We're excited to have on the show today Carlo Candela, Co-Founder of Sameplan and Senior Product Manager at Outreach. Carlo shares his insights on the challenges of building a startup, including the importance of staying close to your customers and maintaining a clear understanding of the problem you're solving. He also discusses the evolving landscape of sales tech, and how Outreach is positioning itself to be the go-to tool for sales reps looking to close pipeline and provide a better experience for buyers. Carlo shares his experiences and lessons learned from his time at Sameplan and Outreach, and offers valuable advice for aspiring entrepreneurs and product managers. Join us as we dive into the world of sales tech!

On today's episode, we speak with Paul Staelin, VP of Customer Success & Services at Alteryx, about their mission to provide top-notch customer support while scaling their business. Staelin discusses their approach to surveying customers and tailoring support based on individual use cases. He also talks about the challenges of building out effective educational content that can be easily consumed by customers, and shares insights on how to successfully onboard new customers. Have a listen to discover Staelin's tips for building a successful customer success team and the importance of constantly measuring customer satisfaction.

On this episode of the podcast, we have a conversation with Ajinkya Nene, Co-Founder of Trellus.ai, about their mission to optimize sales teams through ML-powered coaching. With a focus on scaling their customer base and perfecting their ML models, Ajinkya talks about the company's strategy for success. By prioritizing only the critical tasks and not getting bogged down in the mundane, Trellus is on a mission to help SDRs and BDRs make the most out of their cold calls. Have a listen to discover the secrets of streamlining productivity and taking the guesswork out of sales calls!

On today's episode, we chat with William Stevenson, Founder of Onboard.io, about how they are revolutionizing the onboarding process. From setting up pricing plans to naturally scaling with companies, he discusses the company's growth philosophy. With a focus on team growth, William shares how Onboard is a valuable solution for companies looking to onboard customers, regardless of industry or segment. Tune in to discover the secrets of organic customer growth! 

On today’s episode, Alexandra Sagaydak, Customer Success Director at PeopleForce, dives into how to build long-term relationships with customers, what to prioritize during onboarding, and ways her Customer Success Team improves the customer experience in centralizing the management of recruitment and employees. We also dove a bit into how to choose a Customer Success Platform and how to be a linchpin in the growing world of Customer Success.

In this episode, we chat with Sarah Beatty, Manager of Customer Success at Post Beyond, an Influitive company, which is a leading Employee Advocacy, and Social Selling Platform that enables global enterprises and their employees to find and share relevant content with their social networks to reach, engage, and influence — driving measurable business results. Sarah walks us through the challenges faced by the startup initially and how they were able to develop a successful Customer Success strategy. She then also shares how cross-functionality is achieved between teams, the important aspects to consider when choosing a CS platform, and her advice to people wanting to join Customer Success.

In this episode, we sit down with Enzo Avigo, CEO of June, an innovative product analytics platform. Enzo takes us through his journey of building June, sharing key lessons and experiences gained along the way, including his time in Y Combinator. He also offers a glimpse into June's go-to-market strategies, providing valuable insights into the inner workings of a successful startup and the thought process of an entrepreneur.

Today on the show, we have Jonathan Corbin, Global VP of Customer Success at HubSpot, a Leading CRM Platform for Enterprise Companies.  He started by sharing his journey from being an engineer to launching his own startup and then embarking on his career in customer success. He then walked us through how HubSpot has evolved over the years and the various strategies that the company has implemented to stay ahead of the competition. He also shared insights into their approach toward customer success and how they leverage their own platform to serve over 150,000 customers.

Today on the show, we have Lissy M Giacomán Colyer, CEO of Vinco. Vinco is a Mexican EdTech platform that helps companies empower their workforce via education opportunities.  In this episode, Lissy shares her story of how she started Vinco and her motivation for wanting to create a positive impact through education. She also delves into her experience as a part of Y Combinator's startup school, discussing the valuable lessons she learned and how it helped her grow and develop her business.

From streamlining workflows to conversational intelligence, AI in customer success has become integral to a more comprehensive perspective on customer engagement. Regie.ai is one such example that blends the art of language & the science of delivery to create, test and analyze personalized prospecting sales campaigns so you don’t have to.