In this special episode of Connected FM, Kyle Eldridge sits down with Andrew Steele for a preview of his upcoming World Workplace session. They dive into the true costs of technology adoption in facility management. Andrew shares insights from his research and real-world experiences, emphasizing the importance of understanding hidden costs, organizational behavior, and the need for a cultural change in technology adoption. He outlines four categories of costs that facility managers should consider and provides actionable strategies for successful implementation.

Resources mentioned:

• Andrew Steele's UW thesis research: https://digital.lib.washington.edu/researchworks/items/fe627f40-e558-4484-b937-b51a824fcc25
• Andrew Steele's WWP speaker profile: https://worldworkplace.ifma.org/whats-happening/speakers/
• Andrew Steele LinkedIn: https://www.linkedin.com/in/andrewsteelefm
• WWP Session: "Beyond Hardware: True Costs of Technology Adoption in FM" - Thursday, September 18, 2025, 9:45 AM to 10:30 AM, Room 102BC

Sponsor:

This episode is sponsored by ODP Business Solutions!

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