.