Today on the show, we have Saahil Karkera, Chief Customer Officer at Optiply, a bootstrapped scaleup making webshops supply chain resilient.

In this episode, Saahil shared how Optiply is streamlining the inventory management process for webshops. We then ran through an overview of the challenges they faced as a startup and how their customer success team strived to overcome them. We then dove into the tools and technologies that they have employed and how they are planning to have a dedicated CS tool for their freemium model. Saahil concluded by talking about how important it is to hire people with the right mindset and how he empowers his team to be better CSMs.

Overall, an incredibly insightful session for early-stage SaaS startups!

Today on the show, we have Craig Kaplan⁠, Chief Customer Officer at ⁠Virbela⁠. In this episode, Craig shared how Virbela brings teams together, unifying communications, video conferencing, file-sharing and cloud applications, all in a secure campus that replicates a real-world experience.

He also talked about their new platform, Framevr.io, the most instant and frictionless virtual collaboration experience possible that brings people together in immersive, highly customizable spaces for meetings, events, and learning.

Today on the show, we have Estelle McCartney, Chief Customer Officer at Arctic Shores, a disruptive HR Tech platform redefining how companies hire.

In this episode, Estelle shared how Arctic Shores is creating a next-gen talent strategy by capturing a candidate's true personality and cognitive abilities. We then ran through an overview of their onboarding process and how their customer success teams strive to help their customers scale their talent discovery process. We then dove into the data analytics tools that they have employed and how it helps them track user journeys and make smarter decisions. Estelle concluded by sharing some advice for people starting new jobs or joining new organizations.

Overall, an incredibly insightful session for CS leaders and people aspiring to become one!

Abheesh Dinavahi, VP of Customer Success at Signeasy, a modern eSignature solution for teams, joined us on this episode to speak about their customer success operations and best practices.

Abheesh started the conversation by outlining how he got into CS and his motivation to join Signeasy. He also talked about their core values and how they gauge people during the interview process. He then gave insights into their tools and strategies for different customer success stages. He went on to discuss the advantages of having a dedicated customer success platform and how Churnzero has improved the efficiency of its CS teams.

Today on the show, we had the pleasure of speaking to Ashley Stamps, VP of Customer Success at Celtx, an online scriptwriting and media production planning software that aims to ignite the creative potential of the next generation of storytellers through transformative technology.

In this episode, Ashley talked about her prior work experiences and how she settled into the customer success world. She also talked about how CS has evolved over the years and shared some tips on how to be successful in CS. The conversation then moved towards how she begins her day at Celtx as a Global CS leader during which she also outlined the company’s Northstar for driving business success. We were also lucky enough to get a glimpse into what she looks for in new hires.

Today on the show, we have Stefan Trbojevic, Head of Client Success at Tokeet, a cloud-based solution that streamlines vacation rental management from inquiry to checkout. In this episode, we talked about Stefan’s background and his decision to leave the corporate world and join a start-up. Stefan also gave us insights into their CS operations, the CS technologies they employ, and how they handle account management differently. He then discussed how they aim to get as much feedback as possible from their users while providing value to them.

Today on the show, we have Ricardo Urrea Ayala, Chief Customer Officer at Pulpo, a fast-growing software startup, focused on changing the way companies manage their vehicles and fleet operations. In this episode, Ricardo talks about his customer success journey, the challenges he faced in customer success, and how he overcame them. He also outlined his core values, which he believes are essential to being a CS leader. The conversation then moved towards the company’s CS operations, the CS metrics and tools that they use, and how they segment their customers. He also imparted some great wisdom that he garnered from his time working at Hubspot. Tune in for insights on customer success best practices, and more from Ricardo!

Modern businesses are constantly looking for ways to improve their learning processes and LMS365 has emerged as a leading player in the cloud-based learning platform market. Head of Customer Success, Amie Weizer joins us on the show to discuss how LMS365 is giving organizations the ability to quickly shift from outdated top-down learning to inclusive democratized learning. We talked about Amie’s background and what motivated her to join LMS365 and settle in the customer success world. Tune in for insights on the secret recipe to high-performing customer success teams and more from Amie!

Today on the show, we have Patrice Boffa, Chief Customer Officer at Arkose Labs, a platform that delivers long-term fraud prevention and account security to leading companies like Microsoft, PayPal and Dropbox. In this episode, we talked about Patrice’s unique background and how he transitioned from a career in software to consultancy and finally settled in the customer success world. Patrice also gave us insight into their high-touch model, and how they stand out from their competitors by getting ahead of their customer needs through a proactive approach. We then discussed the cultural adjustments they had to make in the last two years and how important it is to spend time hiring and onboarding the right people in your team.

Today on the show, we have Mick Weijers, Head of Customer Success at Vormats, a platform that helps organizations transition towards more video communication in a mobile-first world. In this episode, Mick talked about how Vormats empowers effective communication and changes the way people work by adding value to different touchpoints. We also discussed the importance of personalization and culture, how Vormats understands the pain points of different cultures and builds personalized relationships with its customers, their growth metrics, and the tools they use for their daily CS operations.