The Huddle Show

In this episode we speak with Cyndi Dawes, the author of Huddle Academy's newest course, Human-centred facilitation. We discuss Cyndi's intention for creating the course and some 'aha' moments our participants have had along the way.

These include:

- Not having to be the expert

- Finding confidence to be at the front of the room

- How to get out of their own way and be in service of the group

- When to name the tensions or blindspots and how to use those as a gateway

for deeper inquiry

- What to do when things don't go to plan...and they never do!

We also discuss the power of purpose, how it shapes conversations and guides us to meaningful outcomes.

Learn more about Huddle Academy's two-day facilitation course: https://learn.huddle.academy/Human-centred-facilitation

"What if I could use what currently distracts students to engage them?”

Founder, entrepreneur and senior lecturer Dr Grainne Oates joins us to discuss insights on the journey of entrepreneurship and reflections on co-designing with users for her latest app, Quitch.

Quitch is a mobile app designed to improve the student learning experience and outcomes. The app uses game elements and game design techniques which make learning really fun, and it’s mobile and accessible which means students can access course materials at a time of their choosing on their own device.

This stemmed from Grainne seeing students time and time again not achieving the results she knows they can in her work as a lecturer.

In the second part of this show we have a brand new mystery question, and we also chat about the importance of instinct, determination, what it means to have nerves of steel. Grainne shares insights around what she's been reading, watching and doing, which we're sure you'll enjoy too! Happy listening.

In this episode, we discuss how Lucinda uses prototypes to test large scale community projects. We also dive deep to explore the flexibility in design required when you’re truly outcome-driven.

Lucinda is an urbanist, social entrepreneur, co-founder of Co-design Studio and Neighbourlytics, and a TEDx speaker. Working on cross-cultural international projects and Australia-based initiatives, Lucinda has experience in inclusive and collaborative design. Using design to tackle complex and urgent issues like urbanisation, she also understands that community—the people she’s designing for—drive the best outputs.

What does it really take to pioneer innovative methods to improve the social sustainability of our cities? Lucinda takes us through new community-led approaches to neighbourhood building based on human-centred design.

Part 2 of the podcast we have one of our best mystery questions yet—let us know your answer!

"Failure may be a road to future success if catered for properly. There’s strong evidence it's a way to better one’s chances of success."

That's a quote from Christer Windel¯v-LidzÈlius, CEO of Denmark’s alternative business, design & leadership school KAOSPilot. He's featured in today's show discussing the concept of Change Readiness. In this crucial episode, Christer offers a worldview and a methodology that can support organisational development and innovation in our turbulent times and complex systems.

Listen in to... explore the idea of Change Readiness and what it means in your context | Gather tools and concepts for organisational development and innovation | Learn new ways to navigate and innovate in the complexity of your current environments.

[Recorded at Huddle's live event in Melbourne 2018]

Did you know that over 44,000 young people are homeless on any given night in Australia? Homelessness massively impacts individuals themselves and society more broadly (including you and me. Lighthouse Foundation offers a really innovative and rather radical approach to supporting young people to help end youth homelessness.

Special guests Simon Benjamin from Lighthouse Foundation and Nick Pertrucco from HCMC Group to talk about this, along with what it means to create services that aren’t one size fits all, why slowing things down and being responsive not reactive is so important and how human-centricity unlocks employees, not just folks who use the service. Plus lots more. There are some really valuable lessons you and I — as human-centric problem solvers — can glean from these two.

Simon Benjamin is the CEO of Lighthouse Foundation. He has worked in the out-of-home residential care, mental health and disability sectors for over 13 years. He has a great deal of experience working with children, young people and their families from backgrounds of complex trauma and has worked in a number of therapeutic settings, including the Mulberry Bush School in the United Kingdom, a specialist therapeutic community and a recognised international leader in the field.

Nick Petrucco leads a management consulting firm HCMC where Nic coaches leaders and their teams to constructively work together to lead meaningful change in modern complex organisations. HCMC is dedicated to affecting positive change in the lives of others, the communities we live in and in the world we share and also has a number of social enterprise projects. Nick volunteers with Lighthouse Foundation.

Commissioner for Children and Young People’s report into abuse State Residential care - https://ccyp.vic.gov.au/assets/Publications-inquiries/as-a-good-parent-would.pdf

Victorian Auditor General’s Report into Residential Care - https://www.audit.vic.gov.au/report/residential-care-services-children

The Cost of Youth Homelessness in Australia Study - http://www.csi.edu.au/research/project/cost-youth-homelessness-australia-final-report/

In the next 10 years, half of all companies listed on the S&P 500 will have fallen off the index. They’ll have either been decimated in size or replaced entirely. In this episode, I’m joined by Huddle’s new General Manager John Burgin to explore the major forces impacting business today and what companies need to do to ensure their longevity. Lending his expertise and geekery, we discuss the rise of Asia, the value of understanding human behaviour, and why inclusive experimentation in technology is so important.

These days, Service Design and Human Centred Design are hot topics. People have varying ideas of what these design disciplines are and the value they bring. There’s enthusiasm and there’s skepticism, there’s curiosity and there’s fatigue. Given these contexts, how do you talk about Service Design and HCD? What are the big assumptions people make about design? What mistakes do we make when we talk about design? How can we communicate the value of design in a way that people feel ‘Aha! I get it!’?

I’m joined by Marc Fonteijn and Huddler Jon Osborne to get insights and tips on communicating the value of design. Marc is a Founding partner of 31Volts, the first SD agency in the Netherlands, he’s the Host of the Service Design Show (which aims to inspire and connect the global Service Design community by providing material for a richer and deeper discussion). He’s also our first international guest which is quite exciting!

Jon Osborne is a senior strategic designer and facilitator at Huddle. Drawing on a background in the built environment, he helps leadership teams pioneer resilient innovation initiatives based on solid research and fresh thinking. Jon also previously built and led a human centred design practice at Arup.

What does ‘innovation’ in the public sector mean? What challenges and supports new ideas and transformation in this space? Joined by special guest Susan Cullen (Principal Service Designer at Family Safety Victoria), we get practical and talk about the things you can do to work within your current environment—how to talk about innovation with risk-averse leaders, how to communicate value, and how to foster a culture of creativity and the safety to fail.

Show notes:

Richard Lawton

On being nice

Whip Bird, Robert Drew

Popular

Special guests, Nick and Bec Petrucco, discuss their very personal journey and experiences with mental health, corporate life and what it means to be a human. If you’ve ever felt like a fraud, like you’re running a race with an invisible broken leg and no one knows what’s really going on, or feel like there’s gotta be more to it than this, this show is for you.

We talk very practically about what the experience of depression and anxiety is like, especially as a successful corporate leader, what it’s like to fight the struggle not the issue and how to turn that around, and how to move toward living an authentic, resilient and purposeful life.

Nic leads a management consulting firm HCMC where Nic coaches leaders and their teams to constructively work together to lead meaningful change in modern complex organisations. HCMC is dedicated to affecting positive change in the lives of others, the communities we live in and in the world we share and also has a number of social enterprise projects.

As a leader in HCMC, Bec has been instrumental in facilitating major fundraising events and contributing to all of our social projects in Africa, Afghanistan, Cambodia India and Australia. Bec also has a background in nursing and has had leadership roles in Intensive Care and High Dependency units.

Nick and Bec are parents of three.

SHOW NOTES:

Brene Brown, shame work: watch TED talks: The power of vulnerability, Listening to shame

Tara Brach, exquisite risk: Radical Acceptance

Helplines, Life Line and Beyond Blue

Today’s episode is about leadership and the hidden commitments it takes to be human-centred in the way you lead. Because of course, there are things we might not realise are required of us when we start to step into, for example, really openly listening to co-workers, exploring collaborative working, inviting empathy into communications. Melis Senova, Huddle’s founder and author of This Human, is talking about this topic at the upcoming NewCo festival in Melbourne — she's discussing What it takes to make impact: the six hidden commitments. Today in the studio, we’re deep diving into three of these commitments, hearing examples of how they’ve played out in Melis’ own leadership and business and hear practical ways to illuminate and consciously work with these commitments in your own leadership and organisations.

To book tickets for Melis' NewCo talk, visit wearehuddle.com