How to build a deeper emotional connection between the customer and employee.

We need to be intentional and create systems and processes that honor people at work.

How can mid-managers help develop an innovation culture, drive engagement and innovation.

Successful and influential leaders know that it is necessary to break the conventional leadership rules. What is good leadership and how to create successful EX initiatives?

The recruiting process doesn’t have to suck, neither for the candidate or for the recruiter.

Yet, for many organizations, the candidate’s experience is filled with poor user experience, lack of communication and transparency on where they stand, and a long process until a successful outcome. For recruiters, there is so much time wasted dealing with outdated technology, old-school and ineffective outbound efforts, and little visibility to measuring success.

Without clarity on why diversity matters for the business, it’s no surprise that many of these conversations feel unproductive. Even if there is good intention, it’s often difficult to take action. Simply because a successful D&I strategy must be people-centric. It’s less about the business defining the individuals and much more about the individuals defining the business.

Perfection doesn’t exist. Vulnerability, the acceptance of failure, is what makes leaders great. The common thinking of perfection leading to high-quality performance is a myth. Sure, it may work for a while, but it’s not sustainable in the long-term. Leaders who push for perfection burn out their people very quickly. Leaders who push for self-improvement, for taking risks and failing along the way – as long as you learn from these failures – eventually win.

“Employees want great digital experiences that make work, work better for them”.

Why is employee engagement the true driver of employee performance.

How to apply Customer Experience mindset and methodologies to the HR world.