Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

David S. Chernow 0:03 
We made a decision to take on all COVID patients immediately. And we worked with our partners and dedicated units and one of our four key results, my five plus six equals for is bad math. Our four key results are to keep our patients and each other safe, to create an exceptional patient experience, to create an exceptional employee experience, and then and only then to meet our annual business plan.

Gary Bisbee 0:30 
That was David Chernow, President and CEO, Select Medical, discussing how Select's decision to accept all COVID patients was pre-determined by their corporate strategy. I'm Gary Bisbee, and this is Fireside Chat. As David described Select Medical, he provided an excellent outline of the post-acute care business, as well as the rationale for expanding into homecare, Select medical operates nationally, and David provides color on growing a large and diverse business. He spoke about where scale matters in the post-acute care business, what are the keys to successful partnerships and where solid operations make a difference. Let's listen to David respond to a question about characteristics of a leader during a crisis.

David S. Chernow 1:13 
Everybody's relying on you. They're looking to see how you respond and how you respond will help others respond accordingly. I'm a big believer in servant leadership. I believe that making other people successful, having them be successful will drive the success of your organization.

Gary Bisbee 1:30 
David has a fascinating personal background. Spoiler alert, he was a ball boy at UCLA and one of the great John Wooden's basketball teams. Don't miss David sharing his favorite John Wooden story. delighted to welcome David Chernow to the microphone. Well, good morning, David. And welcome.

David S. Chernow 1:51 
Thank you, Gary. And I'm very pleased to be here and I appreciate the time.

Gary Bisbee 1:55 
We're pleased to have you at the microphone for sure. Let's kick right off here. Some of us are more familiar with Select Medical than others? Could you please describe Select Medical for us, David?

David S. Chernow 2:05 
Sure. Select medical is a post-acute care provid

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

Redonda Miller 0:03
We have this playbook of physical capacity staffing policies. I'm thinking about all the thought that went into standing up a visitor policy or a masking policy or a travel policy. Now we can turn those on and off as needed.

Gary Bisbee 0:20
That was Dr. Redonda Miller. President at Johns Hopkins Hospital, speaking about the core competency of scaling up and scaling down, developed to respond to the COVID crisis. I'm Gary Bisbee. And this is Fireside Chat. Dr. Miller outlines the top three priorities of the Johns Hopkins Hospital and she speaks about the benefits and challenges of the Maryland all-payer model. Let's listen to Dr. Miller respond to the question of how the COVID crisis changed her as a community member.

Redonda Miller 0:50
As a community member Gary, I think this was probably the most impactful and humbled every day by the incredible appreciation from the community, the number of ways they stepped up. Whether it was school kids making cards for the healthcare workers here. Whether it was the donations of homemade masks, businesses sending food to the front line. I really feel a part of the community here in Baltimore like I've never felt before.

Gary Bisbee 1:20
Our conversation includes Dr. Miller's view of the need for a reliable PPE supply chain and the necessity of governmental stockpiles, how telemedicine visits grew overnight from 35 to 20,000 per week, the strategy for educating the community to return for necessary surgery and treatments, and the top characteristics of a leader in a crisis. I'm delighted to welcome Dr. Redonda Miller to the microphone. Good morning, Redonda, and welcome.

Redonda Miller 1:52
Good morning, Gary. It's such a pleasure to be here virtually so to speak.

Gary Bisbee 1:56
Exactly. We're pleased to have you at the microphone. Let's begin with learning a little bit more about you – start out at the very beginning. Where did you grow up?

Redonda Miller 2:06
Well, I actually grew up in southern Ohio, very rural area near Kentucky and West Virginia, where my parents still live. And in a desperate attempt to escape, so to speak, I ended up at Ohio State for college, and t

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

Ken Paulus 0:03
Caregivers will be put back in a position to drive these big complicated specialty treatments instead of throwing these patients over the wall to us. And I think pharma will move from a sales model to a knowledge model where their job is to put information in the hands of caregivers, health plans, and members to make the right decisions at the right time in the right place

Gary Bisbee 0:28
That was Ken Paulus, President and CEO Prime Therapeutics, discussing the fragmented nature of today's healthcare system. I'm Gary Bisbee and this is fireside chat. Ken has been a health plan and large IDN CEO and now leads a pharmacy benefit manager with 30 million lives. He's in a unique position to comment on integration between pharma health plans and providers. Let's listen to Ken express the need for an air traffic controller to manage care for the patient

Ken Paulus 0:57
I'm most concerned about fact that today, for any given American, there's really no captain of the ship. There's really no clear advocate or some person, entity-relationship that is air traffic control for a patient in need.

Gary Bisbee 1:17
Our conversation includes Ken describing the role of the PBM. And its value equation, barriers to quality and outcomes confronting caregivers, the need for physicians to be in charge complicated care paradigms, how Prime Therapeutics work with the federal government to ensure specialized drugs remain available during the COVID crisis, and the importance of developing a long term relationship with the patient. Let's listen

Ken Paulus 1:42
COVID has shown us that we need somebody to focus on that long term relationship and it's just not happening today. Again, with great challenges come great opportunities now that's a big one. And if I was running a health plan business or an IDN right now I’d be running like heck, to solve that problem and fill that void. Our nation needs it now.

Gary Bisbee 2:05
I'm delighted to welcome Ken Paulus to the microphone. Well, good afternoon, Ken, and welcome.

Ken Paulus 2:16
Gary, Thanks for the invite. And I really look forward to talking to you today.

Gary Bisbee 2:20

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

James Linder 0:03
Every health system is looking at their labor stack if you will. Who does what work? How is work getting done? How's the care provided? So I do believe we will get to a different care delivery model than we had in December of 2019. And hopefully, that will be better for the patients and be more efficient economically.

Gary Bisbee 0:23
That was Dr. James Linder, CEO of Nebraska Medicine, discussing how the COVID crisis will lead to a new delivery model to provide more convenient and efficient care for the patient. I'm Gary Bisbee. And this is Fireside Chat. Dr. Linder has a storied career at the University of Nebraska, including being interim president, a long term faculty appointment as Professor of pathology and microbiology, and his current appointment as CEO of Nebraska Medicine. Dr. Linder is a long-standing entrepreneur with a broad range of interests. Let's listen to Dr. Linder respond to a question about the public health infrastructure and its importance to national security.

James Linder 1:05
The pandemic has illustrated the fact that robust public health infrastructure is essential for not only the health of individuals but the health of the economy. It's not nice to have, you really need a strong public health infrastructure. And I think every city-state and the federal government has underfunded that for many years because it's not a glamorous activity. Hopefully, people have learned from this pandemic that proper investments and public health are essential.

Gary Bisbee 1:37
Our conversation includes Dr. Linder discussing a leader's most important characteristic in times of crisis, Nebraska medicine, economics, what he likes most about Nebraska, and the role of the Nebraska medicine biocontainment unit that received early COVID patients from the west coast. I'm delighted to welcome Dr. James Linder to the microphone.

Well, good afternoon, Jim, and welcome.

James Linder 2:03
Thank you very much, Gary, I'm delighted to be with you on this podcast.

Gary Bisbee 2:06
We're pleased to have you at the microphone for sure. It's always interesting to learn about our guests. You're Midwesterner born in Nebraska and have been at the Un

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

Terry Shaw 0:03
There are many times that I would want to go back and deal with the issues that I'm comfortable with when what I really needed to be doing is making sure that I was working on communications and organization and thoughtful planning for the future of our organization. There was a time period where I just told the team, I'm out of the firefight. I'm taking four people and we're going to spend two weeks doing exactly what I said. So that's what we did.

Gary Bisbee 0:30
That was Terry Shaw, President and CEO AdventHealth, discussing the necessity for a CEO to focus on the right things, rather than those with which they might be most comfortable. I'm Gary Bisbee, and this is Fireside Chat. Terry outlined AdventHealth's 2030 aspirations document and spoke about how the experience with COVID accelerates the consumer plan from five to two and a half years and how they decided to harden their telehealth services into a business. Let's listen to Terry respond to a question about whether it will become a new core competency of health systems to flex up and down in the face of a crisis.

Terry Shaw 1:07
For this crisis specifically, that means you have to have an inventory of not only people but equipment and supplies that you can move across your system. As you turn PC us into IC us and med surge into PC us as COVID ramps up. What I never want to have done in the future is a complete shutdown. We need to be able to flex up and down with the outbreak that happened across the country in the markets that we're in and not disturb the other markets that we're in. While we're providing normal routine care to everybody.

Gary Bisbee 1:43
Our conversation includes Terry's view of how consolidation among provider health systems will play out over the next three years. What steps CMS should take to make care more efficient and consumer focus, how he expects AdventHealth to lose from $400 to $600 million in 2020, what were his first thoughts when he realized that the covert crisis is going to envelop AdventHealth, and what personal and professional learnings he took away from the crisis. I'm delighted to welcome Terry Shaw to the microphone. Well, good afternoon, Terry, and welcome.

Terry Shaw 2:18

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Transcription:

Russ Cox 0:03
What we soon found out was that we were posting that on YouTube. Employees were watching it regularly. But what we also found out is it in a vacuum of information, they were forwarding the link to their family members and to other people. And it became a very good community communication as well. To the point we even had media watching it.

Gary Bisbee 0:22
That was Russell Cox, President and CEO of Norton Healthcare commenting on the benefit of his daily video for Norton caregivers, which quickly went viral in Louisville for their families, the Board of Directors, local media, and the Louisville community. I'm Gary Bisbee, and this is Fireside Chat. Russ is only the fifth CEO in Norton's history. We'll track Russ from his first job as a teacher and explore lessons learned that he uses to this day. All health systems have seen telehealth visits explode as has Norton. Russ provides a unique answer to the question of whether telehealth visits will recede along with COVID and which demographic will benefit from them and why? Let's listen.

Russ Cox 1:05
You look at folks who have mobility issues, immunosuppressed people that have transportation issues. I think our patients have always had the muscle to do telehealth they've just never had to flex it. And COVID made them flex it and made them actually say I've got this I can do it.

Gary Bisbee 1:20
Our conversation includes reference to the community dismay at canceling the Louisville institution, the Kentucky Derby, the importance to maintain needed surgeries and treatments in the face of a crisis like COVID, how Norton invested in its employees so that they could focus on Norton's patients, characteristics of a leader in a crisis, and the fundamental learning from COVID. I'm delighted to welcome Russ Cox to the microphone. Well, good afternoon, Russ and welcome.

Russ Cox 1:32
Thanks very glad to be here.

Gary Bisbee 1:55
We're always pleased to have you at the microphone. Most of us are generally familiar With Norton Healthcare, but probably not in as much detail as we'd like to be so could you please describe Norton Healthcare for us?

Russ Cox 2:08
Yeah, sure, Gary. We're

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...