The Employee eXperience should be designed around “moments that matter” to your employees. Think of EX as the sum of the impressions you leave as an organization on your people – before, during and after their journey at your company – that defines if people come to you, stay or leave. It’s about winning the hearts and minds of employees. It’s about moving from efficiency driven processes to curating great employee experiences.

How do you sustain your culture in times of change?

It’s critical to have an open communication with your employees and answer this question “what’s in it for me (as an employee)?”. Be direct, transparent and honest about hat change means for the company and for every individual.

It’s also very important to involve and include employees in the process of change, so that they play an active role driving change, instead of suffering through change.

Engaging your employees with a personalized HR experience should be a central component of your strategy. The customization of where each of your employees are in their career cycle – or career pathing – shows that your organization sees each employee as unique, each career path also being unique and individualized.

Employee growth – both personal and professional – is possible in a work environment in which learning is so ingrained that it simply becomes a way of life. Studies show that only 31% of organizations have a culture of learning. These leading organizations have adopted an agile mindset, where constant change is the norm and seen as a moment for employees to develop growth mindsets and seek out new opportunities to learn and to share knowledge with their colleagues.

Creating a positive, meaningful and impactful Employee Experience starts with an outside-in perspective, i.e. focusing on how employee perceive their own experience rather than how the organization perceives the experience of their employees.

Culture, with an ever-evolving employee experience, is the compass to keep the ship and its crew moving in the same direction.

Loyalty to a given company now has to be inspired rather than assumed. The best companies create cultures to which employees want to return, which provide both short-term and long-term benefits. That’s the new lifetime loyalty, and it serves everyone better than the old model of the same employees forever.

If we do not focus on employee experiences, companies will find themselves repeating history. Teams will revert to working in silos, innovation will decline, employee satisfaction will plummet, employees will leave, customer satisfaction will decrease, brands will deteriorate, and recruiting will become even more difficult.

Companies see business success when they work both on their Customer AND Employee Experience to create a human-centered strategy.

Creating a thriving work culture for your remote team is actually not that difficult, but it does require establishing a clear vision, strong online communication, hiring people with the right mindset, giving them the tools they need to succeed and making everyone feel valued and included.