The GrowthPro Edge

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Supply chain concerns are not just a "big company" problem. Rising costs, changing tariffs, product availability, fuel prices, supplier disruption, and fast-moving AI tools are all affecting how businesses plan, purchase, sell, and grow.

In this episode of The GrowthPro Edge, Denise Killian talks with Claudine Ogilvie, Co-Founder and CEO of Hivepix, about how business leaders can stop reacting blindly and start using their data to make better decisions.

Claudine shares why visibility matters, how disconnected systems slow teams down, and why clean, usable data is becoming one of the most important tools for protecting margins, planning ahead, and building a more resilient business.

Because while you may not be able to control tariffs, fuel prices, or global disruption, you can control how prepared your business is to respond.

In this episode, we talk about:

• The biggest supply chain threats businesses are facing right now
• Why AI is only useful when your data is usable
• How disconnected systems cost teams time and clarity
• Why visibility across suppliers matters more than ever
• How dual sourcing can help protect your business
• The importance of spotting supply issues before they become emergencies
• Why better data can lead to better decisions, stronger margins, and faster action

About The GrowthPro Edge: The GrowthPro Edge is a business and leadership podcast from The GrowthPro Group, created for leaders who want to grow smarter, lead better, and build stronger businesses.

Connect with Us: Visit our website: thegrowthprogroup.com

Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today.

Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected].

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What do young leaders actually want from work, and are you giving it to them?

In this episode of The GrowthPro Edge, Denise Killian sits down with leadership development expert Genevieve Sullivan of The GrowthPro Group for an honest conversation about what motivates today's emerging workforce, how leadership expectations are shifting, and what companies can do right now to better retain and develop young talent.

This episode is a good reminder that leading a new generation isn't about cracking a generational code. It's about showing up for the individual in front of you — and remembering that someone had to teach you too.

In this episode, we talk about:

• Why the "Gen Z is lazy" narrative misses what's really going on
• The "cliff dip" and what new grads are experiencing when they walk in the door
• How belonging, recognition, and growth are the real drivers of engagement
• The difference between managing someone and mentoring them
• How to build retention by focusing on the individual, not the generation label
• Why your first job as a new hire is really just to learn how to have a job

Find your next edge at TheGrowthProGroup.com.

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Is Gen Z really lazy, or are we missing the point?

In this episode of The GrowthPro Edge, Denise Killian sits down with Amber Lambert of Betson and her daughter Rila for an honest conversation about generational needs in the workplace. From recognition and flexibility to growth opportunities and brand reputation, this discussion breaks down what younger team members are really looking for and why it matters for operators, managers, and leaders.

This episode is a good reminder that many workplace needs are not actually generational. People want to be respected, recognized, developed, and given a reason to care.

In this episode, we talk about:

• Why the "Gen Z is lazy" label misses the bigger picture • How recognition can motivate younger employees to stay engaged • Why flexibility matters when hiring students and young team members • The importance of giving employees a clear growth path • How your brand, reviews, photos, and guest experience influence where people spend money • Why leaders need to stop discounting younger employees and start developing them

Find your next edge at TheGrowthProGroup.com.

Connect with Us:

Visit our website: thegrowthprogroup.com. Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today. Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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What's it really like taking over a family business?

In this episode of The GrowthPro Edge, Denise Killian sits down with Luke Adams to talk about the realities of stepping into leadership inside a multi-generational company.

From earning respect and navigating expectations to creating your own leadership style, Luke shares the challenges and opportunities that come with carrying on a family legacy while still pushing the business forward.

This conversation dives into leadership, growth, succession, and the lessons learned along the way.

🎯 In this episode: • The pressure of stepping into a family business • Why gaining outside experience matters • How to balance tradition with innovation • The realities of leadership when family is involved • Building your own identity inside an established company

Find your next edge at The GrowthPro Group

Connect with Us:

Visit our website: thegrowthprogroup.com. Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today. Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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Are memberships quietly hurting your business instead of helping it?

In this episode of The GrowthPro Edge, Denise Killian sits down with Lasertron founder Jim Kessler to talk about why memberships often fail to increase revenue—and what actually drives guests to come back.

Drawing from decades of real-world testing, Jim shares what many operators get wrong about frequency, loyalty, discounts, and customer behavior.

In this episode, you'll hear:

• Why memberships may attract your best customers but lower what they spend • Why repeat visits are driven by experience, not discounts • How social gaming and human connection can compete with in-home entertainment • Why becoming the "must-visit" place matters more than selling another offer

Find your next edge at TheGrowthProGroup.com.

Connect with Us:

Visit our website: thegrowthprogroup.com. Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today.

Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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What if you could have top-level marketing leadership—without the full-time cost?

In this episode of The GrowthPro Edge, we break down the real role of a Fractional CMO and why more Family Entertainment Centers are turning to this model to drive smarter growth.

If your marketing feels inconsistent, reactive, or disconnected from sales… this is the conversation you need to hear.

We're talking about:

• What a Fractional CMO actually does (and what they don't)
• The biggest marketing gaps FECs don't realize they have
• How to align marketing, sales, and operations for real results
• Why strategy—not just more posts or ads—is the missing piece

Stop guessing. Start leading your marketing with intention.

Find your next edge at GrowthProGroup.com

Show Notes

Episode Overview: Marketing isn't just social media posts and promotions—it's the engine that drives revenue. But most FECs don't have the structure, strategy, or leadership to make it work consistently.

That's where a Fractional CMO comes in.

This episode breaks down how this role helps operators move from scattered efforts to a clear, focused growth plan.

Key Takeaways:

1. Marketing Without Strategy Is Just Activity Posting more won't fix a broken system. Without direction, you're just staying busy—not growing.

2. Most FECs Are Missing Leadership, Not Effort Teams are working hard, but without someone steering the ship, results stay inconsistent.

3. Alignment Changes Everything When marketing, sales, and operations work together, revenue becomes predictable—not random.

4. Fractional Doesn't Mean Part-Time Thinking You're getting executive-level strategy—just without the full-time overhead.

Who This Is For:

• FEC Owners
• General Managers
• Marketing Teams feeling stuck or reactive
• Operators ready to scale smarter, not harder

Connect with Us:

• Visit our website: thegrowthprogroup.com.
• Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today.
• Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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Most operators track numbers. Very few actually use them.

In this episode of The GrowthPro Edge, we break down one of the biggest issues holding teams back right now: KPIs that exist on paper but don't drive action.

If your team is:

• Tracking numbers but not improving them
• Reviewing reports with no clear next step
• Setting goals that never turn into behavior

You don't have a KPI system. You have a reporting problem.

We walk through:

• The real reason KPIs fail (it's not the numbers)
• How to spot the disconnect between tracking and execution
• What a simple, usable KPI action plan actually looks like
• How to get your team to take ownership instead of just "checking stats"

This is about turning data into direction—and direction into results.

If your KPIs aren't changing behavior, they're not doing their job.

Connect with Us:

• Visit our website: thegrowthprogroup.com.
• Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today.
• Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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What does it really take to build a successful entertainment center from the ground up?

In this episode, Denise Killian sits down with Amber Lambert to break down what actually works when launching a new concept and what quietly kills it before it ever gains traction.

This isn't theory. It's what operators get wrong every day and how to fix it early.

In this episode:

• Why trying to be everything to everyone slows growth
• The mistakes that cost you money in games, staffing, and layout
• How to build an experience people come back to again and again

If you're building, expanding, or reworking your model, this one matters.

Connect with Us:

• Visit our website: thegrowthprogroup.com.
• Book a Free Call: Ready to start your own growth journey? Set up a free growth call with one of our coaches today.
• Get in Touch: Have an idea for the show or want to be a guest? Email Denise at [email protected]

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What if the thing holding you back isn't effort—but lack of clarity?

In this episode of The GrowthPro Edge, Denise Killian sits down with Chris Moyer to unpack how mentorship and coaching unlock growth, create structure, and help leaders find the right path faster. From real estate to running multi-location entertainment centers, Chris shares how coaching changed everything.

You'll walk away with clear, practical insights on how to lead with more direction and less guesswork.

• Why coaching isn't about answers—but asking better questions • How structure and metrics create clarity across your team • The power of "grace to fail" in building stronger leaders

Find your next edge at: https://www.growthprogroup.com

About The GrowthPro Edge The GrowthPro Edge delivers real conversations with industry leaders focused on sales, leadership, and growth. Each episode is designed to give you practical tools and perspective you can apply immediately in your business.

New episodes drop every Thursday at 1:00 PM CST.

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Consumers are pulling back—and operators everywhere are feeling it.

In this episode of The GrowthPro Edge, Denise Killian shares a real conversation from a recent GrowthPro Peer Talk with operators across the FEC industry. The topic is simple but urgent: what do you do when guests are spending less?

This isn't theory. It's what operators are seeing right now—and how they're responding.

In this episode: • What's actually happening with consumer spending right now • Where operators are seeing the biggest slowdowns • Practical ways to adjust without cutting your value • How to stay relevant when guests become more selective

If your numbers feel tighter than they should, this is the conversation you need to hear.

About The GrowthPro Edge The GrowthPro Edge delivers real-world strategies for sales, leadership, and operations in the Family Entertainment industry. Each episode focuses on practical actions that help you grow your business, develop your team, and improve performance where it matters most.