By Dave O'Sullivan
1
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The podcast currently has 59 episodes available.
This episode of the ‘Go-To’ Physio podcast focuses on the six head physio milestones that help solve complex cases and consistently generate reviews and referrals. The head physio systems are crucial for clinic owners to achieve true freedom and protect the reputation of their clinic. The head physio systems are responsible for the profit engine of the clinic, as it is the follow-up income that generates revenue and profits. The episode discusses the importance of understanding patient value, exceeding expectations, and the six stages that patients need to go through to achieve successful outcomes. The conversation focuses on the six stages of the patient journey in a private practice clinic.
Key Takeaways
The head physio systems are crucial for clinic owners to achieve true freedom and protect the reputation of their clinic.
Understanding patient value and exceeding expectations are key to generating reviews and referrals.
Therapists need to have the knowledge, skills, and communication framework to effectively explain the problem, solution, and treatment plan to patients.
Focusing on patient outcomes and aligning the treatment plan with patient values is essential for success in private practice. The patient journey in a private practice clinic consists of six stages.
It is important for the patient to buy into the treatment plan and notice progress in the first session.
Rebooking and turning up for the second session is a key milestone.
The patient should hit the first three milestones at home or in the real world.
Even when the patient's pain eases, they should feel there is more progress to be made.
The ultimate goal is for the patient to be discharged having achieved their definition of success.
Chapters
00:00 Building a ‘Go-To’ Clinic with Head Physio Systems
09:17 Cleaning Up Leaks in the Bucket
19:13 Stage One: Buying into the Treatment Plan
24:49 Stage Two: Noticing Progress in the First Session
27:06 The Value of Mapping the Treatment Plan
29:13 Designing Rehab Exercises for Everyday Life
31:45 Hitting the First Three Milestones
35:25 Continuing to Strive for Progress
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
This episode of the ‘Go-To’ Physio podcast focuses on building a ‘Go-To’ Clinic that provides true freedom for clinic owners. The hosts, Dave O'Sullivan and Paddy Mulligan, discuss the importance of having a clear vision, understanding how time is spent, and setting goals. They emphasise the need for numbers, people, and systems to achieve freedom. They also highlight the significance of the clinic owner mindset and the constant evolution of systems. Overall, the episode provides practical advice and insights for clinic owners looking to achieve balance and success.
Key Takeaways
Having a clear vision and understanding of success is crucial for building a go-to clinic that provides freedom.
Analysing how time is spent and setting goals are important steps in achieving true freedom.
Numbers, people, and systems are key components in creating a successful clinic.
The clinic owner mindset plays a significant role in making decisions and solving problems.
Systems should be constantly reviewed and evolved to ensure efficiency and effectiveness.
Chapters
00:00 Introduction: From Burnout to Balance
04:13 Numbers, People, and Systems: The Foundation of a Successful Clinic
07:27 Time Management and Structuring Success
10:31 Delaying Gratification for Sustainable Success
19:06 The Clinic Owner Mindset and Problem Solving
23:36 Constantly Evolving Systems for Efficiency and Effectiveness
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
In this episode, Dave and Paddy discuss the importance of creating a clinic culture that attracts and retains top therapists. They emphasise the need to hire based on core values and the importance of good people skills in therapists. They also highlight the six components of culture: company vision, company values, beliefs, communication, accountability, and reward, recognition, and appreciation. The conversation also touches on the role of mentorship and training in attracting therapists, the need for clear expectations and support, and the importance of creating a culture of winning and success.
Key Takeaways
Hire therapists based on core values and good people skills, not just clinical experience.
Create a clear vision and communicate it to attract the right therapists.
Provide mentorship and training opportunities to attract therapists who want to grow and learn.
Set clear expectations and support therapists in achieving their goals.
Create a culture of accountability and provide feedback to help therapists improve.
Recognise and appreciate the achievements of therapists to foster loyalty and retention.
Chapters
00:00 Introduction and the Importance of Culture
02:19 Defining a Go-To Therapist
04:07 Hiring Based on Core Values and People Skills
06:11 Creating a Clear Vision and Values
08:44 Using Core Values as Screening Tools
13:30 Understanding and Meeting the Human Needs of Therapists
17:23 Developing People and Setting Expectations
19:07 Leading by Example and Building Trust
22:40 Accountability and Supporting Therapists
27:13 Recognizing and Appreciating Therapists' Success
31:04 Keeping Therapists Engaged and Motivated
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
In this episode Dave O'Sullivan and Paddy Mulligan discuss the signs that indicate it's time to hire your first or next team member in your clinic. They emphasise the importance of knowing your numbers, understanding your gross profit, and having a clear vision for your clinic. They also highlight the need for systems and proper onboarding when bringing on new team members. The episode concludes with a teaser for the next episode, which will focus on creating a clinic culture that attracts and retains top talent.
Key Takeaways
Know your numbers and understand your gross profit to determine if it's the right time to hire.
Consider the roles and responsibilities that the new team member will have and how they align with your clinic's vision.
Implement systems and proper onboarding to set up new team members for success.
Create a clinic culture that attracts and retains top talent.
Chapters
00:00 Introduction and Overview
01:55 When is it Time to Hire?
09:08 Understanding Your Gross Profit
23:39 The Importance of Systems and Onboarding
27:36 Creating a Clinic Culture that Attracts and Retains Top Talent
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
In this episode, Dave and Paddy discuss the three skills they wish they knew when starting their clinics. The first skill is having a vivid vision for the clinic, which helps to stay on track and set milestones for growth. The second skill is understanding the importance of the customer journey and creating a great customer experience. The third skill is how to hire and onboard staff effectively, ensuring they have clear roles and responsibilities and are set up for success. These skills are crucial for building a successful clinic with happy patients, happy staff, high profits, and freedom for the clinic owner.
Key Takeaways
Having a vivid vision for your clinic helps you stay on track and set milestones for growth.
Creating a great customer journey and experience is crucial for building a successful clinic.
Hiring and onboarding staff effectively is important for the success of your clinic.
Clear roles and responsibilities, along with setting up staff for success, are key in hiring and onboarding.
Revenue-generating activities should be the focus when hiring staff.
Leadership skills are essential for managing and motivating staff.
Chapters
00:00 Introduction and Overview
01:26 Chapter 1: The Importance of a Vivid Vision for Your Clinic
08:32 Chapter 2: Creating a Great Customer Journey and Experience
15:27 Chapter 3: Effective Hiring and Onboarding of Staff
19:26 Chapter 4: Setting Clear Roles and Responsibilities for Staff
21:18 Chapter 5: Focusing on Revenue-Generating Activities in Hiring
22:28 Chapter 6: The Role of Leadership in Clinic Success
23:15 Conclusion
In this episode, Dave O'Sullivan and Paddy Mulligan discuss the two most important numbers that clinic owners need to know in order to gain true freedom. The first number is the 'money now' number, which is the amount of money needed to live comfortably and achieve success in the present moment. The second number is the 'financial freedom' number, which represents the amount of money needed to achieve long-term financial goals. They emphasize the importance of understanding these numbers and using them to make better quality decisions in the clinic. They also discuss the significance of budgeting, gross profit percentage, and strategic decision-making.
Key Takeaways
Clinic owners need to know their 'money now' number, which is the amount of money needed to live comfortably and achieve success in the present moment.
Clinic owners also need to know their 'financial freedom' number, which represents the amount of money needed to achieve long-term financial goals.
Understanding these numbers and using them to make better quality decisions can lead to true freedom in the clinic.
Budgeting, monitoring gross profit percentage, and making strategic decisions based on financial goals are essential for clinic owners.
By knowing their numbers and setting clear financial targets, clinic owners can work towards their definition of success and achieve a sense of control and stability in their business.
Chapters
00:00 Introduction and Overview
02:21 The Money Now Number
08:38 The Financial Freedom Number
12:26 Strategic Decision-Making
19:55 Understanding Financials
24:06 The Importance of Budgeting
26:08 Conclusion
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
Summary
In this episode, Dave O'Sullivan and Paddy Mulligan discuss the biggest mistake clinic owners make, which is allowing their business to consume their life. They emphasize the importance of defining success based on how you want to feel on a daily basis, rather than focusing solely on achievements. They also discuss the need to hire and manage staff effectively, as well as the importance of delaying gratification and recognizing when you're struggling. The episode concludes with practical steps for applying this information, including getting clear on your definition of success and understanding the financial realities of your business.
Key Takeaways
The biggest mistake clinic owners make is allowing their business to consume their life.
Define success based on how you want to feel on a daily basis, rather than focusing solely on achievements.
Hire and manage staff effectively to avoid being overwhelmed and to optimize your own energy and focus.
Delay gratification and make decisions that are sustainable over time.
Recognize when you're struggling and take steps to bring yourself back into alignment with what's optimal and sustainable.
Get clear on your definition of success and understand the financial realities of your business.
Chapters
00:00 The Biggest Mistake Clinic Owners Make
03:26 Defining Success Based on Daily Experience
07:26 Hiring and Managing Staff Effectively
09:06 Delaying Gratification and Making Sustainable Decisions
16:59 Recognizing and Addressing Struggles
23:43 Getting Clear on Your Definition of Success and Understanding Financial Realities
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
In this episode, Dave O'Sullivan and Paddy Mulligan, Head Business Coach in the ‘Go-To’ Clinic Mentorship program discuss the importance of having a clear vision, financial accounts in order, cash flow management, and a growing clinic with undeniable proof on the P&L and balance sheet. They emphasize the need for a vision document that outlines the future goals and direction of the clinic. They also highlight the significance of having accurate and up-to-date financial accounts, as well as maintaining a healthy cash flow. Additionally, they stress the importance of having a growing clinic and setting realistic budgets based on historical performance.
Key Takeaways:
Having a clear vision is critical for the success of a clinic. It helps with hiring, retention of staff, and decision-making.
Keeping financial accounts in order is essential for obtaining loans and making informed financial decisions.
Managing cash flow is crucial for the stability and growth of a clinic. It allows for better decision-making and provides security during challenging times.
Having a growing clinic with undeniable proof on the P&L and balance sheet is important for obtaining loans and building confidence with banks.
Setting realistic budgets based on historical performance helps create a winning culture and ensures the clinic has the resources to achieve its goals.
Key Chapters:
00:00 Introduction and Background
06:48 The Power of Having a Clear Vision
13:39 The Importance of Keeping Financial Accounts in Order
19:13 Managing Cash Flow for Clinic Stability and Growth
25:11 Building a Growing Clinic with Proof on the P&L and Balance Sheet
29:29 Setting Realistic Budgets for a Winning Culture
32:17 Conclusion and Next Episode Preview
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
How To Deliver The Same Feeling As Hands On Treatment With Your Rehab Exercises
The 10 Step Approach I Use To Design Rehab Exercises With World Class Athletes That Have Failed Traditional Approaches
An Alternative Way To Think About Rehab Exercises Before Deciding On Your Exercise Choice
Applied Example Of The Rehab Principles Using The Soleus Slouch
And so much more…
Resources Mentioned In This Episode:
Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
Get Your Questions Answered: https://thegotophysio.com/questions/
For Therapists Not Quite Ready For The Mentorship Program Just Yet: https://thegotophysio.com/members
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
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