Your new hire isn’t “bad” after three days, they’re lost in your system. When we throw someone into a busy dental office with a login, a quick tour, and a vague “just ask questions,” we create office survival training. That is not onboarding, and it is one of the fastest paths to turnover, resentment, and the feeling that you can never keep a solid dental team.

I break down why dental experience doesn’t automatically translate into performance in your practice. Every office has a different pace, different expectations, different practice management software, and a different way of communicating with patients. Even talented, experienced people can struggle more when they feel pressure to prove themselves and don’t feel safe admitting what they don’t know. We talk about how inflated expectations and low psychological safety quietly destroy trust, and what to do instead if you want real employee retention.

Then we get practical: assign one trainer, not a whole department, and build an onboarding system that does not live in the brain of your best employee. I share how to create a simple training framework by role, set standards without scaring good people away, and use a 30-60-90 day onboarding plan so learning happens in the right order. The goal is a practice that runs smoother, trains faster, and keeps great people because the environment makes it safe to ask questions and grow.

If you want more structure like this in your dental practice management and leadership, subscribe, share this with a practice owner friend, and leave a five-star review so more dentists can find the show. What is the first change you will make to your onboarding this week?

Check out the Growth Program Here

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Your great employee just became a bad leader... what happened?

This episode unpacks why even the best employees aren't fit for leadership and how to tell if you've promoted the wrong person. From the traits that make a good lead to awkward demotions, you'll learn how to avoid expensive mistakes (and what to do when you've already made one).

Topics discussed:

• Why great employee struggle in leadership roles
• How to tell if someone's in the wrong seat
• The yearly leadership "invite"
• How to demote without losing them
• The accountability chart that takes you out of every decision
• An exercise that reveals how unclear your roles really are
• Skills that every lead needs

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Successful, functioning, but secretly miserable? There's a name for what you're feeling, and it isn't burnout.

In this episode, Dr. Corey Keyes, sociologist and author of Languishing: How to Feel Alive Again in a World That Wears Us Down, breaks down what's really happening when life looks good on paper but you feel “off.”

He calls it "languishing" — and you'll learn how to tell if this is you, the five things that can pull you out of it, and where to start once you know.

Topics discussed:

• The difference between burnout and languishing
• Why so many people are languishing
• Diagnostic criteria for languishing
• What older adults can teach us about relationships
• The five vitamins of flourishing
• Active vs. passive leisure (and the cost)
• The 14-question self check-in

Grab Dr. Corey Keyes’ book:

https://www.amazon.com/Languishing-Alive-Again-World-Wears/dp/0593444620

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

You’re alone in your office after hours, staring at the numbers, and you can feel it: the practice has more potential. The hard part isn’t the math. The hard part is saying “production goals” out loud without feeling like you’ve betrayed patient care or turned into a salesperson. We’ve been trained to talk dentistry, not revenue, so it makes sense that money talk can feel awkward, corporate, or even greedy. 

We walk through a simple but powerful reframe for dental practice management: if you don’t define what production, growth, and profit mean, your dental team will define it for you, and it often turns into pressure, discomfort, and underpresented treatment. That discomfort leaks into case acceptance, financial conversations, and patient trust. Then we use three questions to anchor the conversation in ethics and confidence: do patients need what we recommend, do we do good clinical work, and do we take great care of people through the full experience? When those are true, presenting treatment becomes clarity, not manipulation. 

From there, dental office metrics stop being “just numbers” and start representing value provided: pain relieved, teeth saved, disease treated, confidence restored. We also make the case that healthy dental practice profitability can improve patient care by funding better technology, training, team retention, and a calmer practice culture that isn’t desperate for every yes. If you want a stronger, more aligned team and sustainable dental practice growth, this is the mindset shift that makes the leadership conversations easier. 

Subscribe to Dental Practice Heroes, share this with a practice owner who hates talking about money, and leave a review so more dentists can find it. What’s the one “number” you want your team to see as patient impact?

Check out the Growth Program Here

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

One strategy. An almost infinite ceiling. And most of your competitors aren't willing to do it.

In this episode, founder of The Dental Marketer Michael Arias breaks down the no-cost strategy he calls ground marketing. You'll learn what it actually takes to get results, from the exact scripts to use with local businesses to how to identify the person on your team built to run it.

Topics discussed:

• The REAL framework that makes ground marketing actually work
• What most people get wrong about ground marketing
• The apartment complex playbook
• What to say when you walk into a new business
• How to work events and fill your signup sheet
• The locations most owners overlook
• Traits the person in charge needs to have
• The mindset shift that helps you overcome rejection

Connect with Michael Arias:
https://thedentalmarketer.org/

Listen to The Dental Marketer podcast:
https://thedentalmarketer.site/podcast

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Most practices are either tracking nothing, tracking everything, or tracking the wrong things entirely — and the result looks the same: a busy practice you can't fully control.

This episode will tell you what metrics actually matter and what they're telling you about your practice. Learn how to track KPIs without getting overwhelmed, use data to find trends, and solve problems in your practice.

Topics discussed:

• KPIs to check every week
• What each metric say about your practice
• 4 scorecards for running your practice
• How to use KPIs to track team performance
• Leading vs. lagging indicators
• The dumbest data point in dentistry
• Why a dashboard you check monthly is useless
• The treatment plan acceptance trap

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Cancellations are up, no-shows are almost expected — and most owners are handling it the wrong way.

In this episode, Carrie Webber of Jameson Group walks through what every person in your practice can start doing today to keep patients on the schedule. You’ll learn exactly what to say to patients to get them to show up, the front desk mistake that costs you appointments, and the unexpected reason patients don’t follow through..l

Topics discussed:

• Three issues every practice is dealing with right now
• Why cancellations and no-shows have increased
• The first step to fixing a cancellation/no-show problem
• The strategy most owners try (and why it doesn’t work)
• Seven value-building skills every role needs
• The burnout problem hurting your patient experience
• How to audit your entire patient experience in one day
• The front desk mistake that loses patients before they book
• Power words that ensure patients show up
• The biggest obstacle to patients getting treatment

Connect with Carrie Webber:

https://jmsn.com

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Title Options:

1. Stop Charging Cancellation Fees — Do This Instead
2. Say This and Watch Your No-Show Rate Drop
3. The Words That Get Patients to Actually Show Up
4. The One Phrase Your Front Desk Needs to Stop Saying
5. Stop Saying This to Patients and Improve Your Cancellation Rate

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

There's one thing standing between you and a practice that runs without you: delegation. And you're probably doing it wrong — even if you have a leadership team in place.

In this episode, the DPH coaches break down the mistakes most owners make when they delegate and how to actually start getting things off your plate without everything falling apart. You'll get real examples of what it looks like to delegate the tasks that stress you out, from payroll to hiring, and everything in between.

Topics discussed:

• The difference between delegation and abdication
• Who belongs on a leadership team (and the role most owners get wrong)
• The mental side of delegation most owners ignore
• How to figure out what to delegate first
• The follow-up habit that keeps everything on track

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Your practice feels maxed out, but you’re not ready to build more operatories or move locations. So what’s the lever most owners ignore? Hours. We talk through why adding evenings or Saturdays sparks instant fear in dental teams, and how to lead that change without breaking trust, creating burnout, or wrecking your culture.

We share the shift design that makes expanded hours feel fair: stop treating the day schedule as “normal,” rotate intentionally, and start small so the team can experience the upsides. We also dig into how to present the change so it lands as better patient access and more flexibility, not “work later and work more.” If you’ve ever worried that one resistant team member could derail the whole plan, we address that head-on with a practical leadership stance you can actually use.

Then we zoom out to the business side of dental practice growth. If you want to hire an associate in a smaller office, the math matters: hygiene capacity, production hours, and new patient flow. We unpack why simply sliding over a chair can make you less profitable, and why split shifts and expanded hours often create the room you need without adding square footage. We even share real-world results from high-performing small-op offices that prove the model can work.

If you found this helpful, subscribe for more practice owner strategies, share it with a dentist friend who’s stuck at capacity, and leave a review so more owners can find the show. What hours change would move the needle most for your practice right now?

Check out the Growth Program Here

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Don't let all your marketing dollars go to waste… Because if you're chasing patients instead of focusing on their experience inside your practice, they may be.

Dr. Lior Tamir has built a practice doing close to $1M per chair while spending under $3K/month on marketing. In this episode, he shares exactly how he did it — from the patient experience details most owners ignore to the follow-up gap costing most practices serious revenue.

Topics discussed:

• Why marketing isn’t enough to grow a practice
• The unconventional moves that differentiated and grew his practice
• How small details compound into long-term retention
• Patient touchpoints that drive organic growth
• Why you should invest in technology (and what to buy first)
• How to unlock hidden revenue in your practice

Learn more about The Dental App:
https://www.thedentalapp.com/

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out the Growth Program Here

Join our Newest and Best Coaching Program, Click Here for More Information

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.