The Guest Cast

Rand mistakenly leaves a note saying that he "beat up" a stranger's car in Italy, then later struggles to find his parked car, leading to a surprising conversation with the hotel valet.

The co-founder of SparkToro and Moz, Rand Fishkin and his wife Geraldine visit "the family" in Europe and get a deal on a high end hotel in the off season, but will there be savings when Rand crashes into a vehicle on their drive down the Amalfi Coast?

In this second episode of The Guest Cast, hosts Andy and Tyann discuss how family heritage and hospitality skills are intertwined into the guest experience.

WHAT TO DO NEXT

• Subscribe to the podcast
• Leave us a rating and a review
• Share on your social media
• Send to a friend

Learn more about intertwining hospitality in the guest experience with your guests at touchstay.com.

Would you like to be a guest on The Guest Cast? Send your story to [email protected].

We discuss how a dimly-lit cave and shopping at Louis Vuitton dramatically altered Alissa’s experience as a guest – and how she now applies the VIP feeling to her own business.

Alissa Cincotta is the editor of Behind the Shutter and the wife of world-renowned photographer Sal Cincotta.

Her captivating story takes us to the depths of a small winery in Italy and then on to Napa Valley during the California wildfires.

In our first episode, Alissa leaves Touch Stay hosts, Andy and Tyann, enthralled by a bottle of limoncello, and shares a simple technique that a luxury resort used to make her and Sal feel like VIPs on their honeymoon.

WHAT TO DO NEXT

• Subscribe to the podcast
• Leave us a rating and a review
• Share on your social media
• Send to a friend

Learn more about creating your own VIP experience with your guests at touchstay.com.

Would you like to be a guest on The Guest Cast? Send your story to [email protected].

Now Recording: Stories and lessons from guests about how an interaction with hospitality changed their travel.

Who will you hear from?

– Rand Fishkin with SparkToro – John McElligott with York Exponential– Alissa Cincotta with Behind the Shutter– and many more.

Interested in being a guest? Email [email protected] with your story today.