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- (01:17) - Welcome and guest intro – Dr. Mike Sonick and panel
(03:20) - Why he wrote Treating People, Not Patients(10:43) - Danny Meyer’s hospitality lessons for dentistry(11:39) - Vulnerability over fear – the anti-fear exam philosophy(18:55) - Details matter – move the salt shaker mindset(21:00) - Tangibles – menus, names, aromatherapy, Unreasonable Hospitality(22:00) - Can you teach hospitality – vision and hiring for teachability(23:43) - We’re in the hospitality business that does dentistry(25:48) - The NLP coach moment – from unconscious to systemized competence(26:52) - Is hospitality teachable – experiential training(28:05) - Hiring filter – who wants to be taught and who doesn’t(29:31) - The step-by-step hiring funnel – Culture Index, Zoom, shortlist(34:58) - Transformative mindset, mentorship, and awareness(41:19) - Roles, ethics, and why most complaints are about the team(57:08) - AI vs hospitality – why human connection still wins(01:00:27) - Coachman’s five traits recap and Mike’s integrity moment(01:02:12) - Above and beyond – car service, post-op care, referrals(01:05:27) - The Ritz story and wrap-up(01:07:01) - Where to get the book and weekly team training on YouTubeFollow our hosts on Instagram:
Dr. Ingrid Murra
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Dr. Kyle Stanley
Dr. Christian Coachman
The Happy Dentist Podcast
The Happy Dentist is a Two Front Podcast // Brought to you by The Two Front Media Network
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