The Go-To Physio

By Dave O'Sullivan

The Go-To Physio Podcast helps therapists differentiate themselves from other therapists by making sense of the most complex patients symptoms, effectively explain the problem & solution for compl... more

· Education

1

11 ratings

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about The Go-To Physio:

How many episodes does The Go-To Physio have?

The podcast currently has 75 episodes available.

The Go-To Physio episodes:

December 15, 2024The 3 Step ‘Go-To’ Clinic Hiring System For Finding Great ‘Go-To’ Private Practice Therapists
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three-step hiring process essential for clinic owners seeking true freedom through great staff. He emphasizes the importance of a structured approach to hiring, which includes a phone interview, a Zoom interview, and an in-person interview. Each step is designed to assess candidates' communication skills, core values, and practical abilities, ultimately leading to better hiring decisions. Dave also shares best practices for the hiring process, including the importance of checking references and trusting one's instincts.
Takeaways
Good people are essential for clinic owners' freedom.

The three-step hiring process is effective and time-saving.

Phone interviews help gauge initial interest and communication skills.

Zoom interviews allow for a comfortable environment and technology assessment.

In-person interviews should include role-play scenarios to test skills.

Consistency in answers is crucial throughout the interview process.

Hiring should be a slow process to ensure the right fit.

Involve multiple team members in the hiring process for diverse perspectives.

Always check references before making a hiring decision.

Trust your gut instinct while backing it up with objective observations.
Sound Bites
"What do you know about my company?"
"Hire slow, fire fast is the rule."
"I want them to have core foundations."
Chapters
00:00 Introduction to the GoToClinic Hiring Process
00:58 Step 1: The Phone Interview
04:15 Step 2: The Zoom Interview
06:40 Step 3: The In-Person Interview
09:23 Best Practices for Hiring
12:33 Podcast Outro (audio fixed).mp4
Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠
...more
14min
December 10, 2024How To Install Packages Of Care Without Feeling Salesy
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation of packages of care in a clinical setting without feeling salesy. He emphasizes the importance of understanding patient value outcomes, empowering patients to co-create their care plans, and ensuring that every session has a clear plan. The conversation highlights the need for clinicians to build trust with patients and the efficiency that packages of care can bring to a healthcare business.
Takeaways
Packages of care can improve efficiency in clinics.

Understanding patient value outcomes is crucial.

Patients should co-create their treatment plans.

Every session should have a clear plan and milestones.

Trust is built through clear communication and progress.

Sales scripts can feel uncomfortable and erode culture.

Packages of care should be positioned as savings for patients.

Empowering patients leads to better engagement and outcomes.

The initial assessment is key to successful package implementation.

Packages help reduce cancellations and improve rebooking rates.
Sound Bites
"If it looks salesy, it probably is salesy."
"99% of patients will turn up anyway."
"There are actual milestones along the way."
Chapters
00:00 Introduction to Packages of Care
02:51 Understanding Patient Value Outcomes
06:05 Empowering Patients in Their Care Plans
08:59 Building Trust and Confidence in Treatment
11:44 The Role of Admin in Package Sales
14:41 Overcoming Mental Blocks and Misconceptions
17:58 Conclusion and Call to Action
19:17 Podcast Outro (audio fixed).mp4
Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠
...more
20min
December 08, 2024 How To Use Numbers The Right Way To Improve Your Therapists Performance

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the importance of using performance metrics effectively to enhance therapist accountability and improve patient outcomes. He emphasizes the need to identify therapist willingness, implement patient-defined value outcomes, and understand the patient journey. O'Sullivan also highlights the significance of empowering therapists with the right knowledge and skills, creating a supportive environment, and applying real-world solutions to common challenges faced by clinic owners.

Takeaways
Using numbers can significantly improve therapist performance.
Identifying high-willed versus low-willed therapists is crucial.
Patient value outcomes help hold therapists accountable.
The patient should define their treatment goals.
Understanding the patient journey is essential for success.
Therapists need clarity on where to go next with patients.
Empowering therapists with knowledge leads to better outcomes.
Creating a supportive environment is key for clinic success.
Real-world applications of mentorship can solve common problems.
Effective clinic management requires understanding both clinical and business systems.

Sound Bites
"Six stages of the patient journey"
"Inputs equal outputs in therapy"
"Delivering results in the real world"

Chapters
00:00 Introduction to Performance Metrics in Therapy
02:50 Identifying Therapist Willingness and Accountability
05:45 Implementing Patient Value Outcomes
09:00 Understanding the Patient Journey
11:45 Empowering Therapists with Clarity
15:04 Building Systems for Success
17:54 Conclusion and Call to Action
20:18 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
21min
December 03, 2024 How To NATURALLY Increase Your Therapists Reviews And Referrals
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outlines a six-stage patient journey that enhances customer experience and ultimately leads to more positive reviews and referrals. O'Sullivan provides actionable insights for therapists to improve their practice and patient outcomes.

Takeaways
Most patients want to give reviews naturally.
Understanding perceived vs actual value is crucial.
Treatment plans must exceed patient expectations.
Setting expectations in the first session is key.
Align treatment with patient-defined value outcomes.
The first three sessions are critical for patient perception.
Customer experience is fundamentally about feelings.
Therapists need to audit their subjective assessments.
Focus problems often lead to low reviews and referrals.
Building a go-to clinic requires the right mentorship and tools.

Sound Bites
"Patient-defined value outcomes are crucial"
"Customer experience is a feeling"
"Build a go-to clinic with the right tools"

Chapters
00:00 Introduction to Patient Reviews and Referrals
00:56 Understanding Value in Patient Care
03:20 Aligning Treatment with Patient Expectations
06:10 Setting Expectations for Patient Success
09:28 The Importance of Patient Defined Value Outcomes
12:19 Transforming Patient Experience and Confidence
14:26 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
15min
December 01, 2024 How To Use Net Promoter Score To Improve Your Therapists Performance And Your Clinic Standards
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation and benefits of the Net Promoter Score (NPS) in clinic management. He explains how NPS can enhance therapist performance and clinical standards by categorizing patient feedback into promoters, pacifiers, and detractors. The episode emphasizes the importance of tracking NPS over time and using the insights gained to improve patient experiences and operational efficiency.

Takeaways
The Net Promoter Score (NPS) is crucial for clinic performance.
Tracking NPS helps identify promoters, pacifiers, and detractors.
A high NPS indicates strong patient loyalty and satisfaction.
Implementing NPS can be intimidating but is ultimately beneficial.
Feedback from detractors provides valuable learning opportunities.
NPS should be tracked after the first session and at discharge.
Understanding patient feedback helps improve clinical standards.
Continuous improvement is key to maintaining high NPS scores.
Automation can streamline the collection of NPS data.
Clinic owners must be proactive in addressing feedback and solving problems.

Sound Bites
"Our three month MPS is 91."
"We track MPS after the first session."
"Go research the Net Promoter Score."

Chapters
00:00 Introduction to Net Promoter Score (NPS) in Clinics
03:05 Understanding NPS: Promoters, Pacifiers, and Detractors
05:50 Implementing NPS: Tracking and Learning from Feedback
09:03 The Importance of Continuous Improvement through NPS
10:54 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
12min
November 26, 2024 The Three Main Growth Levers In Private Practice For A Sustainable ‘Go-To’ Clinic
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three main growth levers essential for building a sustainable private practice. He emphasizes the importance of maximizing customer lifetime value, improving sales conversions, and optimizing marketing channels. The conversation highlights the need for realistic budgeting based on historical performance and the significance of understanding key metrics to drive growth. O'Sullivan shares insights on how to create a culture of success within a clinic and the importance of focusing on the right growth strategies to achieve long-term sustainability.

Takeaways
Sustainable growth is about feeling easy, not being easy.
Budgeting should be based on historical performance.
Maximizing customer lifetime value is crucial for growth.
Improving sales conversions can significantly impact revenue.
Not all patients or marketing channels are equal.
Focus on growth levers one and two before marketing.
Understanding your numbers is essential for success.
A culture of success is vital for team morale.
Sustainable growth requires a strategic approach.
You have limited time and energy; focus wisely.

Sound Bites
"Maximize your customer's lifetime value."
"Focus on growth levers one and two first."
"Sustainable growth is less reactive."

Chapters
00:00 Introduction to Sustainable Growth in Private Practice
05:07 Understanding the Three Growth Levers
10:23 Maximizing Customer Lifetime Value
15:35 Improving Sales Conversions
20:50 Optimizing Marketing Channels
22:54 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
24min
November 24, 2024 How To Improve Your Therapists Patient Visit Average Ethically
In this episode, Dave O'Sullivan discusses the importance of improving the patient visit average (PVA) in physiotherapy practices. He explains how to calculate PVA, its significance in clinic metrics, and the various factors that influence it, including patient engagement, therapist performance, and the use of packages of care. The conversation emphasizes the need for therapists to align their treatment plans with patient-defined outcomes to enhance retention and profitability. O'Sullivan also shares strategies for clinic owners to implement systems that can lead to better patient outcomes and increased revenue.
Takeaways
Patient visit average is a key metric for clinics.
Aiming for a PVA of six is reasonable for private practices.
Improving IA rebook rates can enhance PVA.
Patient engagement is critical for retention.
Therapists must communicate treatment plans effectively.
Packages of care can significantly boost PVA.
Understanding clinic metrics is essential for growth.
Aligning treatment with patient goals improves outcomes.
Effective systems can transform clinic profitability.
Clinical excellence leads to better patient results.
Sound Bites
"Your patient visit average is crucial."
"Fixing the IA rebook rate improves PVA."
"Packages of care can double your PVA."
Chapters
00:00 Understanding Patient Visit Average
02:55 Importance of Patient Visit Average
05:42 Strategies to Improve Patient Visit Average
09:04 The Role of Therapist in Patient Outcomes
11:57 Integrating Metrics for Business Success
14:42 Achieving Clinical Excellence and Profitability
18:20 Podcast Outro (audio fixed).mp4
Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
19min
November 19, 2024 How To Track And Improve Your Therapists Drop Off / Cancelled Did Not Rebook Rates
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses strategies to improve therapist drop off rates and cancellation percentages. He emphasizes the importance of understanding metrics related to patient engagement and the patient journey. The conversation covers the significance of patient value outcomes, the stages of the patient journey, and how to build resilience in patients to ensure they complete their treatment plans. The episode concludes with actionable insights for clinic owners and therapists to enhance their practice and reduce drop off rates.
Takeaways
Understanding drop off rates is crucial for clinic success.
Metrics help in making informed decisions about patient care.
A drop off percentage of 8% is a target for clinics.
Patient engagement is key to reducing cancellations.
The patient journey consists of six stages that impact drop off rates.
Therapists must communicate clear treatment plans to patients.
Building resilience in patients can improve treatment outcomes.
Regular follow-ups are essential for patient retention.
Therapists should be trained to handle difficult patient scenarios.
Improving IA rebook percentages can significantly reduce drop off rates.
Sound Bites
"How to improve your therapist's drop off rates?"
"We need to change the inputs to change the outputs."
"Building resilience for patients is critical."
Chapters
00:00 Introduction to Drop Off Rates
02:52 Understanding Drop Off Percentage
05:55 The Importance of Patient Commitment
08:47 Stages of the Patient Journey
12:05 Improving Follow-Up Sessions
14:58 Building Patient Resilience
17:53 Conclusion and Next Steps
21:34 Podcast Outro (audio fixed).mp4
Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

...more
23min
November 17, 2024 How To Improve Your Therapists Packages Of Care Conversions
Summary
In this episode, Dave O'Sullivan discusses how to ethically sell packages of care in a therapy setting. He emphasizes the importance of building trust with patients, understanding their needs, and presenting treatment plans that align with their goals. The conversation covers the stages of patient engagement, the significance of clinical systems, and how to effectively present package options without feeling salesy. O'Sullivan provides insights into improving business efficiency through package sales and highlights the importance of patient outcomes and satisfaction.

Takeaways
Selling packages ethically is crucial for therapist success.
Avoid using scripts that feel salesy to patients.
Packages improve business efficiency and patient commitment.
Patients need to feel progress to buy into treatment plans.
Self-trust is a major barrier for patients considering packages.
Align treatment progress with patient-defined goals.
Present package options as a way to save money.
Fulfilment in therapy starts with effective service delivery.
Clinical systems play a vital role in package sales.
Building trust with patients leads to better outcomes.

Titles
Ethical Selling in Therapy: A Guide
Transforming Patient Care with Packages

Sound Bites
"Don't be salesy, be genuine"
"Get the money out of the way"
"Packages can be sold ethically"

Chapters
00:00 Introduction to Packages of Care
02:51 Understanding the Importance of Packages
06:08 Stages of Patient Engagement
09:00 Building Trust and Commitment
11:48 The Role of Admin in Package Sales
14:40 Ethical Selling of Packages
17:58 Conclusion and Future Insights
21:17 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook:⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/
...more
22min
November 12, 2024 How To Improve Your Therapists Initial Assessment Rebook Rate
Summary
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the critical importance of improving the initial assessment rebook rate (IA Rebook Rate) for therapists. He emphasizes that this metric is a key indicator of patient engagement and clinic success. The conversation covers various strategies to enhance the IA Rebook Rate, including building patient trust, effectively communicating treatment plans, and ensuring patients feel progress in their treatment. O'Sullivan also highlights the significance of understanding patient-defined value outcomes and how they relate to the overall patient journey.

Takeaways
Improving the IA Rebook Rate can significantly impact clinic success.
The IA Rebook Rate is a leading indicator of patient engagement.
Building patient trust is essential for treatment adherence.
Effective communication of treatment plans enhances patient buy-in.
Patients need to feel progress in their first session to rebook.
Self-trust is a major barrier for patients in committing to treatment.
Therapists must understand patient-defined value outcomes.
Reassurance plays a crucial role in patient satisfaction.
Therapists need a structured approach to clinical reasoning.
The IA Rebook Rate should be a focus for all clinics.

Titles
Maximizing Your Therapist's IA Rebook Rate
The Key to Patient Retention: IA Rebook Rate

Sound Bites
"Patients come in looking for help."
"The IA Rebook percentage is king."
"Reassurance is a painkiller."

Chapters
00:00 Understanding the Importance of IA Rebook Rate
02:50 Key Actions to Improve Patient Engagement
05:40 Overcoming Patient Objections
08:56 The Role of Subjective Assessment
11:41 Building Trust and Confidence in Treatment
14:59 Effective Communication of Treatment Plans
18:07 Strategies for Immediate Patient Progress
20:56 Aligning Treatment with Patient Goals
23:51 Final Thoughts on Improving IA Rebook Rate
28:43 Podcast Outro (audio fixed).mp4

Additional Resources:
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠
Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠
LinkedIn: ⁠www.linkedin.com/in/daveosullivanphysio/
...more
30min

FAQs about The Go-To Physio:

How many episodes does The Go-To Physio have?

The podcast currently has 75 episodes available.

More shows like The Go-To Physio

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,151 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

5,423 Listeners

The Prehab Podcast by Prehab

The Prehab Podcast

129 Listeners

Physio Network by Physio Network

Physio Network

32 Listeners

Stick to Football by The Overlap

Stick to Football

295 Listeners