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The Go-To Physio
By Dave O'SullivanEducation
The Go-To Physio episodes
- Buillding A 'Go-To' Clinic: Creating A Clinic Culture That Attracts And Retains Top Therapists
In this episode, Dave and Paddy discuss the importance of creating a clinic culture that attracts and retains top therapists. They emphasise the need to hire based on core values and the importance of good people skills in therapists. They also highlight the six components of culture: company vision, company values, beliefs, communication, accountability, and reward, recognition, and appreciation. The conversation also touches on the role of mentorship and training in attracting therapists, the need for clear expectations and support, and the importance of creating a culture of winning and success.
Key Takeaways
Hire therapists based on core values and good people skills, not just clinical experience.
Create a clear vision and communicate it to attract the right therapists.
Provide mentorship and training opportunities to attract therapists who want to grow and learn.
Set clear expectations and support therapists in achieving their goals.
Create a culture of accountability and provide feedback to help therapists improve.
Recognise and appreciate the achievements of therapists to foster loyalty and retention.
Chapters
00:00 Introduction and the Importance of Culture
02:19 Defining a Go-To Therapist
04:07 Hiring Based on Core Values and People Skills
06:11 Creating a Clear Vision and Values
08:44 Using Core Values as Screening Tools
13:30 Understanding and Meeting the Human Needs of Therapists
17:23 Developing People and Setting Expectations
19:07 Leading by Example and Building Trust
22:40 Accountability and Supporting Therapists
27:13 Recognizing and Appreciating Therapists' Success
31:04 Keeping Therapists Engaged and Motivated
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
35 min - Building A ‘Go-To’ Clinic: Knowing When It's Time: Signs You're Ready to Hire Your First (Or Next) Team Member
In this episode Dave O'Sullivan and Paddy Mulligan discuss the signs that indicate it's time to hire your first or next team member in your clinic. They emphasise the importance of knowing your numbers, understanding your gross profit, and having a clear vision for your clinic. They also highlight the need for systems and proper onboarding when bringing on new team members. The episode concludes with a teaser for the next episode, which will focus on creating a clinic culture that attracts and retains top talent.
Key Takeaways
Know your numbers and understand your gross profit to determine if it's the right time to hire.
Consider the roles and responsibilities that the new team member will have and how they align with your clinic's vision.
Implement systems and proper onboarding to set up new team members for success.
Create a clinic culture that attracts and retains top talent.
Chapters
00:00 Introduction and Overview
01:55 When is it Time to Hire?
09:08 Understanding Your Gross Profit
23:39 The Importance of Systems and Onboarding
27:36 Creating a Clinic Culture that Attracts and Retains Top Talent
Resources:Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
31 min - Building A 'Go-To' Clinic: 3 Skills I Wish I Knew Starting Out As A Clinic Owner
In this episode, Dave and Paddy discuss the three skills they wish they knew when starting their clinics. The first skill is having a vivid vision for the clinic, which helps to stay on track and set milestones for growth. The second skill is understanding the importance of the customer journey and creating a great customer experience. The third skill is how to hire and onboard staff effectively, ensuring they have clear roles and responsibilities and are set up for success. These skills are crucial for building a successful clinic with happy patients, happy staff, high profits, and freedom for the clinic owner.
Key Takeaways
Having a vivid vision for your clinic helps you stay on track and set milestones for growth.
Creating a great customer journey and experience is crucial for building a successful clinic.
Hiring and onboarding staff effectively is important for the success of your clinic.
Clear roles and responsibilities, along with setting up staff for success, are key in hiring and onboarding.
Revenue-generating activities should be the focus when hiring staff.
Leadership skills are essential for managing and motivating staff.
Chapters
00:00 Introduction and Overview
01:26 Chapter 1: The Importance of a Vivid Vision for Your Clinic
08:32 Chapter 2: Creating a Great Customer Journey and Experience
15:27 Chapter 3: Effective Hiring and Onboarding of Staff
19:26 Chapter 4: Setting Clear Roles and Responsibilities for Staff
21:18 Chapter 5: Focusing on Revenue-Generating Activities in Hiring
22:28 Chapter 6: The Role of Leadership in Clinic Success
23:15 Conclusion
25 min - Building A 'Go-To' Clinic: 2 Most Important Numbers Clinic Owners Need To Know For True Freedom
In this episode, Dave O'Sullivan and Paddy Mulligan discuss the two most important numbers that clinic owners need to know in order to gain true freedom. The first number is the 'money now' number, which is the amount of money needed to live comfortably and achieve success in the present moment. The second number is the 'financial freedom' number, which represents the amount of money needed to achieve long-term financial goals. They emphasize the importance of understanding these numbers and using them to make better quality decisions in the clinic. They also discuss the significance of budgeting, gross profit percentage, and strategic decision-making.
Key Takeaways
Clinic owners need to know their 'money now' number, which is the amount of money needed to live comfortably and achieve success in the present moment.
Clinic owners also need to know their 'financial freedom' number, which represents the amount of money needed to achieve long-term financial goals.
Understanding these numbers and using them to make better quality decisions can lead to true freedom in the clinic.
Budgeting, monitoring gross profit percentage, and making strategic decisions based on financial goals are essential for clinic owners.
By knowing their numbers and setting clear financial targets, clinic owners can work towards their definition of success and achieve a sense of control and stability in their business.
Chapters
00:00 Introduction and Overview
02:21 The Money Now Number
08:38 The Financial Freedom Number
12:26 Strategic Decision-Making
19:55 Understanding Financials
24:06 The Importance of Budgeting
26:08 Conclusion
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
28 min - Building A Go-To Clinic: The Biggest Mistake Clinic Owners Make That Causes Burnout And Zero Profits
Summary
In this episode, Dave O'Sullivan and Paddy Mulligan discuss the biggest mistake clinic owners make, which is allowing their business to consume their life. They emphasize the importance of defining success based on how you want to feel on a daily basis, rather than focusing solely on achievements. They also discuss the need to hire and manage staff effectively, as well as the importance of delaying gratification and recognizing when you're struggling. The episode concludes with practical steps for applying this information, including getting clear on your definition of success and understanding the financial realities of your business.
Key Takeaways
The biggest mistake clinic owners make is allowing their business to consume their life.
Define success based on how you want to feel on a daily basis, rather than focusing solely on achievements.
Hire and manage staff effectively to avoid being overwhelmed and to optimize your own energy and focus.
Delay gratification and make decisions that are sustainable over time.
Recognize when you're struggling and take steps to bring yourself back into alignment with what's optimal and sustainable.
Get clear on your definition of success and understand the financial realities of your business.
Chapters
00:00 The Biggest Mistake Clinic Owners Make
03:26 Defining Success Based on Daily Experience
07:26 Hiring and Managing Staff Effectively
09:06 Delaying Gratification and Making Sustainable Decisions
16:59 Recognizing and Addressing Struggles
23:43 Getting Clear on Your Definition of Success and Understanding Financial Realities
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
27 min - Building A ‘Go-To’ Clinic: 3 Hidden Traps That Almost Derailed My Clinic Purchase
In this episode, Dave O'Sullivan and Paddy Mulligan, Head Business Coach in the ‘Go-To’ Clinic Mentorship program discuss the importance of having a clear vision, financial accounts in order, cash flow management, and a growing clinic with undeniable proof on the P&L and balance sheet. They emphasize the need for a vision document that outlines the future goals and direction of the clinic. They also highlight the significance of having accurate and up-to-date financial accounts, as well as maintaining a healthy cash flow. Additionally, they stress the importance of having a growing clinic and setting realistic budgets based on historical performance.
Key Takeaways:
Having a clear vision is critical for the success of a clinic. It helps with hiring, retention of staff, and decision-making.
Keeping financial accounts in order is essential for obtaining loans and making informed financial decisions.
Managing cash flow is crucial for the stability and growth of a clinic. It allows for better decision-making and provides security during challenging times.
Having a growing clinic with undeniable proof on the P&L and balance sheet is important for obtaining loans and building confidence with banks.
Setting realistic budgets based on historical performance helps create a winning culture and ensures the clinic has the resources to achieve its goals.
Key Chapters:
00:00 Introduction and Background
06:48 The Power of Having a Clear Vision
13:39 The Importance of Keeping Financial Accounts in Order
19:13 Managing Cash Flow for Clinic Stability and Growth
25:11 Building a Growing Clinic with Proof on the P&L and Balance Sheet
29:29 Setting Realistic Budgets for a Winning Culture
32:17 Conclusion and Next Episode Preview
Resources:
Free Head Physio Systems 6 Step Checklist: https://thegotophysio.com/checklist/
Our Flagship ‘Go To’ Therapist Mentorship Program: https://thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: https://thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
For our Latest Updates, Be Sure To Follow Us On Social Media:
Facebook: www.facebook.com/daveosullivansportsphysio
Instagram: www.instagram.com/daveosullivanphysio/
LinkedIn: www.linkedin.com/in/daveosullivanphysio/
34 min - A Lower Limb Rehab Approach That Gets Instant Long Lasting Results
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
How To Deliver The Same Feeling As Hands On Treatment With Your Rehab Exercises
The 10 Step Approach I Use To Design Rehab Exercises With World Class Athletes That Have Failed Traditional Approaches
An Alternative Way To Think About Rehab Exercises Before Deciding On Your Exercise Choice
Applied Example Of The Rehab Principles Using The Soleus Slouch
And so much more…
Resources Mentioned In This Episode:
Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
Get Your Questions Answered: https://thegotophysio.com/questions/
For Therapists Not Quite Ready For The Mentorship Program Just Yet: https://thegotophysio.com/members
15 min - How To Work Smarter Not Harder When Using Hands On Treatment That Gets Long Lasting Results
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
- The Critical Importance Of Having A Strategy When Using Hands On Treatment Techniques- How To Use Hands On Techniques Without Your Patient Becoming Dependent On It- A Simple Way To Know Within 60 Seconds If Hands On Techniques Will Actually Help Your PatientAnd so much more…Resources Mentioned In This Episode:Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/Happy Progressing Patients Book: https://thegotophysio.com/book/Get Your Questions Answered: https://thegotophysio.com/questionsFor Therapists Not Quite Ready For The Mentorship Program Just Yet: https://thegotophysio.com/members19 min - Designing A Long Term Strategy For Success With Your Rehab Plans
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
The 3 Key Pieces Of Information You Need To Design A Successful Treatment Plan
How Top Down Cues Can Be Helpful In The Early Stages But Hinder Progress In Late Stage Rehab And What To Do Instead
A Simple Way To Achieving Thoughtless, Fearless Movement With Your Patients So They Can Always Get More In Value That They Pay You
And so much more…
Resources Mentioned In This Episode:
Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
Get Your Questions Answered: https://thegotophysio.com/question/
For Therapists Not Quite Ready For The Mentorship Program Just Yet: https://thegotophysio.com/members
19 min - How To Make Sense Of Your Objective Assessment With Information That Actually Empowers You To Get Results
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss;
Why The Objective Assessment We Were Taught In University Sets Us Up To Fail
How To Use Principles In Your Objective Assessment To Make Sense Of Your Patient’s Movement Habits
How A Shopping Basket Approach Can Give You Information That Empowers You To Act And See Results Even If You Are Not Sure Of A Diagnosis
And so much more…
Resources Mentioned In This Episode:
Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/
Happy Progressing Patients Book: https://thegotophysio.com/book/
Get Your Questions Answered: https://thegotophysio.com/question/
For Therapists Not Quite Ready For The Mentorship Program Just Yet: https://thegotophysio.com/members
22 min
About The Go-To Physio
From the publisher's feed
The Go-To Physio Podcast helps therapists differentiate themselves from other therapists by making sense of the most complex patients symptoms, effectively explain the problem & solution for complete buy in & design a bespoke step by step treatment plan for complete patient adherence while empowering your patients to build resilience that ethically increases your revenue, retention, referrals & reputation as the Go-To Therapist in your town!
Dave O'Sullivan is the Current England rugby league Head Physio, Best selling author, Private Practice owner & Founder of The Go-To Therapist Mentorship.