The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes welcomes back attorney Evan Sampson to explore the legal risks behind common dental practice decisions. They discuss how AI is raising questions around recording consent, patient privacy, and responsibility for automated chart notes. Evan also highlights potential pitfalls involving insurance billing, routine copay waivers, provider credentialing, and marketing practices.

The conversation covers the privacy concerns surrounding responses to negative online reviews and the importance of documenting employee performance before termination. Throughout the episode, Evan emphasizes clear policies, accurate records, and professional guidance as technology and practice operations evolve.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.postschell.com/attorneys/evan-m-sampson
• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Timothy Kosinski to discuss the evolution of implant dentistry and the lessons behind placing more than 21,000 implants. Dr. Kosinski shares his perspective on overtreatment, preserving natural teeth and bone, and choosing treatment based on each patient's needs.

He explains how clear communication, patient education, and a trusted team support case acceptance, while digital planning helps clinicians work toward more predictable outcomes. They also explore why mentorship, continued education, and giving back can help dentists navigate burnout and build a fulfilling career.

Be sure to check out the full episode from the Dentalpreneur Podcast!

On today's episode, Dr. Mark Costes sits down with Dr. Timothy Kosinski to discuss the evolution of implant dentistry and the lessons behind placing more than 21,000 implants. Dr. Kosinski shares his perspective on overtreatment, preserving natural teeth and bone, and choosing treatment based on each patient's needs.

He explains how clear communication, patient education, and a trusted team support case acceptance, while digital planning helps clinicians work toward more predictable outcomes. They also explore why mentorship, continued education, and giving back can help dentists navigate burnout and build a fulfilling career.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://smilecreator.net
• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes breaks down how every patient interaction can influence trust, retention, and referrals. Using a conservative example, he illustrates how a patient's lifetime value could reach $45,000 when referrals are included. He introduces the three E's of energy, empathy, and edification, and explains how teams can apply them from the first phone call through post-op follow-up.

Through practical examples of greetings, confirmation texts, and personal conversations, he shows how thoughtful handoffs help patients feel comfortable with each person they meet. He also shares why involving your team in creating and practicing these systems is essential to delivering a consistently welcoming experience.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Dr. Tom Fowle for a webinar on managing complications in implant dentistry. Using real cases, Tom walks through a fractured buccal plate, a sinus perforation, and the factors behind early implant failure.

He also explains why tissue, occlusion, and careful treatment planning matter long after an implant is placed. The conversation closes with practical pre-op checks and a memorable case that shows the value of staying calm, assessing the problem, and knowing when to ask for help.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes continues his live workshop with a practical look at hiring and onboarding. He explains why asking a new employee to shadow someone for a couple of days rarely prepares them for the job. Mark breaks training into two stages: an introduction to the practice, its people, and its values, followed by training for the specific role.

He shares how clear expectations, capable trainers, and 30, 60, and 90-day benchmarks help new hires see what success looks like—and help leaders spot where more support is needed.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes shares part of his live workshop on building a systems driven dental practice. He recalls returning to work just four days after neck surgery because his practices depended on him to keep running—a turning point in how he thought about ownership.

Mark explains why clear systems, team involvement, and accountability give owners room to step away. He also walks through setting goals and core values, and why dentists should strengthen their first practice before expanding to another.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes talks with psychotherapist Tiffany Castellanos about anxiety, burnout, and the pressure dentists put on themselves. Tiffany explains how high standards can turn into perfectionism, making it harder to delegate and easier to mistake anxiety for a leadership problem.

They also discuss why professional success can feel empty when life outside the practice gets neglected, plus practical ways to interrupt rumination and recognize when it's time to seek support. Tiffany shares what dentists can expect from therapy and how to find an approach that fits their goals.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• tiffanycastellanos.com/free-guide
• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes and Dental Success Network co-founder Michael Lomotan answer questions from DSN members. They start with a challenge many practice owners know well: how to hold a team accountable without becoming everyone's reminder system.

Mark then looks back at his decision to grow to 16 practices and explains why he would focus on profitability, location, and room to expand if he were starting over. They close with questions to ask before selling to a DSO, including how the deal is structured and what happens to the portion of the practice's value that isn't paid at closing.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes speaks to DSI Mastermind members about the difference between having the right information and putting it to work. He encourages owners to ask for help, take responsibility for what's happening in their practices, and use the experience of the people around them. Mark then breaks down what effective leadership looks like: clear expectations, useful training, regular feedback, and accountability that helps team members grow. He also shares a way to move larger projects forward by defining the outcome, assigning responsibilities, setting deadlines, and checking progress with the team. It's a reminder that reaching the next goal takes more than a good idea—it takes consistent execution.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes talks with BoomCloud founder Jordan Comstock about rising practice costs, flat PPO reimbursements, and the write-offs that can quietly erode profits. Jordan explains how patient membership plans can create recurring revenue, strengthen retention, and give owners more freedom to decide which PPO contracts are worth keeping. They cover where to find new members, from existing patients to local businesses, and how to get a plan started. The conversation also explores how a loyal patient base and predictable revenue could affect a practice's value when it's time to sell.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

• https://boomcloudapps.com
• https://www.truedentalsuccess.com
• Dental Success Network
• Subscribe to The Dentalpreneur Podcast