Cavell Group Analysts, Patrick Watson and Finbarr Begley join Doug Green in a conversation about how a seismic shift in the way people work, live and recreate is changing what companies and organizations need, and what companies who sell business services, must change. Watson and Begley discuss their company’s market research, a recent survey, and their perspectives on the changing landscape. We learn about how hybrid work might begin to settle into a more structured environment, and how that impacts the carrier and service provider community. The need to create actual teams, the need integrate and leverage Teams, and the need to make it all work together seamlessly, is discussed, just as 2023 promises to be a time when the service providers can distinguish themselves by offering customers productivity building tools.

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