We all know that both patients and physicians play an integral role in the doctor-patient relationship. Yet this partnership isn't always as balanced as we might hope. Why might our patients become frustrated with us or feel uncomfortable in our office? Are there simple rules that we, as physicians, can follow to make a positive impact on this relationship, and to feel good about the connections we have built with our patients? Dr. Rob Lamberts, board-certified internist and pediatrician, and author of the popular blog Musings of a Distractible Mind, shares his insights on helping doctors and patients build a stronger rapport. Dr. Jennifer Shu hosts.