In this episode of Fireside Chat, we sit down with Dr. Stephen Jones, President and CEO, Inova Health System to talk about the COVID-19 crisis, communicating with caregivers and the board of directors, financial concerns for health systems and what the new normal looks like in the days ahead.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Stephen Jones 0:03
I see fear, totally understandable fear. But I see courage and it’s getting through that courage. I draw a distinction between bravery and courage. Bravery, is not being afraid. Courage is acting in dangerous circumstances despite being afraid.

Gary Bisbee 0:19
That was Dr. Stephen Jones, President and CEO of Inova Health System, referring to the courage of the Inova caregivers in the face of the obvious risk of personal exposure to COVID-19. I’m Gary Bisbee and this is Fireside Chat. Dr. Jones is a surgeon by training and he regularly joins the Inova team in the ER and on the COVID floors to show his support for the Inova caregivers. Inova is a highly successful health system with each of his hospitals receiving a CMS five star rating. Dr. Jones spoke about the exponential increase in Inova’s tele-visits and how they are typically more convenient for patients and more efficient for physicians. He believes that it’s important to sustain and build on the current volume of tele-visits. Dr. Jones discussed the financial impact to Inova of the COVID crisis. As the title of this episode captures, he believes that it’s the most significant financial challenge that Inova will ever face. I’m delighted to welcome Dr. Stephen Jones to the microphone.

Well, good afternoon and welcome, Stephen.

Stephen Jones 1:26
Good afternoon, Gary.

Gary Bisbee 1:28
We’re pleased to have you at the microphone. Why don’t we jump right in because of COVID-19. We’re all facing consequences of that, of course. And we’ve learned that the surge is highly variable by region, where is the surge in the Inova service area Steven?

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sit down Warner Thomas, President and CEO, Ochsner Health to talk about communication during COVID-19 and leadership in crisis situations prior to the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Warner Thomas 0:02
You’ve got to adapt. It’s not about reacting. It’s about adapting to whatever the situation is that’s thrown at you and you may have a plan and this afternoon you may have to change it because you get new information and you may have to change it tomorrow because you get new information. And so, your game plans have to adjust and roll based upon what’s happening with your team. And with the environment and the market around you.

Gary Bisbee 0:27
That was Warner Thomas, President, and CEO Ochsner Health, recalling one of the lessons learned from the 2005 Katrina hurricane that the Ochsner team drew on during the COVID-19 crisis. I’m Gary Bisbee, and this is fireside chat. Ochsner Health has grown successfully over the last 10 years, and Warner spoke about potential consolidation opportunities following the crisis, as health systems find themselves in difficult financial positions, or they believe that they need to be part of a larger health system to mitigate risk during the next crisis. Warner discussed the rationale for aligning leadership physicians and employees during a crisis. He also spoke about the importance of communicating regularly with the community, media, physicians, employees and the board of directors to provide up to date news particularly during the COVID crisis when information has been sketchy. I’m delighted to welcome Warner Thomas to the microphone.

Good afternoon Warner, and welcome.

Warner Thomas 1:27
Hey, thanks, Gary. Appreciate the opportunity to chat with you.

Gary Bisbee 1:29
Sure thing we’re pleased to have you at the microphone. We’ve learned that the surge is highly variable by region, what’s the status of the surge in Oschner’s primary service areas Warner?

Warner Thomas

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sit down with Bob Kerrey, Former Governor and Senator of Nebraska and President, The New School. In this conversation, we discussed lessons learned during his time as a Governor and U.S. State Senator, the responsibilities of a lead director during a time of crisis, and how the pandemic will change our lifestyles moving forward.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Bob Kerrey 0:04
You’re going to see fairly significant changes coming out of it. I think education is going to be different coming out of it. I think healthcare is going to be different coming out of it. I think our food delivery system is going to be different. We’re going to make changes.

Gary Bisbee 0:15
That was Governor Bob Perry, former governor and US senator from the state of Nebraska. Governor Kerry is confident that we’ll see substantial changes in response to the COVID pandemic across many sectors of our society, including healthcare. Governor Kerrey has a wide range of experiences, including being an officer in SEAL Team one and a recipient of the Medal of Honor. We covered lessons he has learned from his time as governor and US senator. He’s an experienced board member, and he provided an excellent perspective on the responsibilities of a lead director during a crisis and guidelines for relating to the CEO. Governor Kerry spoke about the coronavirus being with us for the foreseeable future, which will change our lifestyles. Let’s listen:

Bob Kerrey 1:00
This virus is not going to disappear. We’re not going to eliminate it. There’s not going to be a signing ceremony, unconditional surrender, it’s going to be with us. So we got to figure out how to live with it. And I think one of the things is that we do is to make sure that the supply chain is reliable.

Gary Bisbee 1:15
He believes that we must develop a reliable supply chain for PPE, similar to that developed by the Defense Department. I’m delighted to welcome Governor Bob Kerry to the microphone. W

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with James Hereford, President and CEO, Fairview Health Services to talk about the COVID-19 pandemic in the twin cities, how Fairview is handling the crisis, financial implications and pressures and communication with caregivers and the board of trustees.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with Joseph Impicciche, JD, President and CEO, Ascension to talk about telemedicine, communication with the board of directors, and looking ahead and re-opening under the new normal after the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with Sarah Krevans, President and CEO, Sutter Health to talk about telehealth medicine during the pandemic, communication with caregivers and the board of directors, overcoming financial obstacles, and working through PPE shortages during the crisis.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Sarah Krevans 0:02
Because providers we have to then say, how are we going to make this experience equal or better clinically? And for what patients? Is that appropriate? It's not going to be appropriate for every patient in every circumstance. And then, again, how do we improve the workflow, so that actually the video visit becomes less expensive for us to provide and ultimately less expensive for the purchaser.

Gary Bisbee 0:25
That was Sarah Krevans, President and CEO Sutter Health, speaking about the enormous increase in telehealth visits prompted by the COVID crisis and the responsibility of providers to ensure that telehealth visits are equal to or better clinically than a personal visit and that the workflow results in a less expensive visit and less cost for the payer. I'm Gary Bisbee, and this is Fireside Chat.

Sarah Krevans 0:49
When I sent out our March financials, I sent it out with a thank you note from me. And the reason I did that is - I was worried that our managers would look at it and they would feel that they had failed. Because in the last two months of March, and again, these are unaudited and we don't release external financials. But we are talking about this... we lost about 100 million dollars a week.

Gary Bisbee 1:12
All health systems are losing hundreds of millions of dollars due to the COVID crisis, and larger health systems will be losing billions. It has remarkably changed virtually every aspect of leadership and operations. Our conversation included Sarah's approach to staying connected with the Sutter caregivers through adverse situations like the dramatic shortage PPE, pressure on the supply chain system going from the use of 1,000 N95 masks a day to 5000 daily, and up to 41,000 surgical masks a day. We covered the COVID-19 waterfront. I'm delighted to welcome Sarah Krevans to the microphone.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with Albert Bourla, Chairman and CEO, Pfizer to talk about the development of a vaccine for COVID-19, their international and U.S. contribution to the battle against the pandemic, the five-point plan to rally the biopharma industry and their desire to collaborate on combating global pandemics and partnering with leading health systems in areas of shared interest.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Albert Bourla 0:03
As a leader, I think staying focused on what matters most has been essential to serve as we are living our values and supporting our employees and communities.

Gary Bisbee 0:14
That was Albert Bourla, Chairman and CEO, Pfizer. Albert was responding to a question about leadership in times of crisis. And he spoke about the importance of a laser focus by his executive leadership team and himself. I'm Gary Bisbee. And this is Fireside Chat. Earlier in his Pfizer career, Albert was Group President of Global Vaccines Oncology and Consumer Healthcare businesses. We dug into the value of vaccines and the issues related to developing a vaccine for COVID-19. He referred to Pfizer's entering for vaccine candidates into testing during April. To get to market as quickly as possible. Pfizer will concurrently modify and ramp up existing manufacturing facilities to meet the needs of the clinical trial and VA Our conversation covers Pfizer's international and US contribution to the COVID-19 battle. Pfizer's five point plan to rally the biopharma industry to collaborate on combating global pandemics and Pfizer's commitment to partnering with leading health systems and areas of shared interest. Let's welcome Albert Bourla to the microphone.

Good afternoon, Albert. We're pleased to have you on the microphone. Welcome.

Albert Bourla 1:27
Thank you very much, Gary. It's a great pleasure to be with you.

Gary Bisbee 1:30
Well, by way of background for today's conversation, again, we appreciate your being with us due to the COVID-19 outbreak. We're all facing challenges and seeking opportunities to contribute none more than Pfizer as a leading multinational pharmaceuticals and vaccines company. So to begin our convers

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with Wright Lassiter, President and CEO, Henry Ford Health System to talk about crisis-generated innovations and how he has encouraged his team to sustain and build on those innovations post-crisis.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sit down with Steve Huebner, Board Chair, SCL Health and Board Member, Intermountain Healthcare to talk about supporting management during a crisis, how he defines priorities as board chair, and tips for how to have a successful virtual board meeting.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Steve Huebner 0:04
I think the thing that's most rewarding, Gary, is just working with a really good group of individuals. As you know, not for profit boards: if there's any compensation at all, it's very modest. You really have to be committed to the purpose. You have to be committed to governance and you have to be committed to that board. I found I thoroughly enjoy the boards I'm on. I think it's a committed group of people really focused on governance and wanting to be the best that we can be in fulfilling our responsibilities.

Gary Bisbee 0:34
That was Steve Huebner Board Chair SCL Health, Board Member, Intermountain Healthcare, and interim CFO Seattle Cancer Care Alliance. He is speaking about the most rewarding aspects of serving on a health system board of directors. I'm Gary Bisbee and this is Fireside Chat. Steve has had a distinguished career with KPMG and Arthur Andersen, where he worked closely with the boards of directors of client health systems. He's been on the SCL and Intermountain board since two 2012 where he's had the opportunity to be on the inside of health system governance. Steve reviews the importance of the board and supporting management during the Coronavirus pandemic, how he defines priorities as board chair, and he provides tips for how to have a successful and productive virtual board meeting. He reviews the COVID-19 related policies at each health system, the challenges presented to the Board of Directors during the crisis, and their unique responsibilities. Steve is a thoughtful and experienced healthcare professional and health system chair and board member. Let's welcome Steve Hebner to the show.

Well, hi, Steve, thank you for joining us on Fireside Chat.

Steve Huebner 1:39
Thank you, Gary. Looking forward to this.

Gary Bisbee 1:41
We go way back to your KPMG days and now you're a board member of

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

In this episode of Fireside Chat, we sat down with Dr. Marc Harrison, President and CEO, Intermountain Healthcare to explore the impact of the coronavirus pandemic on healthcare, his pathway for preparation, consolidation around the challenges, communication with the board of directors, and Intermountain’s finances.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...