The Huddle Show

Ever been in a situation in your organisation where you’ve done all the research, spoken to all the subject matter experts, created a beautiful service, but it’s a flop with your customers. The service just doesn’t perform the way you thought it would.

It’s an experience lots of organisations have, and Mallory Allsopp, business Architect and our special guest today, did not want to have this experience when working with her client, Konekt, an organisation that provides organisational health and risk management solutions.

In today’s show we’re joined by Mallory and Jo Taylor, Huddler and strategic designer, to talk about a project they worked on together where they helped an organisation do things differently — they used human centred design for the first time. We hear their insiders tips on how to bust assumptions in the organisation, how to help folks in the organisation feel comfortable with a design approach, how to ask the right questions to get the information you need to design truly great services.

Carolyn Tate (founder of Slow School) and Melis Senova (founder of Huddle) join us for today’s special edition show. Both Carolyn and Melis have recently published books—The Purpose Project and This Human, respectively. We’re on the show with them to discuss the shadow—the gritty, vulnerable stuff we don’t usually talk about—in writing, creating and putting our stuff into the world. We’re behind the scenes, talking about ideas in the books as well as hearing about their creative process. We hear their perspectives about fear of judgment, the vulnerability of writing, integrity and slips with practicing what you preach, what purpose means and making a living, not a dying, and self responsibility in accessing purpose and designing realities.

Understanding your customers is key to designing great services for them. But how you go about understanding them—the research you do and methods you use—greatly affects what information you get. Your research underpins everything! Joined by Huddler Jo Taylor, we’re talking about the very sexy topic of research methods: what good design needs.

Show notes:

Alain de Botton, Essays in Love.

Esther Perel

This episode is dedicated to breaking the mould and doing things differently in large organisations. We look at designing strategies in particular and discuss a real-life example of a large organisation who recently chose to develop a strategy in an innovative, responsive and human-centred way.

We find out what it means to create a human-centred strategy, how to encourage uptake from execs in the company, and what effects a human-centred approach can have on the strategy and culture of the business. Plus lots more! Our example comes from the Melbourne Convention and Exhibition Centre’s (MCEC) recent strategy project, with project leads Kelly Monger from MCEC and Huddler and strategic designer Jo Taylor in the studio.

Enjoy!

Show notes:

Kim Erwin: Communicating the New, vimeo.com/78100848

How do you feel about AI? In today’s bonus episode, we’re talking about AI and our future with it. Whether you’re excited about AI, afraid of it, or somewhere in between, AI is at our door it’s demanding our attention. Joined by special guests Will Dayble (founder of Fitzroy academy) and Sarah MacArthur (Transdisciplinary designer), we talk about what AI actually is, what it means to design technology for humans, what kind of education we need to co-exist with AI and more.

Resources:

Her, movie, www.imdb.com/title/tt1798709

Professor Fredricks—Standardised testing

In today’s show, we’re talking about going to Mars. Yep, you heard right. We’re joined by special guests Founder of Fitzroy Academy Will Dayble and Strategic Designer Sarah McArthur to talk about Mars and everything about it: space travel, new societies, governance, ethics and what it has to do with YOU. We also quiz Will on his very real plans on going to Mars… Listen in!

Huddle’s Founder, Dr. Melis Senova is in the studio, discussing her new book, This Human. The book is dedicated to helping people create meaningful alternative realities for humanity. It helps you reflect, observe and master yourself so your work and projects are more effective and impactful.

Today, we explore the book’s key concepts about Human-Centred Design, leadership, creativity, and making change. With behind-the-scenes views, we also hear about Melis’s creative process in the writing this book.

Listen in!

Buy the book: this-human.com

Follow Melis: melissenova.com | TW: @avones | IG: @melissenova

We in business and government want our organisations (and the people in them) to thrive. A thriving planet matters to us too.

Today’s episode is about why complete (holistic) value is the best kept secret for a thriving business, thriving people and a thriving planet. I’m joined by Huddle LABS lead Matt Kurowski to dive deeper into what complete value really means, why it’s so important—now more than ever—and how to use it in a way that works.

And, as always, in the second part of the show we’ll answer a mystery Q and finally in the third part, chat about interesting stuff we’ve been reading, watching or doing.

Links:

IIRC: iirc.org

Podcast: StarTalk Radio Show by Neil deGrasse Tyson

Consciously Female: How to Listen to Your Body and Your Soul for a Lifetime of Healthier Living by Dr Tracy Gaudet with Paula Spencer

Phwoar, 2016. What a year. What's in store for 2017? Hear Huddle's MD Paul Fairhead and special guests Prof. Vishaal Kishore (Innovation & Public Policy at RMIT University) and Dr Grace Lai (Founder of Be Your Own & Periop Partners) discuss the year that’s been and how we as individuals and organisations can create the world we want to live in.

Links:

http://main.beyourown.co/

http://perioppartners.com.au/

Empathy is essential in Human-Centered Design. It’s the vehicle we use to meaningfully understand customer experience. Through this, we’re able to design great services that truly serve our customers.

In today’s episode, we’re joined by two international special guests Kate McCombs and Louise Boucher to explore what empathy is, why it’s important, how to use it, and when (beyond the buzzwords!).

Discover what empathy is and isn’t and how to practice it well—listen in to this special episode.

Resources:

Jodowrosky’s Dune

Women in pain conference, www.forgrace.org/get-involvedshare-your-story/conferences/

katemccombs.com

@katecom

@kateanswers

louisebourchier.com

@louiselabouche