The Guiding Voice

Winning Customers through showing them what they want | Tom Noser | #TGV183

Customers don't know what they want

SAAS, Entrepreneurship Podcast, Produce management, Entrepreneurship

Customer Excellence can be defined as “A long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value”

Customer is the king and the king has many options these days. Businesses need to see problems through the customer’s eyes and resolve them proactively for long term/sustainable business

In this episode with Tom Noser, we had the following pearls of wisdom on Customer Excellence in #TGV183:

• 0:00:00 Start
• 0:01:00 About Tom Noser
• 0:02:00 Top 3 things that helped Tom in his career so far
• 0:04:38 How to find out customer expectations?
• 0:08:00 Creating a Product Vision
• 0:09:58 How can we love our customers
• 0:11:18 Suggesting the next big thing to do.
• 0:15:02 Collaboration is hard but important to do.
• 0:16:20 Future is going to be better than today.
• 0:18:46 Fame or Money- How to decide?
• 0:23:10 How you learn from your Job.
• 0:24:57 Trivia Section.

About the Guest:

An individual with experience of 20+ years in leadership positions with organizations of all sizes, from startups to middle-size companies.

He has founded Fortune's Path and writes podcasts about how virtue can love can win customers. 

Connect to him on LinkedIn:

https://www.linkedin.com/in/tomnoser

His website:

www.fortunespath.com

Connect with the #TGV hosts on LinkedIn:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

Don’t forget to mail your suggestions and feedback.

Email: [email protected]  or WhatsApp: +91 9494 587 187 

Follow our social media pages for upcoming events and episodes.

#customer excellence,  #internship, #startup, #naveensamala, #sudhakarnagandla, #customerexperience, #customerloyalty, #growth, #customermindset, #customerservice #customersatisfaction #customerappreciation, #business, #customerfeedback, #customer review, #cx, #marketing, #customer, #smallbusiness, #digitalmarketing #happy customer, #customer journey, #customers, #happy customers, #feedback, #reviews, #sales, #customer success, #customercare, #review, #entrepreneur, #customer reviews, #user experience, #customers first, #customer engagement, #customer loyalty, #cx, #customer experience, #customer excellence strategy, #customer excellence service, #love

Explore more at: https://www.theguidingvoice.net

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Data Science or Data Analytics? Which is right career choice for you? | Zubin Saini | #TGV182

Genre: Data Science, Career Development, Data Analytics

We live in a world surrounded by data. Very few are aware how this data is literally a goldmine for all businesses. This is due to the vast amount of information these small chunks of data contain which can be transformed into big decisions. All modern companies need a data scientist and analyst for them to make decisions based on customer response and satisfaction. Tune in to hear inputs from an experienced data scientist who has worked through many companies and multiple roles.

In the episode:

• Zubin’s career journey and top 3 things that contributed towards his career. (2:33)
• Difference between Data Science and Data Analytics. (8:25)
• How can data science help businesses? (12:09)
• Technologies in Data Analytics and where to start? (19:23)
• Evolution of Data Science and Future trends. (24:14)
• Career opportunities in field of Data Science and Analytics (29:10)
• Rapid fire questions (34:10)
• What is your one advice for those aspiring to make big in their careers? (36:46)
• Trivia on Computer Virus (39:16)

About Zubin: 

Zubin is currently helping start-ups in an external role to incubate Analytics and ML/AI in-house and providing analytical solutions. He has a B. Tech from IIT Delhi, and a Post Graduate Diploma in Management from IIM Calcutta.

He started his professional journey with Absolutdata, right after engineering, which he left after a year to join IIM Calcutta. After his PGDM, he worked with Ernst and Young and then back to Absolutdata, where he worked for eight years. After a short stint with Oyo leading their Pricing algorithm, Zubin now works as an independent consultant in the field of Data Analytics.

Connect with Zubin on LinkedIn:  

https://www.linkedin.com/in/zubin-saini-329870b/

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

#datascience, #dataanlytics, #data, #data analyst, #career, #business, #db, #data management, #career development, #naveen samala, #tgv, #theguidingvoice, #sudhakarnagandla, #career guidance, #coaching, #mentoring

Explore more at: https://www.theguidingvoice.net

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Effective Performance appraisal discussions| Nikeeta Gupta | TGV Episode #181

Genre: Employee Performance, Appraisal Discussions, Business, Human Resources, Organization.

Performance appraisal discussions are one of the major pillars for the success of organizations. If you take into account the working of any organization, you will come across the term performance appraisal discussions.

It is the assessment of the employee’s job performance by the organization as measured by the competency expectations set out by them which is done periodically.

It helps increase the quality of the work of the employee and thereby increasing the overall quality of the organization. 

Performance appraisal is not about salary hike. This has been a myth for a very long time. 

One can have a meaningful conversation with the manager who can help the individual become better at work by getting the feedback.

Feedbacks aren’t just a criticism. They are constructive criticism for the betterment of the individual. 

One should take it in a positive manner and apply it to his work to become better.

Tune in for more of her insights on Performance appraisal discussion!

In this episode you will listen to: -

• Nikeeta's Career Journey (3.28)
• Top 3 things that was helpful (4.17)
• Importance of performance appraisal for any organization (7.14)
• Myth in performance appraisal (8.40)
• Evolvement (10.52)
• Dos and Don’ts- Manager Perspective (15.00)
• Dos and Don’ts – Employee perspective (18.44)
• Difference in performance appraisal process in different sectors (22.56)
• Trends to foresee (24.25)
• Rapid fire (27.45)
• Words to process for those who want to flourish their career (29.45)

Tune in for more!

About the Speaker (Nikeeta Gupta):

A seasoned HR professional, hands on experiencing and executing Management and Organization Development projects for large and mid-sized organizations. She also has worked in the field of hospitality, food, BFSI and IT sector. Currently, she is working as HRBP for sales. She completed her MBA from Dublin Business School Ireland with Human Resources as a major.

Follow her on Linked in:  https://www.linkedin.com/in/nikeeta-gupta-30639939/

Connect with the hosts:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

#Performance#Appraisal#Business,#Human Resource#Organization.

Explore more at: https://www.theguidingvoice.net

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Unconventional Journey in becoming an IT Engineer Manager

Genre: IT, Management, Career Guidance, Career Switch.

Do you feel like you made the wrong choice of majors in your young days?

Do you aspire to change your career path?

Does software and coding excite you?

Don’t worry you have landed on the right spot!

Switching a career from a non-technical background to a technical one is quite difficult, and one might face many challenges while doing so. 

In today’s episode we have Vivek Pohre, he has completed his degree in B. Com but now he is working as a software engineering manager. 

This is an extensive guide for everyone who wants to make a switch in their careers.

In the episode:

• Vivek’s Career Journey so far (3:35)
• What kind of challenges did you face in learning technologies? (17:16)
• What’s one thing that bothers you most? (30:29)
• How do you keep yourself up to date with contemporary technologies? (35:59)
• What kind of trends are you seeing in the role of an engineering manager? How will it shape up in next 5 years or so? (39:03)
• Rapid Fire Round (42:33)
• What is your advice to those aspiring to make BIG in their careers? ()

About the Guest:

Vivek is currently managing a UI Platform in supply chain technology. He started his career  as a Web Designer and graduated as a Tech Lead. Has spent more than 15+ years in Web Technologies as an Engineer. Unlike most of the Engineering leaders, one thing that stands out for Vivek is that he is from B. Com background but learnt nuances of web development from scratch with self-interest and help of his friends & colleagues.

Connect with Vivek on LinkedIn:

https://www.linkedin.com/in/vivek-pohre-479304b/

Hosts:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

Books recommended in the episode:

Indistractable, authored by Nir Eyal

https://www.amazon.in/Indistractable-Control-Your-Attention-Choose/dp/194883653X

Explore more at: https://www.theguidingvoice.net

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Make the Impossible Possible | Varsha Gupta |  TGV#179

Genre:

Entrepreneurship, Law, Insolvency and Bankruptcy

“Success is the point where your most authentic talents, passion, values, and experiences intersect with the chance to contribute to some greater good.”

~Bill Strickland According to MacArthur Fellowship.

Varsha's Insights per timeline:-

• Guest Introduction- 0:00
• Dreams to Reality- 4:03
• Know about the organization "Bettering Results" -4:45
• Make the Impossible possible -06:15
• Role of Honest Dreams in your career- 06:55
• How to deal with challenges- 08:45
• Some beautiful tips -10:36
• Trivia- 11:40

About the guest:

Varsha Gupta is a young and inspiring lady who co-founded Bettering Results and worked at Shardul Amarchand Mangaldas and Co.

Connect with her on LinkedIn: https://www.linkedin.com/in/varsha-gupta-917819102

Connect with the Hosts on LinkedIn:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

Don’t forget to mail your suggestions and feedback.

Email: [email protected] 

WhatsApp: +91 9494 587 187 

Subscribe to our social media for upcoming events and episodes.

#entrepreneurship, #betteringresults, #everythingispossible, #dreams, #smalltowndreams, #honestdreams, #makeitbig, #learnnew

Explore more at: https://www.theguidingvoice.net

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The Need for Reinvention | Nadya Zhexembayeva | TGV178

Genre: Reinvention and Development, Career Guidance.

In today’s world where everything keeps changing and disrupting after a particular period of time, organizations need to improve and analyze every mistake they make and get the best out of these situations of difficulty. It is the job of a CRO (Chief Reinvention Officer) to do the aforementioned task for the company and prepare for the drastic changes a company or organization may go through even before it occurs.

In the episode:

Nadya’s Career so far. (2:54)

What is reinvention? (5:04)

How does reinvention help an individual/organization? (6:45)

Ways to reinvent ourselves! (9:25)

How does reinvention take place in big companies, and does it help them? (13:30)

How and why do some companies fail to reinvent themselves? (17:45)

Rapid Fire Round (21:20)

What is your advice to those aspiring to make BIG in their careers? (24:54)

About the Guest:

Nadya is a consultant, writer and a TEDx speaker. She helps organizations and companies to change their mistakes, change and disruptions into new opportunities to help them grow and prosper. She specializes in re-invention and also has her own business. She has worked for many big companies such as the Coca-Cola Company, ERG, Kohler, L'Oreal, IBM, CISCO, Erste Bank, Henkel, Knauf Insulation to help them reinvent their products, processes and leadership practices.

Follow the guest on LinkedIn: https://www.linkedin.com/in/nadyazhexembayeva/

Connect with the hosts on LinkedIn:

Naveen Samala:

https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: 

https://www.linkedin.com/in/nvsudhakar

 #innovation, #reinvention, #reinventing, #cro, #CXO, #tedtalks, #connecting, #tgv, #naveensamala, #sudhakarnagandla, #podcast, #podcastepisode

Explore more at: https://www.theguidingvoice.net

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Topic 

Battlefield to boardroom strategies| Col. Tarun Kumar | TGV Episode #177

Genre

Professional speaker, Influencer, Motivation, Strategies, Leadership.

Summary

Nowadays, the word leadership is seen everywhere, from school to business, from home to work and so on. What does leadership mean to you?

How do you work on your leadership quality?

Leadership is one of the important qualities a human should possess within.

No one is born a leader. It’s him who becomes a leader by leading others in the right path. A leader should be brave, confident, determined, strong and resilient. He should accept the vulnerabilities he has and move forward. He should rise from where he fell.

Leaders not only guide people the right way, they are for them, leading throughout their life through adversities and uncertainties. 

The lives of the great leaders Mahatma Gandhi, Indira Gandhi, Nelson Mandela and Obama is itself an example for- ‘once a leader, always a leader’.

One should always develop their leadership quality. You should be the leader you wish you had.

Being a leader is not about being superior to others, it’s about how you strategically plan all the resources together that benefits the society as a whole.

A true leader always listens to the voice of the people he leads.

In this excerpt you will listen to: -

• “Roller-coaster” career journey (3.12)
• Top 3 things that helped him so far (6.16)
• Why ‘battlefield to boardroom strategies’ (7.22)
• Leadership in battlefield Vs Leadership in boardroom (9.13)
• Cooperate world and Military world (10.26)
• Qualities for developing the leadership quality in you (16.55)
• Why should a leader accept his/her vulnerabilities and flaws? (18.48)
• Various domains and uncertainties (26.13) 
• Word of advice for those leading mission critical projects (29.38)
• Rapid fire round (35.27)
• Advice for those who want to flourish their career (38.00) 

Tune in for more inspiring insights from the world of the Indian army! 

(Link to youtube)

About the Speaker (Col. Tarun Kumar):

Sir. Col. Tarun Kumar has been passionate over 30 years for helping people to re-discover themselves. He is an author, leadership coach and a speaker. He shares real life experiences, thought provoking strategies and case studies to create an insight in the people who he is talking to. He is specialized in boardroom strategies where he shares inspiring stories to drive to develop young people’s leadership. He is also an influencer and a leadership Coach who helps in Organizational Transformations through Effective Interventions creating an environment of Trust & Team Work.

He is a B.Sc. Hons graduate. He was also a student of Indian Hotel Management, New Delhi. He learnt the culture of hospitality and courtesy from there. From there he moved to the armed forces -Indian Army. He moved across the globe as part of a UN peacekeeping mission. He also trained cadets at the premier National Defense Academy. He is basically the force multiplier who can transform one’s life. 

Follow him on Linked in: - https://www.linkedin.com/in/tarunk17/

Connect with the hosts:

Naveen Samala

https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla

https://www.linkedin.com/in/nvsudhakar

#Professionalspeaker, #Influencer, #Motivation, #Strategies, #Leadership, #IndianArmy, #Army, #Speaker, #CorporateWorld

Explore more at: https://www.theguidingvoice.net

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Career Planning and Personal Development | Anand Vaishampayan | TGV 176

Know the Guest:

Anand Vaishampayan is a Career Coach, Resume Reviewer, and a great Youtuber

Currently working as a Delivery Manager at Zensar Technologies in Pune.

Genre:

Career Planning, Passive Learning, and Observational Learning

Is Career planning important?

Is it easy to have a long lasting career?

When do you think one should start preparing for personal development?

In the TGV discussion with Anand Vaishampayan, we had the following insights per timeline:

• Why is it important to fail early? (4:55)
• What is learning by observation? (6:35)
• Why prepare for the Long Term? (08:02)
• The Myths about career planning (9:52)
• Why we should be ready for translation (11:33)
• The correct time for personal development(15:30)
• Why Guiding others important? (19:05)
• Be patient, amazing things will happen to you. (21:15)

Connect with the Guest:

https://www.linkedin.com/in/anand-vaishampayan 

Connect with the hosts of TGV: 

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla:  https://www.linkedin.com/in/nvsudhakar

#career, #personal development, #observationallearning, #amazingthings, #beginwithend, #careerplanning, #itprofessional, #inspiration, #naveensamala, #sudhakarnagandla, #tgv, #career guidance

Explore more at: https://www.theguidingvoice.net

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Know the guest:

Jagdish Belwal (CXO, CIO Advisor, Angel Investor and Management Expert)

Topic:

Being a different technology Manager / Professional

Genre: Leadership, Career Enhancement, Career Development, Professional Likeability.

Reached CXO level but confused about connecting with others?

Want to become a desirable leader?

Don’t worry you have landed at the right place!

Being a better manager and leader is a difficult task. People often make many mistakes which slows down the pace of the career. This not only affects the person but also the employees working under him and the company itself. Join the podcast with an experienced manager and a leader and hear his inputs on how you can become a unique, strong and a likeable professional/ leader.

In the episode:

Jagdish’s Career Journey (4:40)

Jagdish’s Top 3 things that helped him grow his career. (10:10)

How do we make ourselves strong and resilient? (13:07)

How can one become a unique leader? (23:45)

Top 3 Leadership Traits (28:21)

What should a good leader avoid doing? (32:33)

Fun Personal Questions for Jagdish (35:55)

Rapid Fire Round (40:59)

What is your advice to those aspiring to make BIG in their careers? (42:14)

About the Guest:

Jagdish is a Business Leader, turned CIO, turned Digital Transformation Advisor, Disruptive Growth coach, Angel Investor & Advisor CIO. He co-founded Automotive world's largest CRM program in Tata Motors which is deployed to 50000+ users in 5000+ outlets. This helped Tata Motors reach top of CSI in CV and be consistently in top 3 in PV businesses. He is a founder member of CIO Angel Network (CAN), through which he invested in a diverse set of start-ups. He also hosts a famous talk show on LinkedIn - ClarITea Chat every Saturday which recently completed its 25th 

episode milestone.

Links:

Connect with Jagdish on LinkedIn: https://www.linkedin.com/in/jagdishbelwal/

Hosts:

Naveen Samala

https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla

https://www.linkedin.com/in/nvsudhakar

#leadership, #quality, #qualityleader, #connecting, #peopleperson, #tgv, #naveensamala, #sudhakarnagandla, #podcast, #podcastepisode, #leadershipfirst, #peoplefirstleadership, #CEOcoach, #cioadvisory, #global cxoseries

Explore more at: https://www.theguidingvoice.net

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Data Curiosity | Insights from a real time Data Scientist | Harish Kingre | TGV Episode #174

Genre:

IT and Software, Data Science, Data Management, Python, Data Curiosity

Data science is an interdisciplinary field that uses scientific methods to extract, analyze data and implement the observations or results in various domains to boost the profitability and productivity of a company. Data Curiosity is the ability or quality of employees that work in data driven organizations to persistently seek for new or existing data and make more informed decisions based on it.

In the episode:

•   Harish’s Career Background and Highlights. (2:00)
•   How do we deal with data and what is the role of data scientist? (4:40)
•   What is data curiosity in general? (6:20)
•   How does data curiosity help in solving real world problems? (9:01)
•   How can we create curiosity among the employees? (13:00)
•   Future and Scope of Data Science. (14:33)
•   Rapid Fire Questions. (15:52)
•   What is your advice to those aspiring to make big in their careers? (18:50)
•   Trivia on Computer Mouse (20:08)

About the Guest:

Harish has expertise in creating insights using data and converting data/idea into a product. He has vast experience in data science, in SAS, R, and Python in different analytical projects. With his deeper understanding of the commercial, retail, Agriculture and Banking domains, he delivered projects with Retail chains, Agriculture Giants and Microsoft. Harish also likes to write poems.

Links:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

#datascience #datacuriosity #data #bigdata #computerdata #tgv #naveensamala #sudhakarnagandla #podcast #podcastepisode

Explore more at: https://www.theguidingvoice.net

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